Whitehorse Daily Star

Image title

Photo by Vince Fedoroff

A GRIM SPECTRE – If Air North is forced to cut back to one Vancouver flight a day this winter, says company president Joe Sparling, seen Tuesday, it would have to lay off another 50 per cent of its staff.

Flying, purchasing locally benefits all: Sparling

Air North president Joe Sparling is calling on Yukoners for support by choosing to fly with his airline when they travel south to Vancouver.

By Chuck Tobin on September 30, 2020

Air North president Joe Sparling is calling on Yukoners for support by choosing to fly with his airline when they travel south to Vancouver.

Additional support will help the company avoid further layoffs and cutbacks, Sparling notes in a memo he wrote to employees and stakeholders which was posted on Air North’s webpage last Friday.

Sparling says buying local, flying local, means supporting the local economy, which benefits everybody by keeping the money in the territory, and not having it go south.

While the Air North president simply describes his competition on the Vancouver route as a mainline carrier, Air Canada is the only mainline carrier with Whitehorse-Vancouver flights.

Flying with the other mainline carrier puts Yukon jobs at risk and represents a leak in the local economy at a time when the territory can least afford it, Sparling writes in his memo.

He notes that in August 2019, Air North employed 375 full-time equivalents.

Last month, the company employed 228, or 147 fewer, he writes. The COVID-19 pandemic has had an enormous impact on the company.

At the end of August last year, Air North had $5.5 million in profits for the year to that point.

This year, to the end of August, it was down $11 million, but did receive $5.5 million in federal COVID-19 relief that went mostly to payroll.

The company currently flies 18 flights a week, with 13 going to Vancouver and five servicing the regional communities of Dawson City, Old Crow and Inuvik. The company has dropped its regular scheduled flights to Mayo, and Edmonton and Calgary.

If the company wants to maintain its current schedule and avoid further cutbacks, it will need to increase its market share of southbound passengers from 65 per cent to over 75 per cent, Sparling told the Star Tuesday.

Sparling explained in his memo there were four flights per day in August: two by Air North and two by the competition. But all those passengers could have been accommodated on two flights, he points out.

He also notes the September southbound traffic has fallen 10 per cent from August and is expected to drop another 10 per in October, but there are still three flights per day, including Air North’s two.

“If the market is only able to support two daily flights this winter, there will be more than 100 Yukon jobs on the line if we are forced to split the traffic,” Sparling writes.

“This is a critical time for us, and while we can still operate sustainably with half of our current flights and less than half of our current employees, this would be a worst-case scenario and one which is completely avoidable if we can encourage just a few more passengers to purchase their travel locally every day,” says the memo.

“The Yukon market is currently producing and will likely continue to produce sufficient traffic for us to operate sustainably, without major layoffs, without major airfare increases and without subsidy. To do this, we need to increase our share of the traffic with the help and support of our employees, our customers, our shareholders, and all of our other key stakeholders.

“We know Yukoners increasingly understand and support the concept ‘buy local’ and we believe it should resonate well with those visiting or doing business in the Yukon.”

The company president notes without the wage subsidy, Air North’s August employment numbers would have had to be 196, or 32 fewer than where they are right now and half of where they were a year ago.

... “In the absence of continued subsidy, that is where we will need to be if we can maintain our current flying schedule – and that is a big if,” Sparling writes.

He told the Star he wrote the memo to be upfront with employees and lay the circumstances on the line, to explain the importance of Yukoners flying with Air North at this critical time.

It was also to encourage company employees and others to talk to their friends and neighbours about supporting Air North when they travel, about the importance of buying local.

Buying local, and not just airline tickets, said Sparling, benefits everybody.

If they have to cut back to one Vancouver flight a day this winter, they would need to lay off another 50 per cent of their staff, he said.

“If we cut our flights in half, we have to cut our staff in half.”

Air North, he writes in the memo, will ultimately survive, and is absolutely prepared to operate on a smaller scale, “but how much we have to shrink to survive will have a direct impact on our Yukon employees.”

Comments (33)

Up 0 Down 8

Do I have this right? on Oct 10, 2020 at 6:10 pm

Air North local jobs are more important than Air Canada local jobs?
AN has not been successful in trying to end competition and remove AC, so now it’s numerous pleas to the public to ‘buy local’.
AC also has local employees that are trying to live here (more than 6).

I find it intriguing that paying employees to count the other airline’s passengers is at the top of the priority list (maybe to try and gather stats for this article).
I have nothing against AN and fly with them when it’s the most convenient for me. After all, that’s what choice and competition are all about.
This is a rough time for everyone in the airline industry. AN has been somewhat protected because they are small and localized.

Somehow, we will get through this.

Up 7 Down 0

On behalf of my team on Oct 10, 2020 at 9:53 am

@Right... but you said it

Who says Yukon is a small fuel market? There is something like 250 million liters a year of fuel consumed in a population of roughly 40,000 people if you include the very close surrounding regions that are logically supplied through Yukon.

And in terms of logistics, there are two separate barge routes from Washington State to Alaska, multiple railroad yards equipped to handle product by rail from Alberta, over 250 long-haul trucks involved in supply movements from Edmonton, Fort Nelson, Prince George, Skagway, Haines, and Fairbanks as well as a plethora of shorter-haul equipment used to deliver small increments of fuel 1 load at a time throughout the region.

From refinery to long-haul transport to bulk plant to regional transport to the supply of custom storage and on-site solution to wholesale supply to the retail sale of drums, lubricants, bulk fuel, home heating fuel and finally to the gas stations there are probably over 75 companies involved in the Yukon fuel market ignoring the maintenance side and land leasing wherein a number of other companies participate.

The reality is that the Yukon spends a huge sum of money every year on fuel, and there are a number of different companies involved. A significant amount of the fuel supplied to Yukon is wholly supplied by companies headquartered outside of the territory with assets and employees based outside of the territory, driving down the local content of the fuel market as a whole.

Up 1 Down 9

right... but you said it on Oct 9, 2020 at 2:22 pm

You're selling fuel in a small market. You should stop. Just like Air Canada shouldn't be used. Or is it okay to compete sometimes?
Taxpayers already float the company. Native money is just redistributed taxes.

Up 11 Down 1

On behalf of my team on Oct 9, 2020 at 9:49 am

@?? And @Don’t you have a fuel company?

Just a little history here…

In 1992, Yukon Government/Yukon Citizens literally provided $3 Million USD in funding to bring in more competition in the fuel market by investing in shoreline tanks in Haines, Alaska to displace what was at the time regarded as being a monopoly (presumably existent since the 1970s).
https://yukonassembly.ca/sites/default/files/hansard/27-3-013.html

Since then, there has been more competition at the wholesale supply level, which has lead to the presence of more fuel companies (largely national corporations headquartered outside the Yukon). At the same time, anyone who takes the time to compare GasBuddy in Whitehorse versus the Southern markets will notice that our retail gas prices often bear no resemblance to the cost of fuel at Edmonton Rack, so in a sense despite the presence of lots of fuel company names in the market, the average household still pays a very high cost for fuel.

Energy represents one of the highest cost items for households, and similarly fuel represents almost 30% of Air North's cost, which is why Air North was compelled to create Chieftain Energy in 2014.

In the summer of 2017, Chieftain Energy ‘spread its wings’ by acquiring the assets/business of Environmental Refueling Systems (ERS), and Alberta-based corporation. Chieftain then took control of Air North’s fuel supply chain, including the Old Crow fuel haul, which is an integral part of the provision of essential services in Old Crow. This acquisition also got Chieftain into the cardlock, home heating, bulk fuel, and lubricants business as a relatively small player in the local market.

In the fall of 2019, Chieftain Energy entered an Agreement to operate the business assets of Parkland Fuel Corp/Bluewave Energy (a major national fuel company with presence across Canada). In doing so, Chieftain took over the Bluewave retail location and bulk plant at 29 Lorne Road in McCrae.

With the two above moves, Chieftain essentially acquired the business activities of two non-local companies (which is pretty rare in the North as its usually the other way around), re-shaping the local fuel market to include substantially more local content and indigenous investment.
Chieftain has numerous First Nation partnerships and has a strong social mandate to try and ultimately deliver broad benefit to numerous Yukon stakeholders: https://chieftainenergy.com/our-mission-and-core-values

But to the point about Chieftain somehow subsidizing or bank-rolling Air North, that is completely out of touch with reality as all of the Air North shareholders, employees, and other stakeholders know from Air North’s consolidated financial statements and regular communications. Chieftain is simply still a very young company and is by no means anywhere near being in a position to over-ride the harsh impacts Air North is facing due to the drastic reduction in air travel demand.

At the same time, concerned Air North stakeholders can of course make a big difference by working with Chieftain for residential and commercial fuel and lubricant needs, and the tough times Air North is facing are strengthening the strong ties between Air North and Chieftain and also increasing Air North's focus on all of its business segments such as cargo, charters, groundhandling, and of course catering/food.

Up 2 Down 12

?? on Oct 7, 2020 at 2:46 pm

Isn't the fuel market saturated? Why aren't you shutting your company down so that you allow the local fuel companies that have been long standing since the 70's to keep their revenue up?

Up 3 Down 12

Joe sparling hard work? on Oct 7, 2020 at 2:42 pm

Isn't he funded by tax dollars through native investment i.e. fed transfers?

Up 2 Down 12

Don't you have a fuel company? on Oct 7, 2020 at 2:40 pm

Just wondering why you don't float the airline with the revenue you're taking in from fuel. It's not that Air North and Chieftain don't have the money. It's that they don't want to lose revenue or spend earnings --- *apparently* - this is hearsay/heard through the grapevine.

Up 47 Down 5

Stella Martin on Oct 3, 2020 at 10:13 am

Air North...ALL THE WAY!!

Up 73 Down 7

Yukoner '71 on Oct 2, 2020 at 11:16 am

@ Max. Yukoners may not owe Joe Sparling loyalty, however when I think of all the hard work and probably unimaginable effort that has gone into growing his Yukon airline into the northern success story it is today, how can we not have tremendous respect for him and want to repay that effort? Especially considering he's been able to develop his private enterprise in such a government centric jurisdiction like Yukon. Put it simply, the guy is a Yukon hero who, because of his efforts and airline, has made our travel lives so much better in comparison to the super expensive old days going back to CPAir and even Pan Am who, yes, used to fly into Whitehorse back in the day. My comparatively uninspired 'vision' as a born Yukoner was to find a job and keep my head above water, look what Joe has accomplished!
I agree, competition is a good thing especially in the travel industry but I know who's going to get my airline business for life.

Up 41 Down 7

On behalf of my team on Oct 2, 2020 at 8:23 am

@TMYK the discussion around getting Air Canada to show some restraint is entirely centred around the fact that we are into the slow season during a pandemic when there will almost certainly be too many seats in the market. Air Canada is showing 2 flights a day starting October 25th including an Airbus 320 even though they operated 2 flights a day in August with the 2nd flight being a smaller CRJ and this produced very low load factors for them on average. Why would October/November warrant more capacity than August?

Flying around with too many empty seats is not useful competition as it drives up the price per seat since both carriers can’t cover their costs offering low fares with low loads.

When times are back to normal, the solution is that the big airlines should enter Interline Ticketing Agreements so that a consumer can buy a ticket from anywhere in Canada to anywhere in Canada and see all the options; currently the big airlines enjoy a huge advantage that defaults considerable corporate and government business to them regardless of price or service. If such a deal were established it would benefit consumers and allow Air North (and other regional/northern carriers) to participate more fully in the domestic travel network. This would by no means preclude the big airlines from continuing to serve Canada, but it would create an even playing field. You would likely see Air North able to sustain a little bit better and as a result you’d start to see big improvements like new airplanes, first class, loyalty benefits, etc... all of which would you’d think would be very well received by Yukon travellers. At the same time you likely would still the other airlines flying to Yukon but they would be more inclined to pick different flight times since they could sell connecting bookings off Air North’s times so you’d see less of multiple airlines offering flights at the same time which would further benefit consumers.

As it stands right now there is about 35% of the travel market that Air North effectively can’t sell to due to a lack of ticketing agreements, and this means even if Air North was giving the flights away for free about 35% of the market wouldn’t be able to book that product based on how travel is predominantly booked. This issue is coming to a head with the current dynamics being so difficult for everyone in the industry.

@June @Andrew it is pretty hard to say Air North doesn’t use local vendors. Every building they own is built locally; they serve local beer, coffee, and water on the planes plus have the local in-flight magazine, and they manage their own meal supply and fuel supply themselves with local employees. To the extent that there are a few examples of non-local vendors it likely relates to a well-studied reason. I would be shocked if there are too many other companies in Yukon with more local vendors (I can only think of maybe 5 companies that could be close). And this is ignoring employment which is obviously a massive area where Air North supports the local economy and really this article is all about keeping employees working for the most part.

Up 14 Down 39

Max Mack on Oct 1, 2020 at 5:32 pm

@Poor Max
You claim Joe is all about competition. But, his demand that we support Air North out of some sense of Yukon loyalty directly contradicts your claim.
Instead of ad hominem attacks, perhaps stick to the facts.

Up 7 Down 16

CJ on Oct 1, 2020 at 4:21 pm

@ JC
Sounds like sour grapes to me old bean!

Up 72 Down 10

Poor Max on Oct 1, 2020 at 4:16 pm

@ Max Mack
Joe is all for competition, try to keep up. He's undercut the competition for years on rates without a doubt. He endorses compassion travel rates for Yukoners. He doesn't over charge for baggage. He schedule is Yukoncentric getting us to the cities we need to get to when we need to get there.

He doesn't parachute in like WestJet for the gravy days of summer.
He doesn't cancel flights when there is a snowflake in the sky like Air Canada.
He employs almost 300 yukoners and has staff in Van, Calgary, Kelowna and Victoria. AC has 6 local staff. WestJet has 4 seasonal.

Max, again, you are out of your depth.

Up 17 Down 47

Denis on Oct 1, 2020 at 3:09 pm

For the 20 years, Air North is our choice. As we age, eye sight and patience deteriorates. Air North is most frustrating with their new fangled website. All we want to know is when the flights are and return from Vancouver, Calgary or Edmonton. The current website is frustrating. Recently out of frustration we simply flew AC after waiting from caller number 8 to get an answer locally. Complained to local booking employees but goes nowhere.

Up 29 Down 63

Max Mack on Oct 1, 2020 at 3:07 pm

I know this is going to be wildly unpopular with the Air North boosters and Yukon tribalism that seems to be so in vogue.
Sorry, Joe. We do not owe you our loyalty. Air Canada also creates local jobs.

Competition is good for the marketplace, and you - Joe - are in favour of capitalism, right? Or, are you?

Up 26 Down 40

TMYK on Oct 1, 2020 at 2:52 pm

I love Air North, but I'm glad other carriers still come. If there was no competition and Air North was guaranteed business then service levels would go down and prices would go up. On a side note it is disappointing to see Air North use so many FTWs.

Up 50 Down 0

Bandit on Oct 1, 2020 at 12:46 pm

I am not sure how Aeroplan rewards work as I use RBC rewards (Avion) but I have on many occasions contacted Avion Rewards and although Air North wasn't included in the program they provide you with a transaction # and you pay for the flight, submit your itinerary and receipt and within about 3 days they issue you a statement credit to your credit card. So I guess what I am saying is yes you can fly Air North on points.

Up 59 Down 17

lorne christensen on Oct 1, 2020 at 10:33 am

I have said many times that there is a case to be made for partial re-regulation in the airline industry especially in the north. That time is long past due! It is time the federal govt. forced Air Canada to pull out of the northern route and arrange a code share agreement with Air North. Also I would think the federal employees in the Yukon would have a moral obligation to favour their local airline and support their local economy in bypassing the Fed Govt travel system which I’m sure would default to Air Canada. It should be remembered, that the mailine airlines, previously Canadian Pacific and Canadian, considered this gateway route a high yield route. This means high fares based on the theory of “whatever the traffic will bear! “ It wasn’t until Air North introduced B737 service at a much more reasonable rates those rates continue to this day. Think about this folks and support your local economy let's keep so many Yukoners continue earning paychecks.

Up 23 Down 24

Yukoner on Oct 1, 2020 at 6:36 am

Now is the time to fly to Vancouver.. while the second wave is starting. Love Air North but now isn't the time.
Here for the down thumbs!

Up 49 Down 7

William Nelson on Oct 1, 2020 at 3:57 am

I for one have always supported Air North over any other local Airline and far more the driving out. I have also noticed while staying in Vancouver and attempting to fly out to places like Calgary, Alberta that prices and service per air mile are far higher there compared to Air North.

Up 51 Down 6

Shelley on Sep 30, 2020 at 10:23 pm

I love Air North...I miss the Yukon! The last 5 years I’ve flown 3-5 times a year from Edmonton to Whitehorse. ALWAYS with Air North! I can’t wait till I can come back to my Dream Home!! “The Yukon”

Up 63 Down 7

Melvina Miller on Sep 30, 2020 at 9:34 pm

COVID or no, I always have flown with Air North. It's the best airline,

Up 51 Down 5

What a mixed message on Sep 30, 2020 at 7:55 pm

"Buy local by flying to Vancouver"

Not to mention people shouldn't be travelling to B.C. considering the spike in cases.
I really do Love Air North and the service it provides. Just it's such a mixed message in respect to why the flights have decreased, namely Covid.

Increasing density in airplanes would exacerbate the problem. I think the gov bailed out Air Canada (with the Canadian Airlines buy out?) back in the day. I hope they give Air North some serious money to stay afloat. But having more people travel isn't going to help the economy. Nothing against Air North. Utmost respect for the company.

Up 70 Down 7

Juniper Jackson on Sep 30, 2020 at 6:58 pm

A plane, is a plane is a plane. What makes Air North the plane to fly on is the superior service, not to mention super good food. I buy from the Air North kitchens at Independent. Air North depends more on individual booking than government flights. We, as Yukoner's, owe it to ourselves to keep this service going. I am pretty sure the Air North flight attendants go above and beyond their job descriptions. They did for me and I thank them for that.

Up 58 Down 8

Dave on Sep 30, 2020 at 6:53 pm

I’ll never fly AC again. Air North will always get my service as they have over the last decade or so.

Up 35 Down 3

On behalf of my team on Sep 30, 2020 at 6:50 pm

@Respectfully, Dave - you are pretty bang on with your high level assessment. The majority of passengers traveling with Air Canada fall into the following categories:

1. Travel is paid for by Aeroplan points

2. Travel habits are geared towards collecting Aeroplan points/maintaining status.
- Often these are passengers where a Yukon corporation or Government/NGO is indirectly paying for the cost of the ticket and thus the passenger does not care about the price and controls are not in place to stipulate that they shop on a budget.
- We need more local support in this area, particularly if they are traveling for Government purposes.

3. Passenger lives in the South and is traveling from somewhere Air North directly flies but does not know about Air North, and searches on channels where Air North does not display (like Air Canada website or some online travel agencies that Air North is not aligned with).
- In the case that they are traveling to visit friends and family or do work or experience tourism product, we hope our local supporters can help to advocate so they are aware of our service and know what channels we sell on (website, local travel agencies, Expedia, Google Flights).

4. Passenger is connecting beyond where Air North flies or traveling on days Air North does not fly to said destination.
- Air North has launched Connector Fares of $100 one-way to try and make this sort of travel more economical with Air North, but these fares are only available through reservations.
- It would be entirely possible for these fares to be available online if Air North were to entice either or both of the main airlines in Canada to enter an Interline Ticketing Agreement; however, Air North has been seeking such agreements for over a decade with very little interest from the big airlines.

- https://en.wikipedia.org/wiki/Interlining

https://www.aircanada.com/ca/en/aco/home/book/routes-and-partners/star-alliance-and-other-airline-partners.html#/star-alliance-interline-partners

https://www.aircanada.com/ca/en/aco/home/book/routes-and-partners/star-alliance-and-other-airline-partners.html#/non-star-alliance-interline-partners

https://www.westjet.com/en-ca/about-us/airline-partners

Up 32 Down 42

Andrew on Sep 30, 2020 at 6:32 pm

I love Air North but they haven’t been the best supporters of other local business over the years, and now getting massive subsidies from ytg when the main shareholders have made millions of dollars over the years doesn’t seem right to me. Hopefully they can get things back on track without too much more help from tax payers!

Up 52 Down 7

Groucho d'North on Sep 30, 2020 at 5:40 pm

So is YG still booking staff flights on Air Canada or are they supporting the Yukon economy?

Up 34 Down 23

JC on Sep 30, 2020 at 5:07 pm

Not including Air North in this comment, because Air North has always been fair in their fares and great in their service, which is why I always fly with them, but for the rest, yes I believe in shopping local, but local better compete in their pricing with the outside market, because there are many senior citizens and low paid workers up here who can't afford much and have to depend on the outside market to stay afloat according to their budget. It seems the political leaders always stuff taxpayer money - which by the way came from many of the old tax payers over the years, to everybody but seniors. We still have to depend on the piddling inflation increase we get every year which doesn't cover the tax on an ice cream cone.
When the overpaid government workers, for instance get their huge greedy annual raises - thanks to the Marxist unions, all the prices go up all over town and seniors have to cut back on many things. So, if locals won't cooperate, we will just have to continue buying from outside sources. The locals can then just depend on the high over paid government workers. And just as a note, I wonder how many of them support local anyway. As for me, I worked all my life - never having to depend on social welfare and still can't afford a house. If Walmart sold houses, you can bet I'd buy from them, even if they were built in a certain country, I am not obliged to mention.

Up 30 Down 21

June on Sep 30, 2020 at 4:39 pm

Air North and it's associate companies: try supporting more local tradespeople instead of getting outside resources in.

Up 119 Down 12

My Opinion on Sep 30, 2020 at 3:39 pm

Now is the time to get behind and support all local businesses. Come on Folks.

Up 103 Down 4

Respectfully, Dave on Sep 30, 2020 at 3:34 pm

I’m assuming when it’s stated 65 percent of southbound travellers already fly with Air North, the other 35% fly AC as one leg of their ticket to elsewhere in Canada or are flying on Aeroplan points tickets. I know Air North is offering terrific fares for those connecting to other airlines in Vancouver, however it’s still much more efficient to book a multi leg ticket on only one airline and it’s going to be hard to get those passengers away from AC.
One way or the other Air North is a Yukon treasure, I along with every Yukon resident I know only flies with you whenever possible. I admit I still (Pre-Covid) flew AC on Aeroplan points tickets occasionally.
It is very sobering how the unforeseen consequences of Covid are completely staggering the local business community. If this drags on the world we emerge to will be very different than the one we knew when this started. I sincerely hope Air North is still there whenever a vaccine ends this nightmare.

Up 139 Down 11

Al on Sep 30, 2020 at 3:28 pm

Joe - Air North is always at the top of our flight list. Why would anyone want to travel any other way. Great service, cordial, friendly, good on prices, food and snacks are perfect. Well what can one say but good things.

Keep flying Joe, we need your airline as much as you need us !!
Thanks for doing such a great job !

Add your comments or reply via Twitter @whitehorsestar

In order to encourage thoughtful and responsible discussion, website comments will not be visible until a moderator approves them. Please add comments judiciously and refrain from maligning any individual or institution. Read about our user comment and privacy policies.

Your name and email address are required before your comment is posted. Otherwise, your comment will not be posted.