Whitehorse Daily Star

Difficulties see major hotel put up for sale

Continuing opposition to the Yukon Queen II tour boat and a disastrous season of washouts on the Taylor and Top of World highways last summer have prompted Westmark Hotels to put one of its local properties on the market.

By Justine Davidson on April 8, 2011

Continuing opposition to the Yukon Queen II tour boat and a disastrous season of washouts on the Taylor and Top of World highways last summer have prompted Westmark Hotels to put one of its local properties on the market.

The Holland America Line-owned company is selling the Klondike Inn, one of two hotels it owns in the capital city, located at the corner of Second and Fourth avenues.

Having come on the market in February, it is currently listed at $6.8 million, making it the most expensive piece of property currently listed in the territory.

"Things are a little uncertain with the Yukon Queen, so that plays into it,” Stephen Leonard, Westmark's vice-president, said Thursday of why his chain is selling the 99-room hotel.

He was referring to the cruise the company operates on the Yukon River between Eagle, Alaska and Dawson City, which is a major draw for tourists. Holland America representatives have said in the past that the company would have to "reconsider” its Yukon operations if it couldn't run the cruise.

"And the highway washing out last year really threw a wrench in our plans,” Leonard told the Star.

Last summer, a series of washouts and highway closures on the road between Fairbanks, Eagle, and Dawson meant Holland America had to charter planes to take their tour guests from Alaska to the Klondike, a trip they would usually make by bus. Other travellers simply cancelled their plans.

Leonard said the company lost "over a million dollars.”

"We helped pay for Joe Sparling's new 737, that's for sure,” he added, referring to the president of Air North.

As for the Yukon Queen II, it remains a hot-button issue.

For years, the Yukon Environmental Socio-economic Assessment Board (YESAB), the territory's environmental screening agency, has been trying to come up with a decision on whether the high-powered catamaran is unduly harmful to the river ecosystem, and if so, how to mitigate the damage.

"For several years, we've been trying to mitigate what the Dawson First Nations think we're doing to the river,” Leonard said. "That's been hundreds of thousands of dollars, and we have to ask ourselves, ‘Where is this going to stop?'”

"I think the Yukon Queen has been a challenge for (Holland America),” Dee Enright, the Tourism Industry Association of Yukon's vice-chair, said today

"And while we appreciate YESAB's need to assess these projects ... the process needs to be more efficient.”

The Tr'ondek Hwech'in in Dawson has been one of the Yukon Queen's most vigorous detractors. It claims the wake from the vessel is eroding the river bank, while the boat's jets suck up and kill juvenile salmon.

If that is the case, Holland America would need special permission to operate from the Department of Fisheries and Oceans, which regulates any activities causing the death of fish.

In 2009, the First Nation accused Holland America of stalling the YESAB review so it could keep operating the vessel without the OK from Fisheries and Oceans.

Holland America responded by saying that any delays were caused by YESAB's Dawson office, which was unable to come to a conclusion on the file and passed it up to the board's executive committee in early 2009.

The second factor, Holland America said, was the fact the company was not even sure it would run the vessel in 2009 because of extensive flood damage in Eagle.

Meanwhile, the tourism industry went so far as to say the loss of the Yukon Queen would be "catastrophic”.

According to TIAY, Holland America accounts for a quarter of the visitors to the Yukon, who go on to spend an estimated $12 million a year Yukon-wide.

The company employs the equivalent of 200 full-time employees, and pays almost $1 million a year in wages, Enright said.

"And they spend about $11.5 million in promoting the Yukon,” Enright said. "... If that were to stop, it would definitely have an impact.”

The potential sale of the Klondike Inn should not be seen as evidence Holland America is pulling out of the Yukon, Leonard said.

He noted the company is currently investing money in the Westmark Whitehorse, and said any money the company has ever made in the Yukon has gone directly to improving its properties here.

Already, tour sales for the coming summer are higher than last year's, Leonard said, and the Klondike Inn is booked until September, when a new owner could take possession.

Under Holland America, the Klondike Inn is open from mid-May to mid-September. It used to be open year-round, and once hosted one of the city's most popular night spots for young people.

Once the hotel is sold, Leonard said, Holland America would likely enter into negotiations with the new owner to continue housing its guests there through the summer months.

Comments (4)

Up 0 Down 0

YukonMax on Apr 17, 2011 at 12:56 am

Holland America may be a highly professional Company. However when doing business up here, they are forced to employ locals. Locals have been conditioned to a substandard customer services all over this territory ever since they were born. They haven't developed the sense of pride in their job and they know damn well that no one is lining up at the door to get their job either. Before we think of becoming a tourist destination, we must understand what the market is in other places.

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John Egan on Apr 14, 2011 at 11:57 am

If Whitehorse or the Yukon wants to attract tourism it needs a bold plan. This includes having a hotel that has good customer service, a menu that has affordable prices, and staff who are more than mildly interested in their clientele. For many that come thru the Yukon, it is but a refueling point to Alaska. And yes, folks will get on their high horse & rebuke my comments with acquisitions and testemonials. Can anyone blame Holland America for selling? Entering the Westmark is like walking back in history....a very dated history.

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jeff roe on Apr 11, 2011 at 9:13 am

The Klondike Inn could be profitable as a year round operation If the owners were the managers and operated it hands on. That is the biggest thing, Trappers could be re-opened to its former self as a Night Club,Arizona Charlies has so much potential in Whitehorse as a Keg Style Restaurant and the room rates could be very competitive in the Oct-Apr off season with many other properties. If someone were to come in and say add a Indoor Pool/Waterslide to the property it would make it a very attractive place to stay and flag it under the Travelodge or Quality Hotel brands.

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River Rat on Apr 10, 2011 at 9:40 am

Oh please cry me a river!

Holland America is one of the largest tour operators in the world! A small First Nation in Dawson is denting that multinational corporation is highly doubtful.

Eagle flooded and the Top of the world highway washing out all over the place maybe, but not some tepid protest about a boat that is destroying the river ecosytem including killing thousands of fish is denting Holland America.

The downturn in the world economy yes that would have an impact on the bottom line for Holland America.

I have to hand it to the Holland America spin doctors though, they are good and know how to play the locals.

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