Whitehorse Daily Star

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Rich Thompson

‘There will definitely be some business losses’

Some businesses won’t recover from the COVID-19 closures, and nearly every local entrepreneur has been severely affected, says Rich Thompson, the chair of the Yukon Business Advisory Council.

By Gabrielle Plonka on June 5, 2020

Some businesses won’t recover from the COVID-19 closures, and nearly every local entrepreneur has been severely affected, says Rich Thompson, the chair of the Yukon Business Advisory Council.

“We’ve already had at least a couple of businesses indicate to us that they won’t be continuing post-COVID,” Thompson told the Star Thursday afternoon.

Thompson has heard that some restaurants won’t reopen, and knows of at least one business that has entered a lease termination agreement.

“A company that comes into crisis with a less-than-strong balance sheet has a real challenge to survive a complete loss of revenue and come out the other end of it,” Thompson said.

“There will definitely be some business losses.”

Businesses hardest hit are in the restaurant, tourism, yoga and fitness industries, Thompson said.

“There’s a lot of business owners out there who have savings invested in their businesses, so when they have their revenue completely shut off … there’s a high degree of frustration.”

During the business advisory council’s correspondence with local businesses, Thompson said it has heard that business owners understand the closures were necessary. They are anxious to operate, however, with measures that mitigate the safety risks.

“The frustration we’ve heard from many businesses is we need to move a little faster to get off government support and get back to healthy private sector operations.”

The Yukon government’s fixed cost subsidy paired with federal wage subsidy programs have rescued many businesses from sinking during the pandemic.

Now that the dust of the pandemic is beginning to settle in the Yukon, businesses are anxious to get off government support.

“It’s extremely uncomfortable; it’s not what you build a business to do,” Thompson said.

“It’s not lost on anybody that when the government has to dole out money … that adds to the debt that eventually has to be paid back.

“There’s a future consequence to all of this bailout.”

While businesses are technically permitted to open, there are continued challenges to generating revenue and staying afloat.

Tourism operators, for example, are looking at a potential two-year stretch before visitors begin returning to the territory as they would have before the pandemic.

Restaurants permitted to open at half-capacity may not be able to take in enough revenue with the seating restrictions.

Nor will they be able to provide the bustling dine-out experience that is pivotal to a successful operation.

COVID-19 has also created some societal shifts, and Thompson said other jurisdictions are already seeing evidence that business traffic isn’t bouncing back as quickly as expected.

“In the simplest way, when people were locked down, some people learned how to cook, so they may be less inclined to go out to restaurants,” Thompson said.

“It’s a really difficult challenge, and there’s a lot of factors at play here.”

Thompson is concerned the pandemic might permanently hinder the entrepreneurial spirit of Yukon business owners. The previous two months have issued an unprecedented example of how things can go sideways for reasons outside your control, he explained.

“A business person won’t approach things with the same risk calculation in the future,” Thompson said.

Many entrepreneurs may be asking themselves if the risk of business is worth the fallout.

“Now that I’m on my back, do I shake it off or accept that I’ve been knocked out?”

The business advisory council has been meeting once a week since March to discuss challenges facing the business community. At the end of each meeting, the council issues a letter to the government with feedback.

“It’s been a very effective mechanism for that flow of information,” Thompson said.

One of the council’s first actions was to collaborate on business funding and other relief mechanisms. Now, the conversation is moving into re-emergence plans, Thompson said.

The council is working on long-term relief measures that will carry tourism operators through a potentially two-year hiatus.

There is also some focus on support for mining, which Thompson said was hit hard by the cost of 14 days of self-isolation for employees.

Mines are looking for relaxed borders and shorter isolation periods to permit a freer flow of employees, paired with more extensive testing for newcomers to ensure that employees are safe.

Thompson said that, in general, the government has been receptive to the council’s feedback.

“Government has been responsive and trying to do what they can,” he said.

“They’ve got a lot of competing pressures, they’ve got a lot to deal with the health aspects, community pressures and everybody else.”

Comments (15)

Up 4 Down 8

Max Mack on Jun 10, 2020 at 5:22 pm

To the person who claims to be in the auto repair business and then criticizes a poster for sending a fax at 6:30 in the morning.
You just proved his point.

Up 24 Down 0

You sent a fax at 6:30 in the morning? on Jun 9, 2020 at 10:56 pm

@ Yukon Max ...... Prelude: I am all for giving the best service possible. And I realize that businesses all over the place - Whitehorse included - drop the ball sometimes. Occasionally poor service is just poor service. That being said ...

I am a business owner (actually, within the same field to which you're requesting service). You sent a fax at 6:30 in the morning? So before business hours you used the least verifiable means of communicating (right next to unregistered snail mail) to request service? For all we know the piece of paper at the other end blew onto the floor. Why not pick up the phone and chat with a live person? Or fire off an email so that you can at least track that the message has been opened and received? You may have also had more success sticking a note on the back of a dinosaur and sending the critter over. This of course coming from my shop which doesn't own a fax machine, nor a land line.

Another side of things is that good repair shops in this town are truly overrun. My place is booking into mid July at this point, a solid 5.5 weeks out. Others the same, if not even further out. Maybe turning the darn college into a university isn't as progressive as idea as we originally thought? We seem shy of qualified, skilled trades up here. We don't seem to be lacking in gov' type paper pushers. The days of the $200/hr plumber, mechanic, sparky or pipefitter are in the mid-term, not long-term future!

I truly hope your repair/maintenance goes smoothly and that your chosen shop can live up to your expectations on the practical side of things, even though it's bedside manners sound lacking.

Up 14 Down 8

My Opinion on Jun 9, 2020 at 8:22 pm

@ Nobody is going to start kissing your Government working from home lazy ass nor should they.

How about you phone for an appointment for your car like everyone else. It requires a conversation to make your appointment after an analysis of your problem. Fax doesn't cut it.

Get over yourself. Repair shops in town have been working this whole time and they are very busy. They are classified as ESSENTIAL and deserve some respect for doing so.

Up 25 Down 18

YukonMax on Jun 9, 2020 at 7:09 am

Good! Finally, Yukon businesses can start kissing the asses of all Yukoners. How refreshing. We might just get a taste of what customer service really is.
i.e. I faxed a request yesterday at 6;30 AM to a car repair shop for an appointment.
Today I am still waiting for a reply. Typical Yukon Businesses.

Up 5 Down 4

TG on Jun 8, 2020 at 11:22 pm

For a brilliant analysis of the implications behind the covid19 lockdown, look up a 4 part series of short documentaries on The Corbett Report: www.corbettreport.com

Up 23 Down 9

Bud McGee on Jun 8, 2020 at 7:18 pm

@ Oya Glad you got it!
NVD is trying to set itself up to be "too big to fail". The result is that NVD wants to be in a position to coerce our elected officials into unfair deals and favoured treatment. You see that now with the numerous no bid contracts and bail out money. Given that a Minister in the current government sat on the Board of NVD before joining the present Liberal government, this should raise the suspicion of the media. Where are the intrepid reporters to investigate this? The public purse is being redirected to keep a company afloat that was not sustainable to begin with.

Up 11 Down 4

Joe on Jun 8, 2020 at 6:56 pm

But not NVD

Up 12 Down 7

Jayne W on Jun 8, 2020 at 6:23 pm

While I don't agree with the process, I do say NVD employs a lot of folks in the hospitality industry. Who knows they might have been able to continue paying most of them. Also NVD is a MAJOR donator to hospitals, other fundraisers, donating space to the not for profit meetings. I am sad for the other businesses as well, but we do have to look at a bigger picture too. Just think what the job market would be like without NVD in our community during a normal time. We also don't know if the Mining Company that used that facility chose that. As for the medical centre, I think they needed a larger space and their banquet hall was maybe more suitable than other choices. (close to hospital, large space, rooms for nurses and doctors if needed). We could all say would of.... could of …..should of.

Up 31 Down 11

Oya on Jun 8, 2020 at 3:58 pm

@ Jayne W. I think the point Bud was making is that NVD got handed the "contract" to house the people coming into the Yukon without a competitive process - on a SILVER platter, no less. No other hotels were invited, as the story goes.

If I were one of those returning miners, I would have much preferred to stay at the new Raven Hotel. Was the Raven provided an opportunity to stay open and filled to capacity? Or the Stratford? Or the Airport Chalet? Or, or, or? Doesn't sound like it. Had any other hotel got the same sweeeeeet Silver-plated deal that NVD did, those people would still be employed.

Your argument is lame.

Up 44 Down 13

Patti Eyre on Jun 8, 2020 at 10:48 am

Here here! Let us remember that Rich doesn't live in Yukon either! He makes his money here and spends it elsewhere, but he keeps coming back because he knows where the gold is!

Up 18 Down 4

Juniper Jackson on Jun 8, 2020 at 2:29 am

duh..ya' think?

Up 68 Down 22

Jayne W on Jun 7, 2020 at 12:28 am

@Bud thank goodness NVD is housing the miners for two weeks at a time. It is keeping people EMPLOYED! Without that there would of been more layoffs.

Up 75 Down 9

Max Mack on Jun 6, 2020 at 6:45 pm

When it comes to government handouts, there will be winners and there will be losers. Rich is making sure that money flows into the "right" hands.

Up 55 Down 46

Bud McGee on Jun 6, 2020 at 11:59 am

But...but...Rich's business, NVD, has made out okay, right? Victoria Gold has been renting hotel rooms for two weeks at a time to house workers being forced to quarantine. Then there's the Government of Yukon giving NVD a direct award no bid contract to house the Respiratory Assessment Centre.

Up 56 Down 21

Jc on Jun 5, 2020 at 5:26 pm

"There will be some business losses". But unfortunately the Lib Gov. will still be in business. Now I wonder if Money draft Larry will help the losers out.

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