Whitehorse Daily Star

Image title

Photo by Vince Fedoroff

PROBLEMS OUTLINED TO PREMIER – Dr. David Storey speaks last Friday afternoon at the annual general meeting of the Yukon Medical Asssocation, where he briefed Premier Darrell Pasloski and meeting delegates on the health care system’s most urgent shortcomings.

Urgencies buried in ‘platitudes and bureaucracy’

Whitehorse General Hospital is turning surgery patients away at the door due to lack of bed space, according to a surgeon, who is calling for immediate action from the government.

By Christopher Reynolds on November 12, 2014

Whitehorse General Hospital is turning surgery patients away at the door due to lack of bed space, according to a surgeon, who is calling for immediate action from the government.

“As I mentioned to (Premier Darrell) Pasloski, we just had a total knee (replacement operation) cancelled because of no beds,” general surgeon Dr. David Storey said last Friday afternoon.

“And my point for Mr. Pasloski is it’s not a problem for the future; it’s a problem for now.”

The hospital has 16 beds available to recovering surgery patients, the veteran local surgeon noted.

But the vast majority of these have been occupied for the past several weeks by long-term care patients — residents in chronic care, palliative care “and people who need to be in a facility like a nursing home.

“Two beds for 35,000 people’s surgical needs,” Storey said in an interview. “We’re stymied.”

The government and the Yukon Hospital Corp. said they are attuned to the growing number of long-term care patients — now spilling over onto surgical beds — and have several solutions on the go.

“We recognize that there is an increasing need, that it’s not going to go away, because we are dealing with the baby boom that’s now starting to reach that age,” said Pat Living, a spokeswoman for the Department of Health and Social Services.

The territory has four long-term care facilities — three of them in Whitehorse and one in Dawson City.

“It’s not necessarily health care or medical care that’s required, it’s assistance with the activities of daily living,” Living said.

“We are working daily with the Yukon Hospital Corp. to monitor bed use and availability of beds,” she said.

Living noted accommodation for long-term care patients is an issue across the country, comparing bed availability in the territory to other provinces: “What we have been very fortunate to have is avoiding having patients in the hallways.”

Jason Bilsky, the hospital corporation’s CEO, said only three elective surgery patients have been turned away at the last-minute in the past six months — roughly 0.3 per cent of Yukoners voluntarily going under the knife.

“There’s always a good reason for doing that, usually for the patient’s safety,” Bilsky said. “We wouldn’t want to do anything that could jeopardize their recovery like not having beds at the ready.”

Storey said he has asked about installing beds in space supposedly available in the Thomson Centre, next to the hospital.

“The answer is always no money and no personnel. I tried to portray that it’s urgent; that we need that money and personnel, not in three months or in 2016, when they’re planning to open these other facilities; we need it next week,” Storey said.

Bilsky saw otherwise.

“Whatever type of care space could go in there, it takes either a medium amount of renovation or a very significant amount of renovation,” he said.

“It’s not just a flick of the switch.”

The Thomson Centre currently houses a diabetes education centre, clinical dietitians and rehabilitation services as well as the Yukon Women’s Clinic and staff and surgeon’s offices.

“We will be constructing a new long-term care facility in the future,” Living said on behalf of the Health department.

The territory’s home care services branch is also expanding, she added.

The government announced last July it would move ahead with a $72-million hospital expansion, now underway, that includes a new emergency department, shell space for more beds and an MRI (magnetic resonance imaging) program.

The expansion does not include a minor-procedure operating room, which Storey has called for, for cases like endoscopies.

“We do, I believe, 800 colonoscopies a year, and that’s a huge amount of time that we’re wasting in our operating room,” Storey stated.

He said those types of day-care procedures could be done elsewhere, freeing up time and space for more complicated operations.

“Some people make sarcastic remarks about getting ATCO trailers out there. Believe me, I would work in an ATCO trailer,” Storey said.

Arriving in the Yukon in 1974, he recalled, the beds in that era’s Whitehorse hospital – which had been built in the 1950s – totalled 110, versus 55 today.

Storey noted the administrative staff has ballooned from around around 15 to more than 200, while the number of nurses has barely budged.

“And in those days, we’d keep people overnight in most cases (after surgery). Today, we’re sending them walking wounded home, honestly, with drains and everything else — sketchy situation — so that we can do the cases the next day,” Storey said.

“I think it’s a tragedy that we have been — and we have been — sending people from Whitehorse to Watson Lake and Dawson, where they have sometimes no relatives or people to care for them because we have no beds here,” he continued.

“Just think of how you’d feel if that was your mom, if she was in palliative care.”

The knee surgery patient recently turned away had made childcare arrangements at home and received guests from Ontario who were planning to stay throughout the recovery process.

The would-be patient had even fasted the morning of to prepare for the operation, only to be sent home — months after booking the procedure.

“It was cancelled because of no beds. That’s how critical it is,” Storey said.

“There’s an urgency that seems to be mired down in platitudes and bureaucracy and ongoing studies.”

The two-storey Whitehorse General Hospital renovation is slated to include 17 treatment spaces on a 2,200-square-metre (23,700 sq. ft.) footprint along the east side of the current building, cutting into the parking lot.

Above it will sit a slightly smaller space with 10 new in-patient beds. How exactly those beds will be used is not yet determined.

“This expansion is all about ensuring that we can sustain our ability to provide safe and excellent care today and well into the future,” Craig Tuton, chair of the hospital corporation’s board of trustees, said last July.

“It’s big,” he added. The new facilities will take up 4,200 square metres in total – more than half the floor space of the local Canadian Tire store.

Tuton said the additional in-patient beds can’t come soon enough.

“Today, as we speak, the pressure on our beds everyday is close to that hundred per cent.”

The current hospital complex, built 20 years ago, was assigned far fewer general in-patient beds than its predecessor, which opened in 1959.

A Yukon population that is both growing and aging has combined to put new strains on the health care system.

By 2024, the number of people in the territory could balloon by up to 23 per cent to more than 45,000, according to the hospital corporation.

“Probably more important within that number is the change in the demographics that we have,” said Bilsky. “Our population is actually aging.”

Figures show the proportion of people over 65 could leap from 11 per cent in 2014 to 17 per cent in 2024.

Comments (14)

Up 2 Down 0

Anny on Nov 12, 2015 at 11:28 am

Going into surgery I could hear the staff arguing about where they were going to put me when they were done. I was the last surgery of the day, squeezed in. That was unnerving. My follow up surgery was bumped the day before. Then bumped again. 3 time is a charm?

Up 0 Down 0

Staying at home on Nov 24, 2014 at 7:05 pm

Many Yukoners don't even bother going to the hospital if they "should" be in hospital care unless it is life threatening. They know they will be sent home. I have a chronic condition that would vastly benefit from occasional hospital stays for testing and evaluation as well as simply rest. In the past my doctor would suggest it but now it never comes up because we know my condition is not critical enough to get a bed for a few days; I feel my health has deteriorated because of this. The last time I was in there I was under constant pressure to leave after the first 24 hours; that was over 2 years ago. This lack of beds is not new and this slated renovation with only 10 new beds is not going to ease the situation at all.

The Yukon needs at least 25 new beds and most important we need more nurses and doctors to take care of the people in those beds. If not we may as all stay home.

Up 95 Down 88

Yukon Party Cooked their Own Goose on Nov 18, 2014 at 11:30 am

The Yukon Party has cooked their own goose in their incompetent political management by their inability to make effective policies to direct the operational management of the Yukon Government! Yukon people want public business to be managed properly and now 75% of the government departments and agencies are not doing their job as defined by the Yukon voters. The Yukon Party is permitting a group of incompetent managers make all the managers in the Yukon Government administration look bad and the Yukon Party Government states it is a staff issue!
To all the good managers, which is major part of the Yukon Government, stop and think the next time you vote and ask yourself the following question: Does the Yukon Party deserve to be the elected representative of the people of the Yukon? Yukon Government administration is one of the largest block of voters in the Yukon and can influence who would be the best party to be elected officials responsible for setting policy and giving political direction. You see the problems every day in the Government and in all the people like Doctor Storey coming out in the interest of the Yukon people, you know the problems are wide spread. Time for a new elected team so the Yukon can realize its future! Sandy Silver is showing his leadership in a positive but constructive manner that is bringing light to the real issues of the day; housing, economic development, health care, education environment. Mr Silver understands good governance and it takes good listening skills to find out what the people of the Yukon want. Not like the Yukon Party, they will not even talk to their own members. Yukon Party I hope you enjoy your goose it looks like it is over cooked a bit by all the missteps.

Up 108 Down 89

Yukon Voters do you think there is a problem in the Management of YTG on Nov 14, 2014 at 3:34 pm

The elected officials will state about the management problems in YTG it is a staff issue and we can't get involved. So if you let a fox into the hen house than that's OK. Eat all of the chickens you want Mr. Fox because we are not permitted to stop you.
This is such bad political management according to Yukoner's this is not the way we manage the Yukon Government as shown by the responses of voters over the last six months in this paper.
This type of approach sent a message to senior management from the elected government to do whatever you want, no one is going to check on your behavior, hold you accountable or punish you for your misbehavior.
That is why 100's of Yukon Government Employees are been harmed by YTG senior management and going on stress leave. When people like Doctor Storey steps up about issues of mismanagement the issue is major and needs to be addressed immediately. The Departments and agencies with problems are: Health, Education, Community Services, Public Service Commission, Justice, Economic Development, Human Rights Commission and the Ombudsman Office. These Dept's and agencies represent 85% of the Yukon Government in trouble. Voters of Yukon do you think their is any problems in managing of the Yukon public business? Let your elected MLA known. Speak out for your own interest!

Up 115 Down 89

Who Believes on Nov 14, 2014 at 12:38 pm

Who believes that some parts of the Yukon Government senior management is not doing their job? Hands up if you believe senior management is not managing the public business of the Yukon properly? Hands down if you think they are?

Up 142 Down 91

Who does Yukoner's Believe on Nov 13, 2014 at 2:44 pm

Doctor Storey knows what he is talking about in our health care system or does the accountant with no experience in medical management? Hands up if you believe DR Storey or hands down if you believe the administration! Once again here we have a senior manager in a position with no experience in managing medical services. Why don't we develop a program to train our own people for these jobs?

Up 138 Down 90

irudell on Nov 13, 2014 at 1:15 pm

Doug Graham's comments this morning on CBC said that of the four cancelled surgeries in the last year, only one was due to lack of available bed space. The three others were due to 'personal circumstances'. Well, since the one was Eric on March 25, Dave Storey must be fabricating all the others!!!!!! How preposterous Doug's comments are!!! I know for a fact that on March 25, one of the beds in surgical was occupied by our neighbor, who requires long term care and remains there today. I wish the bureaucracy would take a reality check, and stop all this blaming of the front line workers who are trying their hardest to provide excellent care despite lack of space, resources, etc

Up 126 Down 88

Mark Smith on Nov 13, 2014 at 9:45 am

I agree with bobbybitman!

Craig Tuton is indeed parroting out some whacked out mumbo-jumbo.

Maybe its time to get Craig's fingers out of the hospital cookie jar. I think he could perhaps do better than anyone of the current mayor and council team. Are you interested Craig?

PS, we do not want these civic tax increases.

Up 143 Down 90

irudell on Nov 13, 2014 at 5:44 am

Only THREE have been turned away at the last minute in the last six months???? Really??? My husband was all prepped: changed and in bed ready for surgery when Dr Poole came back in to tell us that the surgery was cancelled and needed to be rescheduled because there wasn't a bed available. So the knee surgery, Eric and one other person??? I find that difficult to believe. VERY frustrating particularly when we were required to be there VERY early, fasted, etc. to prepare.
The problem really lies with the cost overuns in the building of the two white elephant hospitals in Dawson and Watson Lake!! And yes, there needs to be a chair who is NEUTRAL and not one who is attached to the umbilical cord of the present government!!! I could rant on and on!!! I would like to compliment all the front line workers (Doctors, ER, Lab, Medical Imaging, etc. ) at the hospital who work very hard to provide care, despite the current situation for care workers who are working short staffed while other areas are fluffed up to make the hospital operation "look good". It seems to be about perception, not what is required.
To me it is a no brainer that if there is adequate front line staff to provide services required, then an operation will LOOK GOOD because it is good, and not "sick" ! Bravo, Dave Storey!!

Up 118 Down 86

André Roothman on Nov 12, 2014 at 8:12 pm

This appears to be a Canada wide problem. The bureaucracy is too big and too powerful, leaving the medical profession with its hands tied. We have some of the best physicians in the world, but our health care delivery does not compare well to countries like the Netherlands and France, both of which have "socialist" health care systems (and aging populations). The problem goes further down, to the fixing of the fees for services and the time allowed for a consultation. It is amazing that there are not more medical malpractice claims, especially in the Yukon, where there is a constant shortage of family physicians.

Up 131 Down 88

PJT1959 on Nov 12, 2014 at 7:00 pm

I agree with Doc Storey it starts at the top of the hospital brass and the managers are forgetting patient care, just another business venture for the top brass who only care about themselves. The admin. sections grow but the real workers do more with less and all the managers have a my way or the highway attitude to employees trying to make patients care first, and all of the department managers covering for each other to try and make a rosie picture to outsiders. Time to stop trying to make a USA type Health care system here. Lets make sure patients are cared for so that they can get well. Mr. Bilsky the hospital is no Northwestel hope it does not get like them as service second to profits.

Up 97 Down 93

Wilf Carter on Nov 12, 2014 at 6:23 pm

All three parties are more concerned about garbage than the health of the Yukon people and families. I just got off the phone today with 10 different people who I do not know at all. They all want to help me to get my experience on subjects that are important to the Yukon people and families. One thing I'd like to do is thank all the doctors that helped me over the last five years. Thanks Doctor Storey for speaking up on behalf of all Yukoner's. Thanks Dr Kwang for removing the cancer from my arm.
Thanks to the other 8 doctors who had to work on me because of the people who I worked for had acerbated my health issue to the point I could not function properly. There are people becoming sick in the Yukon because of issues in the administration of government and no one will stop them. Here we go again, 200 in administration and no new medical staff. Have you ever talked to medical staff in IMG? It is a mess just like a lot of other parts of the YTG.
Yukon Government , NDP or Liberals will not do anything about it. As one very long Yukon family stated to me today, the Yukon is dysfunctional in some major areas and nothing is done about it. It is a responsibility for elected officials to deal with issues that pertain to staff when they are getting harmed. The DM's of Education , Community Services, Economic Development, Justice and Public Service Commission need to go. Time for a new party called the People and Family party! Yukon in crises and no one is at home to look after the Yukon public business. People of the Yukon get the book called "Snakes in Suites" and read it. It defines the Yukon today. Go on line and look at the outline to see why.

Up 132 Down 92

They have no clue on Nov 12, 2014 at 5:53 pm

The Minister of HSS is led by the nose by his Alberta / BC Deputy who has shuttled around the west and north making huge sums of money but doing nothing ... The Yukon Party runs the hospital through the CEO who is an accountant and nothing more (no skills in Hospital Administration), to meet the grandiose visions of a guy, CT, who would do better if he stuck to selling pens. It's a total F-up and Yukoners are the ones who suffer. Send the carpetbagger home and get Dr. Storey in charge and send the CEO and CT back to where they belong ... Pasloski for Pharmacist! Vote now.

Up 199 Down 91

bobbybitman on Nov 12, 2014 at 4:04 pm

David Storey is stating in a matter of fact way what the situation is. The number of beds is going down, administration staff numbers are exploding, medical staff numbers are stagnant, and Yukoners are getting caught in the cross fire.

Craig Tuton parrots out some whacked out mumbo-jumbo: "ensuring that we can sustain our ability to provide safe and excellent care today and well into the future".

Perhaps we can get someone other than a top Yukon Party organizer to be the Chair of the board of trustees of the Hospital Foundation. What performance reviews are done on Mr. Tuton's long reign, given that we STILL do not even have an MRI in the Yukon?!

Add your comments or reply via Twitter @whitehorsestar

In order to encourage thoughtful and responsible discussion, website comments will not be visible until a moderator approves them. Please add comments judiciously and refrain from maligning any individual or institution. Read about our user comment and privacy policies.

Your name and email address are required before your comment is posted. Otherwise, your comment will not be posted.