Parade of power failures called 'ridiculous'
A local restaurant owner is out thousands of dollars after a series of recent power outages damaged electrical equipment in his establishment.
By Elizabeth Hames on July 17, 2009
A local restaurant owner is out thousands of dollars after a series of recent power outages damaged electrical equipment in his establishment.
"This place is crawling with repairmen," Gordon Clark, co-owner of Boston Pizza, said in an interview at his business Wednesday afternoon.
Not including the lost business and the cost to pay staff to wait around until the power returns, Clark estimates he's paid out $10,000 since January to replace damaged equipment.
"That's money off my bottom line. That's profit I'll never see," he said, adding that he pays about $10,000 a month in utilities, most of that going to Yukon Electrical Co. Ltd.(YECL).
The last outage took out the $3,000 circuit board that controls his lighting system. Adding in shipping and installation, Clark said the cost to replace it was closer to $4,000.
"That's the third time our lighting system has been fried in the last four or five years," said Clark.
Previously, an outage blackened a circuit board for an induction cooker. With the cost of shipping and installation, replacing it was an additional $2,000. Clark said he has lost two induction cooker circuit boards this year alone.
Two of his thermostats have also been rendered useless in the last week as a result of an instantaneous cut in the power. That cost him another $1,000 each to replace.
"It's just insane, like, I can't pour a draft," said Clark.
Because the thermostats control the beer cooler, it won't stay cold.
"So we have beer on ice in there waiting to replace these systems."
Jay Massie,YECL's superintendant of operations, said there are two main causes of power outages. Either there is a disruption in the distribution, such as a tree or animal on the line, or there's a problem with the supply.
If a squirrel causes a problem on a line, the breaker controlling power to the line will turn off for a fraction of a second, then turn back on. If the squirrel remains, the breaker will turn off a second time.
"The power lines pack a whole lot of punch and usually blow whatever the problem is away," said Massie.
A normal power line has between 12,000 35,000 volts running through it.
Massie said as far as he can tell, none of the outages have caused surges in electricity that would cause damaged equipment, and he doesn't know what would have caused Clark's blackened circuit board.
A lot of electrical equipment is sensitive to suddenly turning off, which could damage equipment, he said.
According to section 9.3 of the Yukon Energy Corp. (YEC) and YECL Service Regulations:
"The company shall not be liable for any loss, damage, expense, charge, cost of liability of any kind ...arising out of or in any way connected with any failure, defect, fluctuation, reduction or interruption in the provision of service by the Company to its customers."
The regulations also say it is the customer's responsibility to protect his or her equipment from such loss or damage to equipment.
Before encountering the recent difficulties with equipment, Clark thought he had protected everything that was sensitive to surges.
He has already installed surge protectors for the induction cookers, costing him $1,000. He said he hasn't yet committed to protecting all the electrical equipment in the building; a further $5,000 expense.
"Every time I turn around, it's another thousand, another thousand, another thousand," said Clark.
When he first came to the Yukon in 1980, he said, the city saw only five or six outages a year. He thinks the outages have risen dramatically in the past few years.
Clark has been running Boston Pizza for nine years and ran Tim Hortons for seven years before that.
"So when I say we've never had outages like this, you can believe me," he said.
Massie said there have been 16 outages since January, including those caused by supply problems at Yukon Energy.
Massie said it has seemed like a typical year for outages.
Janet Patterson is supervisor of communications for the YEC, which generates much of the territory's power. Yukon Energy then sells the power to YECL, which distributes it to Whitehorse customers.
Patterson said late 2008 and early 2009 "was not a good year" for Yukon Energy in terms of outages, which were mostly due to problems with equipment that regulates the system.
Some of the recent outages originated with YECL, but were more widespread than they should have been due to problems with Yukon Energy's substations, said Patterson.
One such outage occurred in April, when a squirrel destroyed a breaker causing a cascading outage to the grid that operates in the southern Yukon. More than 11,000 customers were affected.
"If everything works as it should, only a portion should be affected by an outage," said Patterson.
To deal with the problems, Yukon Energy instigated a "very aggressive" work schedule, and Paterson said that the issues have now been fixed.
Just like Clark, many businesses in town have experienced disruptions caused by outages.
"Nobody's getting out of this Scot-free. Everybody's getting hurt," said Clark.
Rick Karp, the president of the Whitehorse Chamber of Commerce, has heard a lot of feedback from the business community on the electrical services in the Yukon.
When the electricity cuts out, "the power provider doesn't lose their income; they're still sending out bills every month," said Karp. But the businesses are losing money, either from damaged electronics or lost clientele.
"The lack of a consistency and a reliable source of energy is very frustrating for businesses. Because without the power business stops," said Karp.
Earl's restaurant manager Mark Connell said that after an outage last week, his restaurant cleared from 12 tables to one within 10 minutes.
"Its ridiculous," he said. "I'm lucky I have a backup power supply to keep my computers running."
When the power goes out at Midnight Sun Coffee Roasters, owner Zola Doré can lose an entire batch of beans.
"If the power stops, our roaster stops, and there's $200 right there going right into the garbage. And in my mind, that's happened too many times this year," she said.
From ruined product alone, she has probably lost more than $1,000 this year, she estimates.
But the expenses are far-reaching, Doré said. A sudden loss of electricity can also damage her roasters.
"It's basically an oven, and when power immediately stops, (there are) belts and chains that stretch. Metal cools down improperly; it warps."
Clark said there's "no point" requesting compensation from the electrical companies for his damaged equipment, and he just wants the outages to stop.
"Somehow, there has to be some pressure on these guys," he said. "I'd like to see this fixed."
Comments (11)
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francias pillman on Jul 27, 2009 at 9:00 am
To the above. It never ends with the useless SPIN. Be accountable to us and stop lieing about what's knocking the power out. Its MINTO, period. I guess you don't have time to look at reality when all I see is an effort to continue to up our bills. And you people are very good at blaming anything except yourselfs. Man it up or get out of the territory.
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Arn Anderson on Jul 25, 2009 at 7:16 am
Doesnt matter what you say YEC, you still demand to collect money for your full month of half-a** service, maybe we should all pay in half-bills. Service suits the money.
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Flashing 12:00 on Jul 24, 2009 at 3:16 pm
YEC, AKA Janet.
Your finger pointing is sounding more and more like white noise.
Consumers don't give a rats ass who is at fault, we just want the service delivered that we pay for. Sounds like it is high time to roll the two companies into one ACCOUNTABLE publicly owned corporation. Cut some of the fat and give us what we are paying for.
KTHXBY
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Yukon Energy Corporation on Jul 23, 2009 at 3:14 am
One point that the reporter chose not to include in this article but which you should know is that in 2008, there were 8 outages in Whitehorse that were directly related to Yukon Energy equipment (1 was vandalim on one of our lines and the other 7 were equipment failures). That number was unacceptable to us as I'm sure it was to you. In 2009 there have been 3 outages in Whitehorse directly related to Yukon Energy equipment (1 of those 3 was caused by lightning). We have put a lot of time and effort into improving our equipment this year, and we continue to work through our 'to-do' list to further reduce outages. Note that there are two electrical companies in the Yukon and we can only address our own issues when it comes to reliability.
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anonymous on Jul 22, 2009 at 6:42 am
our womens in trades class from the college went on a tour of the yukon electric facilities at the dam last year.
she knew more about the infrastructure, equipment, and the way things work better than the employees who gave us the tour.
the people who run the show there obviously are not qualified. how pathetic is that?
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Arn Anderson on Jul 20, 2009 at 4:34 pm
Awwwww, poor business', they lose some money but will eventually make it up by raising thier prices on us.
All I have to say is go get some of that stimulus monies and reap the benefits. Ameros coming your way soon!
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Anonymous on Jul 20, 2009 at 10:57 am
Since we don't get a consistant source of electricity to our homes and businesses, why do we give them a consistant source of cash by paying our bills on time?
Just a thought..
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you conned electric on Jul 20, 2009 at 8:57 am
makes you wonder about the guys who inspected the equipment. do they actually do their job or just go fishing and later fill the forms with all passing grades. there is also a common joke around town that they keep a dead burnt squirrel and raven in their freezer that they take to sites of outages, just so they can throw the blame for their imcompetance elsewhere
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David Griffiths on Jul 20, 2009 at 5:05 am
Geez, I didn't think Mr Fentie was running YEC already!
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Don McKenzie on Jul 18, 2009 at 10:36 am
I live in a city of about 1,000,000 people and in the 2 1/2 years I have been here have experience 1, yep, ONE power outage. Maybe it's time to replace ATCO.
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Bobby Bitman on Jul 17, 2009 at 11:49 am
That is just a crock that these outages do not have surges that would absoltuely wreck equipment. We had several pieces of electronic equipment fried years ago during a surge. Yukon Electric does not want to accept responsibility, but there must be some way to protect customers from this. They should figure it out, and be honest about it.