Every Northwestel Inc. residential customer in northern Canada will receive temporary relief on their Internet usage this month and in April.
The move follows the approval of Northwestel’s recent resubmitted CRTC application.
“These measures are part of Northwestel’s COVID-19 response to facilitate increased telework across the North,” the company said.
“The specific Internet usage relief measures will differ by community and network access technology, in order to ensure adequate network capacity for all users in this critical time.”
Northwestel Retail Centres in Whitehorse and Yellowknife are closed until further notice.
“We are taking this necessary precaution to protect the health and safety of our employees, while ensuring our customers continue to receive the essential communications services they rely on,” the company said.
Northwestel’s Customer Care Centre can be reached during regular working hours via online chat or by phone. Representatives can assist customers
with technical support, provide and update account information, and accept bill payments.
Additional self-serve support options are available at support.nwtel.ca.
Those looking to pay bills should consult nwtel.ca/paymybill.
Bell Mobility support is available at bell.ca/mobility or by calling 1-800-667-0123 or *611 from your mobile device.
Meanwhile, ATCO Electric Yukon said Tuesday meters in all communities outside Whitehorse will not be read, and estimates will be used for the time being.
Those wishing to submit their own meter reading should follow the steps found at: https://www.atcoelectricyukon.com/en-ca/customer-billing-rates/ reading-your-own-meter.html