Planes have too many empty seats, roundup told
In its current iteration, Whitehorse's airline industry is not sustainable.
By Ainslie Cruickshank on October 25, 2013
In its current iteration, Whitehorse's airline industry is not sustainable.
That's what Allen Moore, Air North's director of commercial development, told members of the territory's tourism industry Thursday afternoon at the Tourism Industry Association of Yukon's annual fall roundup.
Filling in for Air North president Joe Sparling, who had originally been scheduled to speak, Moore outlined the company's key concerns with the local industry and its plan to remain relevant
moving forward.
From a consumer's point of view, the past two summers were a boon, Moore said.
From an airline perspective there was an unsustainable number of empty seats in the air, he told his audience at the Yukon Transportation Museum.
"All three airlines struggled to achieve even break-even volumes in the Whitehorse market,” Moore said, referring to Air North, Air Canada and the summer-only WestJet service.
"And the three airlines combined lost money on their direct Whitehorse service with flights over the course of the past two summers,” he said.
Across the industry, most airlines operate with an average 81.9 per cent of their seats filled.
But the airlines linking Whitehorse to the South have been operating at a 63.2 per cent load factor.
"Simple economics dictate that this situation must be corrected,” Moore said.
There just shouldn't be 2,000-plus seats available on a Sunday in a market this size, he added.
The Yukon airline business faced its stiffest challenge in 2012, when WestJet entered the already over-supplied market, Moore continued.
And Air North found itself in the middle of the "reckless” competition between Canada's two major airlines.
Rising fuel prices added to the cost burden of providing air transportation as the gap between seat prices and input costs grew, Moore said.
But it's not all hurdles and road blocks, he said; there are sustainable alternatives to the current industry set up.
One example Moore provided is based on a capacity discipline model in practice between Vancouver and Las Vegas.
Multiple airlines sell seats between the two cities, but only two airlines actually fly.
"We have to do the same thing up in the Yukon,” Moore said.
Air North has already announced partnerships at some level with Air Canada and Condor, and is in discussions with WestJet.
In order for the local company to even enter into these discussions, it had to undertake considerable upgrades to its IT system, Moore said.
The company now offers online check-in, and will soon offer options to buy the middle seat for more comfortable flying, and enjoy enhanced food and beverage services.
But the most impressive upgrades were all behind the scenes, making Air North's system compatible with those of the larger airlines.
Moore also hinted that the company could announce expanded routes as early as next year.
He also highlighted ongoing discussions within the company about upgrading its northern fleet for its Dawson City route, which could also mean more frequent flights to the community.
Comments (11)
Up 15 Down 0
Linda Kelly on Oct 29, 2013 at 9:42 am
My husband & I lived in Whitehorse for over 29 years (moved there in January 1976). In the early days we only had Air Canada to get us to the south. We paid through the nose & often got the milk run, stopping at Watson Lake, Fort St. John, etc. A non-stop flight from Whitehorse to Vancouver was non existent. When Air North started flying to Vancouver, we jumped right on board & have never looked back. We now live on Vancouver Island & my husband tries to get back to Whitehorse every other year & will ONLY fly Air North. They are a wonderful airline, the staff are professional, helpful & Air North really knows what "customer service" is all about. I hope they outlast the other 2 airlines who only come in during the peak season. I TOTALLY SUPPORT Air North!!!
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Support Local on Oct 29, 2013 at 7:25 am
I always support Air North!! They are a local airline and support organization in our local community (and territory)! They have never let me down with anything. The last two times I have flown Air Canada, I was left stranded in Vancouver and lost a few days of my vacation because they are not able to help you at the counter, you have to call a 1-800 number. SUPPORT Air North - they are all about Customer Service!!
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hmmm on Oct 28, 2013 at 7:22 am
I am glad air north is around so I can fly home more often. $700 dollar flights are a killer!!! I would never fly Air Canada unless it's an emergency. I must admit I don't see it completely full flying out of Vancouver. If Air Canada does not fly to Calgary then I see why that route would be at greater capacity. Maybe they look at when their capacity is lowest and only fly once a day and the higher peak days they fly twice. It makes sense. The one thing with that though is Air Canada picks up the passengers. Just depends on who blinks first. Blaming the unions for this is a crock of shhhhh. This has to do with a finite amount of travelers and too much inventory. There has to be a happy medium. They just need to find the right mix.
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20 years in the Yukon on Oct 27, 2013 at 2:38 pm
I do not even look at Air Canada or WestJet. I remember how Air Canada behaved in the pricing department when they were the only game in town, and all the times they lost my friends' and family's luggage, the times they have been rude to me at check in (putting it mildly). Then I remember Air North allowing my friend to board 8 minutes before flight time, and loading his suit case when his truck broke down on the highway on the way to the airport, finding my partner's passport on the Calgary flight and a staff member waiting at the airport after her shift was over until we noticed it missing in our hotel room, (we were on our way to the Caribean the next morning), etc etc. Air North is a lot more than just an airfare to me. It is very important that they stay healthy and in business.
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jack on Oct 26, 2013 at 9:58 pm
Lets not forget that Air Canada cut back its capacity by 50% this year with the withdrawal of the Calgary service. Most of the current capacity is with Air North and Westjet's 737.
Hope Air North announces new routes soon.
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Just ay'in on Oct 26, 2013 at 4:22 pm
If you fly to Alberta, Air North is always pretty full, however Vancouver is totally another story and they fly way more flights in that direction. It is the Vancouver flights that are the problem with five or six flights a day in total. That is the market that the Big Two are trying to dominate at Air Norths expense. Rest assured if it wasn't for Air North we would be back to paying massive fares. Remember in the 70's and 80's we were paying 1800.00 for a trip and our wages were half or less.
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an on Oct 26, 2013 at 12:46 pm
Most of the fuel is being bought from Air Norths side charters all across BC, Alberta and the Yukon.
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Atom on Oct 26, 2013 at 6:57 am
No Jackie ...the union will kill Air North if business stays the same....we are not in a boom anymore, which doesn't say much about 'the boom'. Housing is tanking, or at least becoming somewhat sane. Nationally, interest rates are NOT going up, indicating they won't for a few years yet. The economy is (national debt not reducing)at a stand still....all systems in financial world are hoping to maintain status quo....or it will be an 80's style recession.
Jackie, we're all for fair treatment of employees, unions are a vacuum to the bottom line of a company like Air North.
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Arn Anderson on Oct 26, 2013 at 4:54 am
"Simple economics dictate that this situation must be corrected,” Moore said. Wonderfully put together, but that is why you my friend get paid the big bucks. It's to figure out those simple solutions to simple economics to correct the situation. If you cannot figure this out, reconsider your career.
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Wayne on Oct 25, 2013 at 10:17 am
"Rising fuel costs" are a red-herring. ANT added fuel cost riders to their ticket prices.
The fuel rider cost has only dropped by half since avgas prices stopped increasing.
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Jackie Ward on Oct 25, 2013 at 8:19 am
I call BS. Every time I've been on an Air North flight it has been packed. Funny how they say this now after a union was formed. I'm not buying any of this.