Whitehorse Daily Star

Image title

Photo by Vince Fedorof

DETOUR TO OBLIVION? – Michel Tetrault, a francophoneYukoner, holds up a copy of the bylaw he says would end his limousine business if the City of Whitehorse adopts it in its current form. He's seen at Monday evening's city council meeting.

‘If you want to run my business, you can buy it'

Michel Tetrault knows his English isn't the best.

By Stephanie Waddell on March 2, 2010

Michel Tetrault knows his English isn't the best.

And in his thick French accent, he told council so on Monday evening, arguing it shouldn't prevent him from running his "Sir Froggy” limousine business as he's done in Whitehorse for nearly a decade.

Under a proposed section of draft bylaws regulating cab, limos and charter vehicles in the city though, he could not operate his business.

Late last month, council voted to put out for consultation two proposed bylaws which would replace the current Vehicle for Hire Bylaw passed in 2003.

Under the new proposal, one bylaw would apply to cabs and the other to charter vehicles and limousines.

The drafts of the two new bylaws propose a number of changes for the taxi and limo industry, among them language standards.

"I know I don't speak English well,” Tetrault told council, also making note of his difficulty reading and writing in his second language.

Section 12.1 of the proposed Limousine and Charter Vehicle for Hire bylaw states: "The designated officer shall not issue a Limousine and Charter Vehicle for Hire Permit, or renewal thereof, to any driver who: (1) is not 18 years of age or older; cannot speak read and write in the English language; does not possess and illustrate a working knowledge of the City of Whitehorse and surrounding area; does not possess and illustrate a working knowledge of this bylaw; and is unwilling or unable to maintain satisfactory service to the public during the currency of the Limousine and Charter Vehicle for Hire permit.”

Tetrault stopped himself on the language issue, stating he was getting angry.

Earlier in his presentation though, he brought forward several other issues with the draft bylaws.

Higher insurance requirements would take many cabs off the road, he argued, and other regulations – including the cleanliness of a vehicle, the appearance of drivers and the number of vehicles for hire on the road – should not be left up to the municipal government.

"If you want to run my business, you can buy it,” Tetrault told council members.

Part of the reason many cab owners run their own businesses is that they don't like taking orders, he added.

His comments had Coun. Doug Graham wondering whether Tetrault had any problems with any number of Vehicle for Hire licences being granted in the city.

"Not at all,” Tetrault replied, adding the more competition, the better.

Under the draft bylaws, the city would limit the number of vehicles for hire to 50, with up to 10 per owner.

Currently, there are approximately 80 drivers permits in use and 46 vehicles permitted to conduct taxi services in the city.

The city's concern, Tetrault argued, should be limited to the safety of cab and limo passengers.

"Safety first,” he said.

As the business owner, he continued, the quality of service should be left up to him. "Customers get the choice.”

Coun. Dave Stockdale said he understood the limo owner's point. He also told Tetrault the city ends up getting the complaints when there are dirty cabs or other problems.

"Do you think that's appropriate?” Stockdale asked.

He posed the question after Mayor Bev Buckway told him the time following such presentations is for council to ask questions of presenters rather than to express their opinions.

The time for the opinion and discussion among council members would come later when Coun. Ranj Pillai brought it forward as new and unfinished business under public health and safety committee issues.

Pillai pointed to the court case Tetrault mentioned in his presentation that will see the driver in court in June over a November 2008 violation when bylaw enforcement cited Tetrault for failing to renew a vehicle permit.

It was during a meeting on Sunday with local cab and limo drivers that Pillai had first heard of the case.

"I was upset because I had no details,” the councillor commented.

He argued that since he was elected last October, he's received at least an e-mail detailing each court matter the city is involved with except in this case.

Pillai noted if the issue is a matter of principle, there's a question of why the city didn't follow it up earlier. If it's not a matter of principle, he said, the city would likely end up spending more on legal fees than the fine is worth.

After listening to the many concerns of local cab and limo drivers, Pillai said, he doesn't feel the process has been balanced, and there must be an opportunity for those in the industry and the general public to speak on it.

"We need to do that,” he said, arguing the current bylaw could possibly "cripple” the industry.

Pillai argued he had voted against the resolution to move it forward last week, as it was essentially "rolling through first reading.”

Coun. Betty Irwin was quick to defend the resolution for public consultation on the draft. First reading of both bylaws is actually expected to come forward following the consultation.

Irwin said she appreciates Pillai has met with drivers and cab company owners on the matter; "however, this is simply a draft.”

Now, the city is entering a "due process” to work on the documents and is looking for input from all parties, she said.

The mayor agreed.

The city is now getting what it needs – people talking about it and pointing out the issues and problems that may come from the draft, Buckway said.

A draft, she noted, is not perfect – which is why it's going out to the public.

Buckway then encouraged all those in the industry and those with concerns to attend meetings where the bylaws are discussed and make their issues known.

Pillai also took issue with the possibility that two more licences have been granted into the midst of such a review.

"That shocks me,” he said.

Rob Fendrick, the city's director of administrative services, couldn't confirm whether any new licences had been granted. However, he said it is entirely possible, given that the new bylaw will remain in place until a new one is adopted.

In the meantime, he said, people have to earn a living, and new licences may be granted under the current bylaw.

Comments (16)

Up 0 Down 0

D G on Mar 10, 2010 at 8:28 am

Everyone should learn to speak the language of the majority. period end of story. keep your first langauge but make an effort to learn the one used by the majority of people in the operating area.

Up 0 Down 0

Kailey Irwin on Mar 10, 2010 at 5:36 am

Arn,

It has nothing to do with having a "special status".I have never heard of any special treatment for French Canadians. I may not speak French but I can still respect the fact that it is our country's second language. FYI we have a good sized French community in Whitehorse.

Also, given the large amounts of European tourists we get I think French can be very benefitial to a person in the limo/ cab business.

Up 0 Down 0

Arn Anderson on Mar 9, 2010 at 8:57 am

Boo Hoo, and the majority of western Canada is English and most business is conducted in English. See any French on those walmart rollback eyes reciepts? Nope, if Walmart doesnt recongize it I sure won't. Just another "gimme special status and more money cause Im special" attitude. Just offended.

Up 0 Down 0

Sarah on Mar 9, 2010 at 8:22 am

Francias I never agree with you, but on this issue I absolutely agree with you the cabs here are way to disgusting and filthy something needs to be done to them!!

Up 0 Down 0

francias pillman on Mar 8, 2010 at 10:17 am

No, I agree with the language issue. That's really unfair.

Up 0 Down 0

Kailey Irwin on Mar 7, 2010 at 11:39 pm

Ok francias, I must admit I usually don't even read your comments as I find them to always point the finger at those who disagree with you. But I have to say your AL GORE observations on this one are kind of funny.

I do agree that maintenance on some of the cabs in this town does need better care and the cleanliness issue is a big issue as many of our cabs are disgusting. I think the real issue with this story though is that they are discriminating against a man who speaks one of our nations languages rather than the other. I think that it is a very bias judgement and must say that Mr.Froggy's limo is usually very well kempt and better priced than the cabs in this town.

Up 0 Down 0

Nick Stoneburgh on Mar 7, 2010 at 12:29 pm

Ive used cabs a few times over the years in Whitehorse and other than one or two I was charged fairly, treated with coutesy and the driver knew where to take me in the most direct route. Not like Edmonton where they all seem to have grown a new appendage to their ear. CELL PHONE

Up 0 Down 0

Colin on Mar 5, 2010 at 8:27 am

The cabbies and limo drivers all need to get used to the proposed new bylaw changes. We need to look at public safety and presentation for our town...and it sure doesn't help for someone getting off an airplane into Whitehorse, stepping into a cab and the driver doesn't know english very well and the cab is a disgusting mess. That's not a great first impression for tourists coming into out city. The cell phone thing is a must and I cite the example not too long ago about the child almost being hit by a driver in the Quanlin mall parking lot while she was on her cell phone. I seem to think Mr. anonymous is getting Bylaw and the RCMP mixed up there...drugs and alcohol is something police look after, not those bylaw guys. I would also like to point out that yes...as Mr. anonymous and Mr. Tetrault both said...it is the customers decision...but it seems they are being made to choose from a lack of quality of service however. A positive change for their clients is always a good thing, and those that cannot adapt to change, perhaps it's time to get out while you can. It should be a priority that to work one must be able to read and write English and it always helps to have French as a second language. I say it's been due for a very long time to update the bylaws for cabs and limo drivers! Good job Whitehorse...and for the few councillor(s) who voted against the draft...not the bylaws, but the Draft...I would like to hear a very good argument why you would vote against the draft. We need better service and safety for our people in this town and the draft is a working document as Betty Irwin pointed out. Let's WORK to ensure we are bettering the industry to all who use the industry...not just to those who work for the industry and would rather not have the broken wheels fixed. Let's do this properly for everyone!

Up 0 Down 0

francias pillman on Mar 4, 2010 at 7:19 pm

I am being reasonable. If you can't afford a simple oil change, get off the road. I'm tired of breathing thick black smoke from some cabs. Last month I took a Yellow Cab to the airport. The cab sounded like it was going to explode, seriously, it was that loud. But I guess you fully support these guys who don't give a dam about their image. Gee I thought everyone in Whitehorse was a David Suzuki clone and is SOOOO concerned about carbon credits. How dare you question me and my AL GORE observations.

Up 0 Down 0

Kailey Irwin on Mar 4, 2010 at 6:44 am

Last time I checked we were a bilingual country and French is our second language. I think that French or English is acceptable. If you can't read, write or speak eiter of these languages then you should consider learning and taking courses if you wish to work.

Up 0 Down 0

bob vibert on Mar 3, 2010 at 11:21 pm

If you want to get a TRUE picture of the

Whitehorse cabs (and Limos) these days, just check the Cartoon in Wyatts' World in Wednesday Yukon News. A Wonderful representation. That picture tells it all. It is worth at least 1000 words.

Up 0 Down 0

anonymous 2 on Mar 3, 2010 at 12:44 pm

Dear anonymous. Please rember this nation is comrised of imigrants from day one. We all need to support new Canadians

Up 0 Down 0

anonymous on Mar 3, 2010 at 12:39 pm

What does an oil change have to do with anything? Francias should quit shouting and be a little more reaonable

Up 0 Down 0

Michelle Tolak on Mar 3, 2010 at 9:01 am

as a regular cab user, my only concerns are

1) Dirty smelly cabs

2) Cabbies that smoke in there cars

3) SOME, not all, drivers are very creepy and will actually start flirting with you out of the blue

4) High usage fees

I hope the city goes ahead with these needed bylaw changes

Up 0 Down 0

anonymous on Mar 2, 2010 at 11:37 am

Are they serious? I think it is discrimination.

So, it's alright to bring in workers for Tim Hortons who do not speak, read and write in the English language well enough to communicate with me when I have a question or concern with my coffee? Give me a break. They are nice people but they don't speak the english language well. What are you going to do about that if you are telling limo and cab drivers they have to speak, read and write in the English language?

Like Tetrault pointed out...it's the customer's decision. I would also like to say that I've been using yellow (quality cabs) as long as I have lived here and they have always been clean. I've never had a problem with the drivers either. Very nice people. I've never had to use a limo but I know Froggy :) and he is a very nice person.

Why don't you concentrate on the drug and alcohol use in this city which is beyond ridiculous instead of picking on business owners. Also, bylaw officers are a waste of time. They don't do anything when you phone...just make you feel as though you are bothering them when you call when you are being bothered by noise after 11:00 and throughout the night. That is a useless job that does not make a bit of difference for the better in Whitehorse.

Up 0 Down 0

francias pillman on Mar 2, 2010 at 9:16 am

Boo Hoo. Shape up or SHIP OUT. These cabbies really are showing their true colors. GET AN OIL CHANGE, CLEAN YOUR CABS, DO YOUR JOB. Stop wasting our time whining and complaining about bylaws that are needed. Don't like them? There's the door.

Add your comments or reply via Twitter @whitehorsestar

In order to encourage thoughtful and responsible discussion, website comments will not be visible until a moderator approves them. Please add comments judiciously and refrain from maligning any individual or institution. Read about our user comment and privacy policies.

Your name and email address are required before your comment is posted. Otherwise, your comment will not be posted.