Whitehorse Daily Star

Yukoners receiving calls from scammers

Yukoners have been targeted by at least two new phone scams in the last month, and are warning others to be wary of unsolicited offers from telemarketers.

By Justine Davidson on June 6, 2011

Yukoners have been targeted by at least two new phone scams in the last month, and are warning others to be wary of unsolicited offers from telemarketers.

Pat Burmingham happened to be visiting her elderly parents last week, when a person claiming to be calling from Microsoft called and spoke to her father.

"He told my father there was a problem with his computer,” Burmingham told the Star.

"He told him to turn the computer on and they would walk him through the steps to fix the computer.”

Her father quickly turned the phone over to his daughter, not because he was particularly suspicious, but because he is not very tech savvy, Burmingham explained.

As soon as she got on the phone, her defences went up.

"He got me as far as the computer, and then the hair went up on the back of my neck,” she said. "He wanted me to change the settings on the computer.

"I got very suspicious because number one: I couldn't understand the gentleman, and number two: it sounded like he was calling from a diner,” she said.

She immediately asked for the man's employee number and said she wanted to speak with his supervisor.

The man hung up, and Burmingham figured she had heard the last of him, but a woman called her parents again that day, flogging the same story.

Thankfully, Burmingham said, her parents simply told the woman she would have to deal with their daughter and should call back later. She never did.

Burmingham contacted the RCMP's anti-fraud centre the next day. She learned her family was the target of the newest and most popular scam on the RCMP's radar.

According to police, the fraud usually involves an offer of antivirus software, which the caller says he or she can install over the phone, and then takes a credit card payment.

Those payments have been as low as $35, and as high as $469 and are debited to banks in Germany, Latvia, Ukraine, Mauritius, the U.S. and Iceland, according to the RCMP.

Common indicators of this scam include an unsolicited call from a computer repair company or software creator such a Microsoft, requests for access to your computer, and urgent warnings that your computer is at risk.

"This is something that I think people should be aware of, especially with seniors,” Burmingham said.

"They are just so vulnerable – most of them aren't computer literate, they rely on their kids and grandkids to help them, so someone calling and saying they are an expert can be very convincing.”

It's not the first suspicious call Burmingham has fielded.

She was recently pestered by a telemarketer claiming to be from Bell Canada, and selling a device which is supposed to increase Internet capacity.

"I just told her, ‘I have an Internet provider. I'm not dealing with Bell,'” Burmingham said.

"She was very insistent, and called a number of times.”

Another Whitehorse resident contacted the Star last week to warn people of an almost identical telemarketing scam. This one purported to be affiliated with Northwestel Inc. and flogged a plug-in device that is supposed to increase Internet speed and access.

Northwestel does not promote any such product, according to company spokesperson Emily Yonker.

Comments (9)

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Thomas Brewer on Jun 8, 2011 at 2:01 am

Stringing these people along for as long as you can interferes with their ability to contact other, less savvy targets which mean that the scamming business is less profitable. Pretty much the only way you can fight these guys. The RCMP just put out weak worded warnings and are really no help in these instances.

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Francias Pillman on Jun 7, 2011 at 9:22 am

Hey JC. My comments are always on point. I never stated once that everyone must agree with me, not once. My comment is on topic. When a legitimate business takes your hard earned money, people call that "business". Take gas for an example. We get ripped off everyday, but go ask joe blow on the street about it and what do they say? "What can I do about it?" What they are doing to people is borderline criminal, in the real sense. But when someone tries to take that same money VIA a different avenue, you people scream, CRIME. Running around, calling the RCMP, hiding under your coffee table. What part of that don't you understand. BTW: You might not agree with what I say, but I'm still always right. Always.

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Josey Wales on Jun 7, 2011 at 5:49 am

I received some off shore call too, a couple actually. as I told RBC, call back when you find someone in the office that speaks my consumer tongue...ENGLISH.

Since I told RBC this, every call since?

5X5 clarity with my mother tongue.

English is the one I use, thanks RBC for heeding my request.

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JC on Jun 7, 2011 at 4:59 am

Francias pillman: Stick to the point for once. Your comments never seem to have a point.

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bobby bitman on Jun 7, 2011 at 3:54 am

If you want to have some fun, give these people fake credit card and-or bank information. When they call or email back because it didn´t work, give them more fake information, etc. until they figure it out. I did this and had a good laugh while the man flipped out because I lied to him! Ha ha! He probably thought he had hit the jack pot, poor little thing, and wasted all his time trying to clean out my bank account or rack up my credit card. It was really amazing when he asked, `What kind of a person are you? How could you do this to me?

No kidding, this person was really hurt and angry that I wasted his time while HE was trying to scam ME.

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Serena Willis on Jun 7, 2011 at 3:44 am

I have also received calls from companies claiming they are a collection service and if I don't send money immediately they will have more actions taken. I checked on internet for telephone scams and at 800notes you can access many #'s that are scams. Mostly they want you to phone back which confirms they have hit a live number they can sell to other scammers. I now screen all my calls!!!

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Francias pillman on Jun 6, 2011 at 9:05 am

I don't understand any of this. When faceless corporations steal from you people you call that an economy. But when someone scams people out of their money it's called a crime. Both are scams. Both took money from you usually for no reason. But the latter is some how defined as a crime. What?

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JC on Jun 6, 2011 at 8:26 am

I get a lot of them too. Anybody that falls for these telemarketers deserves to lose their bank accounts.

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Jack Malone on Jun 6, 2011 at 8:09 am

I received a similar call a few weeks ago - although I could barely understand the caller's heavy East Indian accent, he tried to explain that I had a problem with my computer, etc. It turned out to an entertaining call - we trade insults for five minutes and eventually he hung up. He refused to identify his employer, etc. These people are scum.

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