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MINISTER QUIZZED ON CLOSURE – Health and Social Services Minister Pauline Frost was asked to explain to the legislature the government’s unannounced plan to close the Integrated Supports for Yukon Youth office in Whitehorse. Inset Kate White

Youth office’s closure spurring worry, NDP says

A Liberal cabinet minister was left defending a decision that could see the temporary closure of an office dedicated to providing youth services come December.

By Palak Mangat on November 21, 2018

A Liberal cabinet minister was left defending a decision that could see the temporary closure of an office dedicated to providing youth services come December.

That’s the Integrated Supports for Yukon Youth (ISYY) office in Whitehorse Health and Social Services (HSS) Minister Pauline Frost confirmed yesterday.

“ISYY is currently open – the closure will not occur until the comprehensive plan to back up our youth supports is currently in place and the services are in place,” Frost vowed in the legislature.

A department spokesperson verified this morning that a plan to finalize the closure and how to support youth during that period – so how to ensure that the services offered at ISYY are still offered elsewhere during the temporary closure – was set to wrap up in the next few weeks.

That would have made the anticipated closure date of late December.

The office acts as a one-stop shop for access to government services, and traditionally was open after regular business hours by serving Tuesday to Saturday from 2 p.m. to 10 p.m., its site notes.

It is dedicated to those aged 12 to 24.

The HSS spokesperson, Clarissa Wall, confirmed this morning the hours had been shifted to 10 a.m. to 6 p.m. about a week ago.

That was at the request of staff and youth who used their services, she said, as most were visiting in the hours of the early afternoon.

Currently, there are about 15 youth who have ongoing cases at the office, not including drop-ins, which have declined since ISYY opened in 2016.

Wall also explained that because a backup plan to still maintain open services during the temporary closure is still being finalized, the government did not want to make a formal announcement so as not to worry youth.

As the department undergoes engagement with youth, First Nations and NGOs, it will determine where to reopen the office during the temporary move and the extent to which staff and services will be impacted.

“There is clearly a place for government service delivery,” Wall wrote this morning, noting work is still ongoing to determine these details.

She was able to confirm, though, that the closure itself is planned from late December of this year to about the spring of 2019.

That may change as per discussion with partners, she added, but those are the plans as of today.

But Yukon NDP MLA Kate White explained in the legislature Tuesday she’d already heard from community members who were worried about the negative impact of what was on the horizon.

“It looks like the government is shutting the door on them,” she said. “And these are the very same young people leaving the care of this government with no place to go.”

It is those youth transitioning out of care that the move is being considered in the best interest for, Wall suggested.

“We want to take an opportunity to refocus and improve the program – find out what’s important, what’s not working.” Part of that will include how ISYY fits into the larger picture of the department in supporting youth.

The closure is something being considered thanks at least in part to a recent report done by investigator Pamela Costanzo.

That was sparked by a CBC North investigation into allegations of mistreatment at government-run group homes, two of which have since been found to have merit and eventually saw Frost deliver a formal apology to those involved.

“What we have learned through the Costanzo report was that we needed to focus on supports for youth transitioning out of care,” Frost reiterated yesterday.

White retorted that providing more justification for the decision would go a long way for transparency as well.

“We would like this minister to share the report of assessment that says that this service is no longer needed,” she added.

A summary by investigator Costanzo detailing some recommendations was provided to media in September for background but the report in its entirety has not been made public.

Much like Frost, Wall also pointed to the territory’s new group home at 22 Wann Rd., bought last May for $1.1 million, as another way the government is planning on “meeting the needs of vulnerable youth in the best way (possible).”

That group home was purchased with the intention to help particularly those aged 19-plus as they transition out of care.

It is not expected to be open until mid-next year as it will be first undergoing renovations – the exact cost of which is unknown, but early forecasts pegged it between $500,000 and $1 million. The tender for that renovation bid is to close Nov. 28.

Meanwhile, Wall added that the department is currently developing the “backup plan” that would have figured out a way to transfer some of those services elsewhere.

“We hadn’t planned to announce it until we announced a backup plan,” she said. “That’s why we don’t have dates confirmed yet.”

She also pointed out the closure itself would be temporary, and work was being done on the backup plan to ensure youth would not be “shut out”.

For her part, the minister hinted in the legislature that the temporary closure of the site should not necessarily come as a surprise.

“Keep in mind that ISYY was put in place as a temporary opportunity for supporting youth,” Frost said. “That temporary initiative and program was designed to be just that.

“Now we are looking at what to do with it now that the funding and the program was to conclude last year.”

The ISYY office began as a two-year pilot project after opening in August 2016.

“We have extended it another year and we are tying it into the plan that better aligns with the service needs of the children that we have in care,” Frost explained.

Wall confirmed that as of today, the office remains open with two staff: one social worker and one outreach worker.

This is not the first time the site has been in the news this year. The location was the subject of scrutiny after HSS officials temporarily closed the office this summer.

That saw officials come in, close the blinds and send workers home for a couple of days in June, citing trumped-up heating and plumbing issues, the Yukon Employees’ Union said at the time.

That was in stark contrast to what the Public Service Commission had told the union, referencing an internal human resources investigation.

A spokesperson for HSS had since apologized and chalked it up to a “miscommunication” at that point, admitting it was indeed closed for an HR investigation.

Meanwhile, thanks to the ISYY office, youth are able to learn things like how to access housing, get social assistance and search for work (among other things).

Its site also notes that the office hosts a receptionist, two family support workers and a social worker, which have since been reduced to just a couple of staff.

Comments (23)

Up 3 Down 0

Crazy Town on Nov 27, 2018 at 5:57 pm

PIDWA, where is PIDWA. All of this all comes back to the group home disaster run by the disgraced trauma informed TSS manager who now hides at Wann road. This Director is a disgrace and should be charged along with the TSS manager at Wann road for abuse, neglect of youth and for misappropriation of funds. Our tax dollars covering this up and funding the Wann road hide out. The truly crazy part is, it is all being done out in the open with everyone's knowledge while we all sit by and watch the show ! Crazy, PIDWA please

Up 15 Down 2

All Righty Then on Nov 27, 2018 at 10:31 am

@ PSG Kids coming out of a lifetime of care need support; it's been proven time and time again. Those getting kicked out of the (ineffective) system need support and lifeskills so they can start their lives as adults with some basic skills. If our tax dollars don't go to supporting these youth, the money should be transferred to Justice so they can build a bigger jail because that is where the kids will end up.

This government is so messed up. The Minister of HSS needs to go; that Director needs to go; and Mr Parker should get his job back.
To pull these supports from youth, right at Christmas and lasting throughout the dark of winter, is unconscionable. This government is so messed up.

Up 7 Down 0

Lost in the Yukon on Nov 26, 2018 at 4:47 pm

Maybe Minister Frost has forgotten that it was the fired ADM who went over to the youth shop under the pretext of a plumbing leak, asked everyone to leave and then spent a weekend going thru files and computers looking to find out who was leaking information to the MEDIA. This is truly shameful and a lot of heads should have rolled. BUT Frost and the DM have allowed the ADM to "retire" and protected everyone else. Total incompetence that verges on an outright scandal that should have resulted in the Minister resigning.

Up 17 Down 0

TNT on Nov 26, 2018 at 4:21 pm

It seems every file going across Frost's desk turns into a gong show. Maybe it's time she sits in the back row.

Up 10 Down 1

Haley Connor on Nov 24, 2018 at 9:07 pm

Did Minster Frost not say ISSY was an excellent program that they were looking to invest more in when all these allegations hit the fan in the Spring?

Up 16 Down 2

Bob on Nov 23, 2018 at 6:22 pm

The Pam Constanzo report.... you mean the report that no one has seen except the Minister and Deputy Minister. We are suppose to believe what they say about "the report". If this report is leading the future of youth services why is it not public? I think they are closing ISYY down because it blew the whistle which is what "the report" probably said - close that place down or you will continue to deal with the truth that your system is abusive.

Up 13 Down 2

Beth on Nov 23, 2018 at 6:17 pm

There is no problem locating the Director. The only problem here is getting her to take ANY responsibility for the areas like group care she is responsible for. She has no problem attending meetings and announcing she is spending money on the group home. She is silent and MIA when the TRUTH about what really goes on under her leadership - cover up.

Up 9 Down 5

ProScience Greenie on Nov 23, 2018 at 1:30 pm

They should focus on the 12-18 range. If you're 19 and over then you're an adult, not a youth.

If we're serious about helping those over 19 then how about we create a real economy in this territory instead of one based on a billion plus a year gravy train of government Outside hires, corporate welfare and TFWs, endless NGOs, boom or bust mining and putting on fake smiles for cheesy tourists at minimum wage.

Up 23 Down 2

Brenda Bender on Nov 22, 2018 at 5:40 pm

Is the paper having trouble locating Director Geraldine MacDonald for comment on this? Read the act and find out who is actually in charge here. If this government is truly transparent and accountable we should be hearing from the Director and the Director should be held accountable for things happening under her. The Director sits at the leisure of YG and she has an enormous amount of power. It is fair to ask how she is managing things when we have only heard that there have been serious failures under her guidance. #accountability for our kids!

Up 19 Down 3

Paula Hernandes on Nov 22, 2018 at 5:33 pm

What youth did they speak with to review the services? Kids want to talk to the Minister and have spoke to the Director who was not receptive to say the least. Pretty easy to say it's not working when you design failure by creating a climate of fear for staff with fake watergate issues and lying about it all until caught, firing a fearless manager, decimating staff morale then pulling out staff without consultation.

Up 38 Down 2

Master B on Nov 21, 2018 at 9:20 pm

Why are we worrying about such a little drop in the bucket?! Nobody talks about the Youth jail with 17 plus staff and ZERO youth!! Cmon Minister Frost wake up and smell the coffee. At least ISYY is actively providing supports and services to local youth and families. If we are going to be responsible and make change to save money, let's end the gravy train at the youth jail. What a joke!

Up 34 Down 3

Bob on Nov 21, 2018 at 7:12 pm

If you want to cancel something cancel that 2 million dollar group home fiasco for 20 kids. The 2 million dollar "hide out" for a manager who committed wrong doing many many times. What a waste of money that is some overpaid manager picking out tiles at the taxpayers expense. Fire him - that would save a lot of money too.

Up 30 Down 2

Pat on Nov 21, 2018 at 7:05 pm

I am a youth who goes to ISYY I wouldn’t go anywhere else, they are the best. Ross and Ben treated us good when they were there. They are the only good people who cared and helped. It is a safe place where you get treated like a person who matters. This is not fair.

Up 26 Down 2

Brenda on Nov 21, 2018 at 6:19 pm

Funny timing what with all the questionable leadership and covering up of failure to provide for kids in care of the government. Pretty convenient to lay blame here.

Up 29 Down 2

Chelsea Allison on Nov 21, 2018 at 6:16 pm

And again we are not hearing from the Director. Where is this Director? Why do we never hear from a Director leading this chaos?

Up 27 Down 3

Ben on Nov 21, 2018 at 6:14 pm

Looks like the Director is making sure no youth see fit to go and tell anyone what really goes on in her care and in her group homes. They spend a lot of money on things like the Super Group Home and its million dollar trauma informed manager. Why would you not be open about the closure if you had nothing to hide. Shame, shame on you........again

Up 22 Down 2

Mack Wente on Nov 21, 2018 at 6:13 pm

Why are we not seeing the report and what it actually says in full? Whose interests are really being met here?

Up 21 Down 4

Herman G. on Nov 21, 2018 at 6:11 pm

Well I have heard very positive things about ISSY from youth who use the service. They say the staff that has historically been there was VERY good (the Director has cut services SEVERELY recently and the Manager Jane was let go for advocating for youth) and helped when the youth were falling through other cracks - often in very significant ways such as being kicked out of care by the Director. Jane Bates used to lead this band of community activists and it was an awesome sight to behold when I have been there assisting youth. Youth who had serious concerns that were not taken seriously by other FCS staff and Director had ISSY to champion them.
You can watch the Advocates video and see youth saying this on film but there are many many more and we should hear directly from them about this. This is a huge thing for youth who are supposed to be cared for by the government who is failing them. I am interested in what other programs are meeting the needs of kids falling through cracks in such an accessible way so if you can tell us more that would be good. Do not be fooled, this cut is not about best serving youth or your tax dollar. Dig deeper.

Up 26 Down 3

Brenda on Nov 21, 2018 at 6:09 pm

Opps........you got caught doing something, trying to secretly close something down after the legislature closed. I don't know if ISYY was a benefit or not but yet again another reason everyone should be very very concerned this government spends a lot of time and energy trying to keep secrets and saying "sorry". Just as an FYI - Wann road is a group home that will serve 20 youth and is only for kids in care.
Ivy you seem to have no problem spending 1.2 million dollars for that ..... not to mention funding the TSS manager on his TA at a manager's salary. Please.... have a reality check

Up 9 Down 8

Seeing Red on Nov 21, 2018 at 5:59 pm

Response to Ivy Piper - I would like to expand on the following: “Fcs has had more successful programs that helped kids.”

The government is capable of doing great things when it allows the educated and ethically inclined to operate without politicization.

When politics are held to be concerns at the programmatic level things will always be dumbed down. This is in part because we live in a culture that tends to tear things down rather than build them up.

This tendency is exacerbated by Liberal policies and ideology that segregate people into discrete political entities of rights recipients. It fractures any collective sense. It necessarily provokes tensions between rights groups creating a spasmodic chaos.

This is chaos is the current prevailing theme ushered in with the Liberal era; Little or no consequences for murder, light sentences, increased violence, a lack of direction in programming, little understanding for the need of quality evidence-informed programming, in the context of a generalized dumbing down of everything.

There are people in charge of making some pretty big decisions who have little or no education. Really - Should a grade 12 graduate with mediocre school performance be making decisions that impact the lives of Yukoners?

Then there are those with a supposed education who operate from a political perspective in spite of the evidence... Because they can... Murder... Sure... Lifetime of trauma... Take a 2 day alcohol is causing you problems course and you’re out in 2 years courtesy of the Libs...

It’s no coincidence that the Liberals are red... After a year or so with them in unrestrained power everyone sees red!
But this is the reality... Life is cheap with a Liberal government while living with the tax burden is not.

Do you wonder at the chaos?

Up 24 Down 3

Herman Kaglik on Nov 21, 2018 at 5:00 pm

Seems like this minister has a difficult time managing any of her portfolios!
Under fire and defending all the actions and empty promises! We’ll get to the bottom of this! Yup

Up 22 Down 9

Thomas Brewer on Nov 21, 2018 at 4:32 pm

An under utilised and exceedingly expensive program developed by a senior level bureaucrat within weeks of their arrival from Outside. Not quickly enough was handed walking papers. How many more remain?

Up 27 Down 20

Ivy piper on Nov 21, 2018 at 3:54 pm

Kate Kate Kate don’t be concerned about issy ....puzzles can be done else where .... what a joke. The numbers using the unit were fudged dear girl don’t you know that by now. Shame on you for wanting to use more of the tax payers money. This unit never got off the ground - it was a pipe dream an expensive one. Fcs has had more successful programs that helped kids. Maybe perhaps we should go back to those models. But for now Kate just relax let it go - I as a tax payer thank you for closing it down. I’m tired of my dollars being spent in the most ridiculous way.

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