Whitehorse Daily Star

Riders will get used to changes: transit boss

The city transit department will roll out its modernized route plan at the end of this month, before implementation begins June 25, says the transit manager.

By Chuck Tobin on May 9, 2022

The city transit department will roll out its modernized route plan at the end of this month, before implementation begins June 25, says the transit manager.

Jason Bradshaw said in an interview last week nobody likes change, and some passengers will be unhappy, but once they get used to it, they’ll like it.

Under the modernization plan, for instance, hourly service to Raven’s Ridge and the Lobird mobile trailer park will be stopped and replaced with on-call service, Bradshaw explained.

“We did not want to abandon those communities, obviously, but we are trying to give the taxpayers the best bang for their buck.”

The Lobird and Raven’s Ridge areas were involved in the community outreach last year to discuss modernization of the service, he said.

Bradshaw said passengers in those areas will be able phone, email or fill out a form on the city website to request they be picked up at a specific time by a shuttle van during peak hours.

They’ll then be taken to the nearest transit hub. Peak hours will run from 7 a.m. to 10 a.m. and from 3 p.m. to 7 p.m.

Shuttle service will not be available during non-peak hours.

New transit hubs will be created at the Canada Games Centre and Yukon University, in addition to the hub downtown, he said.

Bradshaw said service to Riverdale, for instance, will increase during the peak hours from every 30 minutes to every 15 minutes.

The modernization plan, Bradshaw explained, will make things far simpler for people.

“It’s the foundation for the first step to add other layers on top of,” he said. “It’s going to be the springboard into the future for adding more service.”

Bradshaw they’ll be rolling out a communication strategy at the end of the month to educate the ridership about the pending changes to the transit service.

Some steps have already been taken, such as February’s release of a new app that lets riders know the schedule, and where the bus is on the route.

Riders can choose their favourite bus stop or stops, and the app will notify them when the bus is drawing close.

Riders can also use the app to purchase bus passes. Approximately $4,000 in revenue was generated initially through ticket sales using the app, but the revenue has climbed recently to more than $11,000, he said.

Sunday transit service began in March, Bradshaw noted.

“We are getting value out of Sunday service,” he said. “There is room to grow, obviously, but people are definitely using the bus on Sunday.”

Passengers will no longer have to get off the bus and transfer to another when a driver is scheduled to take a lunch break. Under the new system, a new driver will get on and take over the route.

“Once they get used to it, they are going to realize the benefits,” he said of the riders using the new service.

Bradshaw said June 25, a Saturday, was chosen as the implementation date because school will be over, and there are fewer passengers on weekends.

There was concern expressed by people who felt buses do not stop long enough at the hospital, and that people with mobility issues don’t have enough time to exit the hospital and make the bus, he said.

Bradshaw said the new service builds in more time for the hospital stop.

The new schedule, he noted, has been prepared, but staff are still doing the fine-tuning and finalizing preparation.

Going forward, Bradshaw said, they’ll be paying attention to where the demand is, and will adjust accordingly.

The new transit service, he said, was designed so it could be delivered without increasing costs.

“It’s going to help people get to their destination faster and more directly.”

Comments (22)

Up 5 Down 13

Mitch Holder on May 11, 2022 at 4:49 pm

@ A return to nature - Maybe 10 years ago, when there was time, we could have dreamed. Now our realities will be bought and paid for in lost lives, as surely as the quality of life index is diminishing for the first time in the modern history of the west.

Up 3 Down 13

Mitch Holder on May 11, 2022 at 1:49 pm

@ A return to nature - we don't actually own anything, and yet, the earth has never been less happy. Errr, except for maybe the first billion years. Your argument makes no economic sense - same fare rate for smaller service and area and ridership = should be better than Vancouver.

Up 6 Down 14

Mitch Holder on May 11, 2022 at 12:51 pm

@A return to nature - One could argue that it should in fact be much easier for us to provide the same services, given they exact the same fares with a much smaller service area and ridership. In regards to your suggestion about forfeiting my personal property, when the monarchy, our elected officials and Canada's wealthiest forfeit 75% of their wealth, finances and assets to fund saving the world, I will reciprocate, but not before. I grew up in poverty, I am a person of simple means now and conscious of my impact as a source of pride. That is all I can do, that is all I will do. You may as well say, "You will be executed and be happy", such an inconvenience we are to the WEF and their woke cabal in need of a rude awakening. These people do not have the answers we need. They are not going to save you, so don't give them your time or money and take your own action to leave the world a better place than you found it.

They certainly won't.

Just hire drivers that are qualified and look their customers in the eye and communicate with them and time will be saved on all chronically late routes. I see animosity from these drivers because their ridership is unimpressed with the transit service they are often buying a month pass for in advance, if not an annual pass, which is the equivalent of paying annual taxes for the bus. Your fares are not mad at you drivers, they are mad at your so called "Transit Boss", a cute nickname for the person that will have to answer for this when we do not see improvements or an ROI.

Up 10 Down 17

Mitch Holder on May 11, 2022 at 10:59 am

If this doesn't work out, the so called "Transit Boss" will be looking forward to some changes as well. I hope they like greeting at Walmart. Because we will ensure they never work anywhere else in this city again with that position.

Up 14 Down 7

A return to nature on May 11, 2022 at 9:45 am

Mitch Holder on May 10, 2022 at 3:26 pm:

We cannot provide the same services as they do in Vancouver because there is no comparison between the scales of economy. We have a much smaller population base to serve.

Maybe we should ban “all” private ownership of all vehicles; bikes, mopeds, cars, trucks etc and have a 24/7, comprehensive, public transportation system. Imagine the impact that the elimination of manufacturing goods while greatly reducing the need for mining activities for the health of our planet.

They got it wrong, the expression should be, you will own nothing and the earth will be happy.

Up 8 Down 5

Al on May 10, 2022 at 10:09 pm

OK, this has to be an April Fools joke. Seriously? Good grief...

Up 6 Down 13

bonanzajoe on May 10, 2022 at 5:21 pm

BigJay on May 10. If we conservatives didn't whine, you leftys wouldn't know anything.

Up 14 Down 13

Juniper Jackson on May 10, 2022 at 5:13 pm

This reads so Liberal.. you don't like it? Thats too bad, get used to it. It's my way or the Hiway. Yeah, I know it's Municipal. Mayor Dan peppered the City staff with Liberal outsiders. And this council will not be getting rid of them.

Up 12 Down 13

Mitch Holder on May 10, 2022 at 3:26 pm

I keep reading this reported proposal and I just cannot be compelled to have confidence in it. I have not caught a public transit bus on time, from any stop, anywhere in the city in 2022. And that is 1 hub. The drivers have really gone down hill as well. I could flash my Cole's bookstore card and get on the bus, nobody checks, nobody even talks to the riders. It is rude, dis-engaging and unprofessional. Get your route signs right, I see First Nations riders dropped off all over the industrial area near daily because the route sign on the bus was wrong.
In conclusion, yeah, not convinced. We pay the same fares as Vancouver, but in Vancouver, one can plan their commute with confidence and it is a user friendly service, one to model after. Why don't we get the same service or anything even remotely resembling it?

Up 36 Down 11

Oya on May 10, 2022 at 11:30 am

"Once they (riders) get used to it, they will like it."

Are you sure about that? Sounds eerily similar to: "You will own nothing and you WILL be happy!"

Up 15 Down 2

SH on May 10, 2022 at 8:52 am


When was it $1.50/ride? 1990? If so, riding the bus is cheaper today when factoring in inflation.

Up 6 Down 17

Mitch Holder on May 10, 2022 at 8:17 am

Wow, your Liberal readership sure dislikes logic. Probably because they never have had to exercise it. It becomes you, disagreement, with no meaningful contribution in kind.

Up 16 Down 11

BigJay on May 10, 2022 at 8:12 am

JFC do you people do anything other than whine and complain here?

Up 19 Down 17

Ricky Martin on May 9, 2022 at 10:11 pm

Modernized route plan? What is that? Sounds funny, does that mean there will be supply chain issues? Unaffordable ridership fees? Will the bus drivers work remotely? Will the bus ride be complete with canned Liberal propaganda broadcast over the speaker system? Climate Change is real, Caucasian people are racist, diversity is our strength, there are 187 genders and counting, and yes Josey Wales you can be an attack helicopter if you choose to be one…

Livin La Liberal Loca… Upside, inside out Livin La Liberal Loca…

Up 7 Down 6

Dustin on May 9, 2022 at 9:13 pm

An already difficult to access public service being made more difficult by digitalization-on-demand. If it was every half hour instead of the once an hour routes, with more bus stops, then maybe you wouldn’t have to resort to such overdoing it, look how just by finally providing bus service on Sundays has worked out so far. Smh.

Up 14 Down 21

bonanzajoe on May 9, 2022 at 8:29 pm

Check the fuel prices. My guess by this Christmas, gas will be 2.50 a ltr. Blame the Federal Liberals and the US Democratic parties for this mess. And we got them for another 3 years. The climate change myth/scam is going to cost us a lot.

Up 9 Down 4

bonanzajoe on May 9, 2022 at 8:24 pm

Hope it works.

Up 17 Down 17

In the brave new world… on May 9, 2022 at 6:50 pm

And in the Brave New World the people sat about in their homes with no heat, no food… Decay and stagnation all around… The post-apocalyptic reality came hard and fast… While the Liberals patted themselves on the back… We saved the world…

They now turned their attention to the skies… Meteors, asteroids, and black holes were the new threat… The Liberal spin doctors had replaced all doctors… And they were feverishly working on the new narrative… White males had somehow angered the cosmos and universal forces were directed at eradicating the white-scourge…

Justin Trudeau’s great grandson had risen to power in the era of post-nationalism and is now the leader of the Global Syndicate (The post-nationalist federation). Individual thought had been eradicated during Justin Trudeau’s grandson’s administration… The world was in a stranglehold of Trudeauianism…

Everyone suffered, they owned nothing and were not happy… MAID became mandatory and was no longer a choice made by the individual. MAID was now mandatory for anyone turning 60 years old. But that was not enough… The Collective had become a corporatist structure with an Annual MAID celebration in which the people voted who should die due to infirmity…

Whatever physical or mental weakness the collective would impose on the unworthy… Their corpses tossed into a pit for decomposition… Green tech had been a monumental failure of catastrophic proportions and there were no more dinosaurs to produce the necessary fuels to support life…

Up 16 Down 33

Snowball on May 9, 2022 at 4:37 pm

What a joke. I bet down the road it will go from 2.50 to 3.50 to ride the bus. I remember when it was 1.00 for youth and 1.50 for adults.

Up 13 Down 35

Mitch Holder on May 9, 2022 at 4:18 pm

Nope, they will just stop taking the bus and buy second hand vehicles with internal combustion engines, unless you deliver on your pre-paid for promises. There is no axiom to this course of action and therefore, it will fail.

Up 18 Down 29

Mitch Holder on May 9, 2022 at 4:05 pm

By the way, little consideration here - How will transit on demand work? A lot of people, especially in the evening, will not know if they are taking a bus until they decide to. If I was commuting, I do not want to call a transit line every night to ensure the commute is accommodated. Guess we will be cancelling the new bike trails to pay for the transit you promised!

Up 30 Down 33

Mitch Holder on May 9, 2022 at 4:01 pm

In 30 years, we have never seen the COW get the transit system right. I would recommend we fly in an expert, the farther, the more expert, to study this. I would also recommend Sunday, May 15th as Territorial Government Incompetence Awareness Day and bags of unpicked up empties as the flower of choice.

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