Whitehorse Daily Star

Businessman recovers insurance premium

Philippe LeBlond appears to have gotten his wish.

By Whitehorse Star on July 27, 2005

Philippe LeBlond appears to have gotten his wish.

LeBlond, one of about 40 Yukoners stuck with an invalid insurance policy from Territories Insurance Solutions, told the Star last week that what he really wanted out of the situation was to get his money back.

And he has.

On Tuesday, LeBlond received a cheque in the mail for $1,407. It represents the entire amount of money he had handed Joanne Walker, Territories Insurance Solutions' owner and broker, for his vehicle and business insurance.

LeBlond said he didn't receive any notification from Walker that a refund would be coming.

'It just showed up,' he said.

There was a letter included with the cheque expressing 'sincerest apologies,' he added.

LeBlond said he won't be taking any further action on the issue until he also hears the result of an investigation into the affair.

He said if it's a 'sad story', where the whole situation may have been a mistake or a misunderstanding, he won't likely take Walker to court in a civil law suit to seek compensation for the business he lost because of his false insurance policy.

However, he said if the investigation concludes that she is at fault and there was negligence involved, he may consider suing.

LeBlond estimated his bicycle repair business lost approximately $1,000 as a result of the insurance complications, the time he had to take off work to get new insurance, and having to vacate his Fourth Avenue location in the interim.

It is unclear exactly how many people will be receiving cheques from the broker.

However, there is now a sign on Territories Insurance Solutions' door stating the office will be closed for the next month. Clients seeking a refund are asked to leave a message on Walker's answering machine.

Leaving word, though, might prove to be challenging for some Yukoners looking to get their money back. Every time the Star has called, the voice mailbox has been full and the option of leaving a message is not available.

The sign also appears to include Walker's cell phone number. Though there is space available to leave messages, the Star has been unable to reach Walker for comment.

'There are some people receiving refunds,' Fiona Charbonneau, the territory's superintendent of insurance, said Tuesday. But, she added that the government hasn't required Walker to return the money.

Despite some people receiving cheques, the investigation into the possible false policies is still continuing, she said, and there will still be a hearing.

Almost two weeks ago, the government advised all citizens holding policies from Territories Insurance Solutions to get in touch with the company named on their documents as soon as possible to ensure they actually held insurance.

Invalid policies were suspected to have been issued for automobiles, recreational vehicles and homes.

A complaint regarding a policy issued by Walker was first brought to Charbonneau's attention on June 25. Since that time, an investigator from Alberta has been brought to the Yukon to look into the situation.

It's estimated that the complaints filed against the company so far amount to almost $50,000 in policies that appear to have never been registered.

The RCMP are not involved in the investigation, though they're being kept up to date on the situation.

After an investigation by the government has concluded, a report will be filed with the RCMP that may warrant a separate criminal investigation into the matter, said an RCMP spokesperson.

A ruling on the situation is not expected to come from the government until Aug. 31.

Walker's licence has been suspended in the interim. The sign on her office door indicates she won't be taking clients or unlocking the doors until after the expected ruling date.

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