Whitehorse Daily Star

Bylaw services concerns studied

City bylaw manager John Taylor says he's already working to address some of the concerns about his department coming out of the program evaluation underway.

By Whitehorse Star on June 23, 2005

City bylaw manager John Taylor says he's already working to address some of the concerns about his department coming out of the program evaluation underway.

In an interview Monday, Taylor said during two public focus groups on the evaluation, he heard of concerns that could be handled without changing the current level of service nor requiring more money from the city's budget.

Complaints of noisy dirt bikes speeding on a multi-use trail next to Hamilton Boulevard and the continuing conflict between motorized and non-motorized use of trails in the Takhini North neighbourhood have caused Taylor to try to raise the presence of bylaw officers in those areas when possible, he said.

Other issues coming out of the evaluation may be addressed in the city's 2006 budget.

'We're just collecting raw data right now,' Taylor explained.

In addition to the survey currently available on the city's website at www.city.whitehorse.yk.ca and two focus group sessions, officials have been asking stakeholders like the RCMP, local first nations, veterinarians and others what they think of the way the bylaw department is operated, Taylor said.

The web survey asks participants about their contact with bylaw personnel over the last five years, traffic concerns, what bylaw officers should pay more attention to, enforcement and other issues they might have.

After that input has been collected, staff will work on doing a comparison with other cities, and a report will likely come to council in the early fall prior to the 2006 budget.

That will give council time to consider any recommendations from the evaluation for next year's budget.

Rob Fendrick, the city's director of administrative services, said Wednesday that during the last review of the city's core services, council members identified parking enforcement and moving to enforcing traffic regulations on a complaint basis rather than on an action basis, as focuses for the coming years.

This evaluation is more department-specific, similar to the Handy bus evaluation done in 2002, he said. That saw 11 recommendations come forward, with all of them being acted on, Fendrick said.

He noted the city is also looking at doing a similar evaluation of its safety specialist before the end of the year.

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