Whitehorse Daily Star

NWTel Internet users get break

Every Northwestel Inc. residential customer in northern Canada will receive temporary relief on their Internet usage this month and in April.

By Whitehorse Star on March 25, 2020

Every Northwestel Inc. residential customer in northern Canada will receive temporary relief on their Internet usage this month and in April.

The move follows the approval of Northwestel’s recent resubmitted CRTC application. 

“These measures are part of Northwestel’s COVID-19 response to facilitate increased telework across the North,” the company said. 

“The specific Internet usage relief measures will differ by community and network access technology, in order to ensure adequate network capacity for all users in this critical time.”

Northwestel Retail Centres in Whitehorse and Yellowknife are closed until further notice.

“We are taking this necessary precaution to protect the health and safety of our employees, while ensuring our customers continue to receive the essential communications services they rely on,” the company said.

Northwestel’s Customer Care Centre can be reached during regular working hours via online chat or by phone. Representatives can assist customers

with technical support, provide and update account information, and accept bill payments.

Additional self-serve support options are available at support.nwtel.ca.

Those looking to pay bills should consult nwtel.ca/paymybill.

Bell Mobility support is available at bell.ca/mobility or by calling 1-800-667-0123 or *611 from your mobile device.

Meanwhile, ATCO Electric Yukon said Tuesday meters in all communities outside Whitehorse will not be read, and estimates will be used for the time being.

Those wishing to submit their own meter reading should follow the steps found at: https://www.atcoelectricyukon.com/en-ca/customer-billing-rates/ reading-your-own-meter.html

Comments (5)

Up 31 Down 1

Groucho d'North on Mar 28, 2020 at 10:46 am

We are not "getting a break" Yukoners pay the highest price for bandwidth in the country. All NWTel is doing is reducing the amount of gravy they receive each month from consumers who use more bandwidth than their pricing bundle permits. Do they need all this gravy? Who knows? - NWTel has not issued an Annual Report since 2006, so what profits are they making on their services?

Up 33 Down 0

NWTEL me you are not serious on Mar 27, 2020 at 1:37 pm

Jack is right on the money on this one ( below ) . NWTEL tried to rake advantage of the situation for their own financial gain. Everyone take a look at Explorenet’s offering NOW. They operate on 4G , LTE and WiMAX system technology. One of these will likely work for you .

Up 17 Down 41

Thank you CRTC and Northwestel on Mar 26, 2020 at 10:18 am

Thank you CRTC and Northwestel. Yukoners appreciate this in these stressful times. One less thing to worry about esp. if working from home and using up lots of wifi.

Up 2 Down 14

Bingo on Mar 26, 2020 at 8:38 am

Hmm the day this is announced my internet download goes for a crap, can hardly download a 360p video off of youtube.

Up 82 Down 1

Jack on Mar 25, 2020 at 11:06 pm

The real story here is that NWTel, instead of doing the right thing, made their initial application to the CRTC dependent upon receiving subsidies in exchange for the relief on internet usage caps. CRTC rejected the initial application and requested resubmittal without pre-conditions. Outrageous!

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