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Health Minister Pauline Frost

Ambitious overhaul of health system outlined

The Yukon’s Department of Health and Social Services is launching a system-wide overhaul to improve medical services and cut costs.

By Gabrielle Plonka on August 14, 2020

The Yukon’s Department of Health and Social Services is launching a system-wide overhaul to improve medical services and cut costs.

“Our responsibility, as a government, is to ensure that we use our resources to provide services that are effective and sustainable, that eliminate health inequalities and improve health outcomes for all Yukoners,” Health Minister Pauline Frost said Thursday.

Frost announced her department will accept all 76 recommendations laid out in an independent review of medical services released in May.

The 207-page Putting People First report highlighted systemic problems in the Yukon’s health system. 

It found that many Yukoners don’t have access to a primary care provider; and there are insufficient supports for seniors and people with disabilities and low incomes.

It concluded many First Nations people have experienced racism in the system; and many aspects of the system don’t communicate with each other.

The report’s 76 recommendations include:

• the creation of Wellness Yukon, a broad-sweeping organization delivering services and managing Yukon’s hospitals; 

• establishing polyclinics;

• increasing the use of virtual care; 

• doubling the medical travel subsidy;

• expanding vaccine programming; 

• enhancing First Nations programming; and

• providing fully-funded early childhood education.

Frost said some of these recommendations are already underway, while others will take longer to implement. 

Premier Sandy Silver announced the government is working on developing a universal, affordable early learning childcare program last month.

“Low-cost, high-quality universal early learning and childcare programs will help our children have the best start possible and remove the biggest barrier to working that parents struggle with,” Frost said.

The minister promised more details on the childcare program “soon.”

Frost provided information on several other recommendations already in the implementation stages.

The medical travel benefit for Yukoners going south will be doubled from $75 to $150 daily and applied to the first day of travel for medical care.

The vaccine program will also be expanded and will offer Shingrix, the shingles vaccine for Yukoners 65 and over.

There will also be the introduction of new cultural safety training and an aging in place plan.

The government is also implementing 1Health, an integrated virtual information system for health practitioners.

Frost said these recommendations will be implemented with a long-term lens.

“While we may not see immediate savings from many of these changes, providing these services helps bend the cost curve and prevent other system costs, and will improve overall health and social outcomes for Yukoners,” Frost said.

Some of the recommendations are more complicated to implement. Frost said the introduction of Wellness Yukon, for example, will be explored beyond the next year. 

Another major change down the road will be the establishment of polyclinics, which will replace the territory’s current system of private doctor’s offices.

Each polyclinic will provide both general and specialized services to approximately 8,000 Yukoners. 

Polyclinics will consist of six primary health care teams composed of a doctor or nurse, a medical assistant and administrative staff.

Polyclinics will be supported by integrated care support groups, including dietitians, pharmacists, respiratory therapists, social workers, home care providers, midwives and mental health supports.

The report envisions that doctors’ offices will transition from private businesses to joining Wellness Yukon under the polyclinic structure and an alternative pay model.

Stephen Samis, the deputy minister of Health, said the department has established a committee with the Yukon Medical Association to collaborate on the recommendations with working doctors.

The report also calls for the government to establish better systems of communication among service providers.

Frost said she recognizes that the system is not communicating well, and improvements are ongoing.

“As we look at our expanded scope of practice going out in the coming months, certainly we want to make sure that all the departments are working well together,” Frost said.

The minister said she is “fully committed” to implementing all the recommendations in the report.

“It will take a bit of time,” Frost said. 

“We have big systems to change, and it won’t be without its challenges, for sure.”

Comments (37)

Up 0 Down 1

My Opinion on Aug 21, 2020 at 1:35 pm

@EJ

“Almost non existent taxes”?
Maybe for you that is true. For me I am taxed to death. At all levels. So much so that if they come for more I will just have to quit and live like the others. No incentive to get ahead anymore.

Up 5 Down 1

My Opinion on Aug 20, 2020 at 12:43 am

Hey Ms Frost.

I want to have the same coverage and service that the First Nations have through the Federal Indian Health Services. Complete Dental. Glasses Rides free to and from the doctor or emergency ward. Room and board when travelling south on medical trips. Ride along support relatives to go with you all expenses paid. Front of the line when it comes to MRI’s or specialist services. Special meals at the hospital. Goes on and on. That is the care I want.

If that is discrimination then I want some.

Up 3 Down 0

EJ on Aug 20, 2020 at 12:02 am

@Salt
-I used a few points about healthcare here which southerners would find unbelievable in order to demonstrate the kind of perks we get. Do you expect me to write a 10,000 word thesis in the comment section of a local newspaper on the state of Healthcare? Maybe tone down your expectations for debate in such a limited medium. For what it's worth though, talk to almost anyone who has had care here and elsewhere in Canada, they will tell you the same.

-If low taxes are a good thing, how come the highest taxed countries in the world also have the best stats when it comes to lifespan, education, quality of life, etc? and why do the low to no tax countries, where the rich like to hide their money, exist mostly in the 2nd and 3rd world with horrible infrastructure, few social programs, high crime rates and rampant corruption?

-My reference to Ottawa implies Canadians. I meant Ottawa as representing the federal government, and the federal government represents Canadians. Sorry, I thought most people in the north understood the term in that same way.

-This shouldn't need saying, but you may need to hear it. Whitehorse will continue to turn into "Little Ottawa" so long as people like yourself oppose any raising of taxes. Taxes are how our local government would be able to wean itself off of the feeding tube from Ottawa (or we could get a lot of big mines operating and seriously jack up the royalty rate). So if you want to keep our almost non-existent taxes at their current rate, you need to accept that we will continue to receive welfare from the rest of Canada to pay for our lifestyle here.

Up 16 Down 1

Don on Aug 19, 2020 at 4:24 pm

@ Ninni

You're out of touch bro.
YG is obligated to pay for the airfare to medical services not offered by YG. A return ticket to Van is running about $350 right now.

They only pay the daily $75 after day 2 so as someone who goes down fairly regularly I get the $75 or maybe $150 if my appointments are scattered across 2 days. After that I'm only my own, Medical Travel does not cover me for any time I tack on to that trip for personal.
They pay the airfare at $350 and the daily at $75 totaling $425 regardless of how long I stay.

A 2 night trip costs me $250/night hotel and $100 car rental which is $600. Meals/parking ($40/day at VGH) on top of that. I am reimbursed (Hahahahaa) $75. If this is a money making scheme you're gonna lose more money than Donald Trump building a casino.

Math is hard.

Up 35 Down 7

Martin on Aug 19, 2020 at 8:27 am

Thanks Sandy, Frost and McPhee; you just made it easier for the opposition to take control of the mess you've created.

Up 11 Down 3

YukonMax on Aug 19, 2020 at 7:45 am

The "visiting doctors" in the communities drove me to seek mental health. Seriously. Until a clerk at the specialist clinic suggested I go to a walk in clinic in town. I did and it saved my life. I do drive the several hours to an appointment but my mind is clear and I don't have to deal with multiple doctors who insist on changing another doctor's prescription. My community health center is what it is. An emergency center equipped to trigger a medevac out of the communities. Which I do appreciate as I have been medevaced 3 times.
I am now in good hands, I have seen all specialists required to assess my conditions within the first year of being a patient at that clinic. Locally, in my community, "doctors" refused my request for several years.

Up 36 Down 4

Salt on Aug 18, 2020 at 8:14 pm

@EJ
-Saying we have the "best" healthcare, in the very limited terms you couched it in, makes your point, pointless.
-Ambulance rides are covered, wow, that probably explains why it is treated like a junkie taxi.
- Low taxes are a good thing, less stolen money for corrupt/incompetent gov.
-Ottawa, as you reference it, has no money. Canadians pay for the Yukon and probably not by choice. Ottawa sends the money here because it suits their purposes.
-If the best point that you can make about the education system is that the gov throws some money (there is a theme here) at graduates, then you have some homework to do.
-this shouldn't need saying, but you may need to hear it. Government is not the answer for everything. The transformation of Whitehorse into Little Ottawa is painful to watch.

Up 7 Down 34

Common cents on Aug 18, 2020 at 8:05 pm

Ha ha, so funny, the same crotchity old cons complaining about the government and whatever they are doing. Does not matter what the story is, you can almost predict the comments on this site and those same 50 that give them the thumbs up, with some voting twice or three times. Chicken little, the sky is falling, the sky is falling!! Give it a rest and go for a walk or something!!

Up 48 Down 7

Groucho d'North on Aug 18, 2020 at 2:54 pm

I have serious doubts the present gang of imported Ontarians have the knowledge or depth of business and medical treatment experience to make such profound changes to the Yukon's healthcare system. I suspect they would struggle to run a free-beer night without some level of controversy resulting. So how about this gets put back into the Cabinet document collection and bring it back out as a proposal to run on in the next election campaign? Something of this scope should not be done on a whim and Yukoners should have a say in how our health system will serve us. I say again the Liberal record to date does not inspire confidence for their planning abilities.

Up 29 Down 0

Ninni on Aug 17, 2020 at 11:26 pm

Reply to Anie
There are and I have heard of several, several taking advantage of this system. Yes, I do feel for those who do not abuse the system and are in dire need of medical treatment. Cousins in the south do know of northerners coming for medical and have assisted with them staying at their residence to help out, not even knowing them. Some people have family south and do take advantage of extra payments out to see a dr and shop. Never was this comment directed at those who are honest about their medical travel. Hearing of people abusing a system very much upsets one knowing they are dishonest and looking for “free”.

Up 33 Down 10

EJ on Aug 17, 2020 at 10:40 pm

@JC
The irony of your comment is enough to make one's head explode. Yes there is a vast amount of entitlement here, just look in the mirror. For example, you actually think our health care system is deplorable!? You have obviously never lived anywhere else in the country my friend. We have the BEST healthcare (in terms of what can be provided here and what is covered when you need to go elsewhere) in the country. Heck we even have all of our ambulance rides covered unlike every other province and territory. How about taxes... do you think we are overtaxed? We have NO sales tax and some of the lowest income taxes in the country. We can afford this because Ottawa pays for everything while Yukoners refuse to pay their own way with any kind of necessary taxes. Oh and the school system, what other province gives its kids $5,000 or so to go school for 4-5 years after graduating high school? Hint - the answer rhymes with hero. So please, pray tell, where is this utopia you are moving your family to? Must be some new secret province or territory...... I'd bet any money that you'll come crawling back to the Yukon after reality slaps you in the face elsewhere. Ironically enough, you will miss your entitlements that you love to complain about.

Up 37 Down 5

Guncache on Aug 17, 2020 at 5:14 pm

Here is an idea. Stop spending endless dollars on drug addicts that the ambulance picks up every day. Provide the Shingrix vaccine to seniors. That probably would amount to less money than one drug addict is responsible for with ambulance pick up and hospital care.

Up 16 Down 14

Politico on Aug 17, 2020 at 4:39 pm

For everyone raging against polyclinics remember for a lot of Yukoners with no doctor we already have one, it's called emergency!

Up 35 Down 8

Dave on Aug 17, 2020 at 3:12 pm

This is what happens when a government and politicians throw their hands up in the air and say we don’t know what to do.
Sandy Silver and Pauline Frost, instead of damaging the place beyond all repair get out of the way and let others do the job.

Up 21 Down 4

Josey Wales on Aug 17, 2020 at 12:36 pm

Hey JC...feedback here from moi, not negative to JC participator... but completely understanding.
I hear that from lots of people here in the last couple years, sad really.
Few even, of my long time friends have in fact..left.

Factor in mobs, "experts", political blowholes, elitists of many stripes, free ranging junkies and drunks, white collar crime (please do not suggest it's not here) and one understands further.
You do not wish to raise your family in such a decomposing sty, where the amplitude of compost ...seems well fed via "social engineers".

Which by happenstance is often but not always, the very same folks illustrated above.

Cool thing, just like the cartoonist @ the "other" you too can participate, shape our society narrative with your parody of the compost pit from afar.
As is your charter protected rights clearly illustrates...seemingly in a language few understand.
Who knew "doctors" and teachers unions ruled our society?

Whatever you and others on the fence decide, even if we disagree...I will share a picnic table in the park in a civil adult like manner...should anyone stay.

Up 53 Down 12

JC on Aug 17, 2020 at 9:17 am

I have lived here for 25 years. I raised my children here...I am not sure what is happening to this place...it used to be a great place to live...the government is out of control here...and it's sinking this once great territory. I have chosen to move my family out of the territory. The health care system is deplorable...the school system not much better...and these latest moves by YG are just making my choice even easier. The Yukon is filled with entitlement...and a lot is seen in YG and its staff. YG is top heavy..and suffocating us. I want to breathe..so we are leaving. I am sure this post will get a few YG worker responses...all negative...all laced with entitlement..

Up 46 Down 8

Anie on Aug 17, 2020 at 9:01 am

Ninni, I spent ten days in Vancouver after eye surgery, out patient, appointments every second day. I could not see to cross the street. I had to keep eyes-to-floor for the entire 10 days. It was frightening, lonely, and beyond unpleasant and all I wanted to do was come home. I was reimbursed $75/day. The hotel was double that, and I still had to eat and pay a transit pass. What kind of "holiday" do you think that was? How many Yukoners have gone without medical treatment because they are not so poor as to be eligible for welfare, but simply middle, average income folks? Your comment is ludicrous.

Up 41 Down 8

Salt on Aug 17, 2020 at 12:30 am

The cancer that is big government is metastasizing, disrupting and destroying our society one fake “consultation” and pre-determined ideological policy at a time.

Up 44 Down 4

vlad on Aug 16, 2020 at 5:17 pm

The proposal reminds me of the health care in the socialist republic I had escaped some 52 years ago.

Up 62 Down 1

Heather Berg on Aug 16, 2020 at 1:26 am

This is a horrible idea. I do not want to see a different Dr, all the time. Please leave this out of your plan.
I have seen my Dr. For years. They know me and know my problems without reading through years of medical history.
This will create more medical issues as the Dr's do not have time to actually get to know you and your problems.
I hope the Dr’s feel the same way.

Up 33 Down 21

Ninni on Aug 16, 2020 at 1:09 am

Wow!
Double the payment.........
Paid flight day 1, day 2 doctor, day 3 and 4 shopping and holiday excuse.....
Heard of and see that now with less paid travel heading south. Geeze can I get free trips south and north with a medical excuse on taxpayer money?
I need new clothes and a break too.

Some employees of health care need to be weeded out. See lots taking advantage of great paying system for doing little as possible work caring for people now, - heard and seen pizza/food deliveries coming, sleeping on the job, using government internet to shop amazon.
Hell, we all want these paid jobs!
Cleaning up in wrong areas I believe.
Beware Yukoners, our health care will be failing us with this system, our best doctors heading elsewhere, but trips out for holidays will be granted well. We await long times now for tests and specialists coming to our City, only to get longer...or diagnosed/misdiagnosed at/by “poly clinics”.
Ever thought of having another lab for tests - bloodwork, ECG and Xrays? “One” at hospital is not enough. Thoughts just didn't come together...

Up 53 Down 1

Natasha on Aug 16, 2020 at 12:33 am

So, we get rid of our regular doctors and go to a poly clinic. Do you seriously think the care is and will be the same as a family doctor with history? Today you see Ms N, next week or when you need a dr you see Mr X, Doing what they guess is right with no history of you. A gong show!
Do you want care like this, Frost? Some of these N and X drs have less experience and medical knowledge they should have. Oh let's do this, oooops, sorry should have tried something else, yes X shouldn't have done that......oh did you just about die with this error? Wake up this is a joke. Already happening with some here thinking they know everything but actually nothing! Young at heart, brain empty!

Up 42 Down 5

Cameron on Aug 15, 2020 at 8:18 pm

Yet another debacle - when is the election ??? We have allowed this government to spend, report, spend .....repeat when will this madness stop? Frost and her buddies have got to go ..... I would be axing our in treatment program that is costing millions and apparently has zero impact on people using. There is a “manager” in there that has been eating from the govy no accountability trough for quite awhile. The former group home manager there is at least 100,000 is savings there.

Up 52 Down 5

Donovan on Aug 15, 2020 at 4:41 pm

Yet another "bright idea" from the most useless of ministers. How much has she cost the tax payers so far? And still Sandy does nothing to stop the insanity coming from her departments.

Up 69 Down 2

Al on Aug 15, 2020 at 1:10 pm

Polyclinics should be for someone that does not have a family doctor. I do not want to be part of this "new" endeavour of lumping me or my family into mini ER's. What the hell is going on here? I cannot think of anyone in the general public that wrote a submission to this committee advocating such nonsense.

My family doctor knows my history and is in-tune with the care that is right for my conditions. The last thing I want is to be treated by a dozen different doctors who only look at a screen for information. Absolutely NOT. This is nothing more than warehousing individuals like cattle.

This also adds yet another layer of bureaucrats. Just what we need - more government employees. In your opinion the system is broken - guess what for the patient - at least this patient - IT IS NOT BROKEN! What is broken is the useless overhead to run our health care.

I do not like the idea of a two tier system "...doctors’ offices will transition from private businesses to joining Wellness Yukon under the polyclinic structure and an alternative pay model".

You need to get your head out of your but(t) and stop treating us like your private experiment.
I am absolutely astounded that this government bought into this bloody drivel!

Up 67 Down 5

Jake The Bosun on Aug 15, 2020 at 9:25 am

The creation of yet another organization run by civil servants, another cute euphemism for more people in between the patient and doctor, and the end of private doctors clinics?
Why don't I feel better?

Up 13 Down 30

Don't live in fear of change on Aug 15, 2020 at 6:52 am

Increasing the use of virtual care is definitely the way to go as anyone who has had to find accommodations in the big city will attest for both patients and attendees.
If we can keep conflicts of interest out of these poly clinics where the equivalent of the consultant wants to be the builder (favorite administration tactic of former government) the people will benefit.
What will this new system do for the Doctor patient relationship as some only want to talk to that particular Doctor?
I hope communications systems improve because after the new emergency center opened at the hospital we couldn't even get a fax through from my Dr's office to the hospital even though they had two fax machines there. (I think the Liberals have this fixed now).

Up 14 Down 11

Cathy on Aug 15, 2020 at 1:38 am

Yet the medical subsidy for people on social assistance has been cut to $40.00 a day.

Up 51 Down 4

Max Mack on Aug 14, 2020 at 10:20 pm

Frost: "While we may not see immediate savings from many of these changes . . ."
This boondoggle will cost Yukoners dearly. Expect the imposition of health care fees and possibly a territorial sales tax along with an increase in carbon taxes to pay for this largesse.

Up 49 Down 8

Juniper Jackson on Aug 14, 2020 at 9:08 pm

A polyclinic huh? Where i can go, get passed off on any Dr. that might be available, or, someone will triage me and decide I can talk to a nurse. uh huh. I go to a woman doctor for a reason. I so strongly object to a 'poly clinic' that there just aren't words for it. The handwriting is on the wall, for cutting down on the number of Doctors in the Yukon, and replacing them with cheaper costing nurses. Virtual health calls will also cut down on the need for doctors. I hope the Medical Association flatly refuses to comply with this crap.

New flash for this stupid, underhanded government. NO medical professional has to stay here, or in Canada at all. Every single one of them can be in the United States with better paying jobs than they have here. We are lucky to have some of the talented, caring, medical professionals that we have. (Some..OMG, are real jerks, but 99% of them are the folks you want to be there for a car accident, for a heart attack, for a stroke..) start messing with peoples income, no matter what job you have and you are asking for trouble. The Liberal party killed Terry Coventry by refusing the equipment he needed to live.. how many others are dead? How many will die? The Liberals have little respect for life.

There are 76 recommendations.. what about the one where all the career welfare, and everyone else that doesn't want to work, get to go on a guaranteed basic income? I understood that the Yukon was going to be the guinea pig for that program. The idea being that guaranteed basic income would go to everyone and replace welfare, disability, pensions. and that money would fund the basic income. Can someone confirm this? or print a correction? (thanks)

Doubling the medical travel rate is good; now give that same thing to every government employee/manager/director/ADM/DM that has to travel. I'm betting those travel costs will go way down and ZOOM meetings will go way up.

First Nations should build their own hospital and hire their own doctors, nurses, etc. That would eliminate most of the perceived racism in the medical field. Give them the care of their own people.

For a long time, Karla was taking the patient/doctor placement calls and doing an excellent job..I inherited a man doctor. I can't deal with that..past trauma as it were.. she kindly found me a female doctor, who soon left. I don't know why she isn't doing this anymore. I have had Dr. Maye's for some time, I love her to pieces, she is crazy smart, caring. Going to stick her in a pod? People need to look at this poly clinic for what it really is. Cost of Doctor's cutting and look at the price we are really going to pay.

Up 53 Down 8

Lost In the Yukon on Aug 14, 2020 at 7:04 pm

Some observations:
1. Comes a year before an election ... therefore little will happen
2. Will result in creation of a two-tier medical system
3. Doctors are not on board
4. Will create another layer of administration at great cost
5. Current government employees will lose their jobs
5. The increase in travel allowance is a distraction ... the shiny object to look at and not see what is really happen
6. Introduction of deductibles
7. Programs like Home Care and ADS will transfer out of YG control to the third body .... and Home Care will start costing

These and other consequences is why Silver doesn’t want the Legislature to reconvene ... he is systematically bankrupting the Yukon, destroying businesses and placing all of this the hands of a person who reportedly by some couldn’t handle their job when they were a personnel clerk in government

Up 53 Down 10

Frank on Aug 14, 2020 at 7:02 pm

Time to lay off some govy workers. If you're still at home your job should be eliminated. New world, new way of doing business. Lay off all over staff and give money to health. The time has come.

Up 53 Down 8

Shadow on Aug 14, 2020 at 6:00 pm

I want the privilege of seeing my own doctor. A person who knows me and my health history. I am not feeling well and I go to a polyclinic where nobody knows me and I am just a number....nope. I will gladly pay a fee to see my own private doctor.....this new program will breed a two tier health system. And really should the government be choosing our doctor for us....sounds like we are a herd of cattle to be cared for.

Up 58 Down 13

JC on Aug 14, 2020 at 5:13 pm

I see they didn't do anything about the Dental care for seniors. It's been the same for several years. Still no top up. Most seniors on fixed incomes who have paid taxes all their adult lives have to pay out of their own pockets. In the mean time, FN, refugees get all the free dental they need.

Up 59 Down 7

Honky Tonk Badonkadonk on Aug 14, 2020 at 4:05 pm

Pretty thin gruel for the unwashed masses, no?

Meanwhile, a YG worker traveling gets full air travel costs covered, full ground transport covered, full hotel costs covered (regardless of rate) AND $122.65 just for meals.

Up 51 Down 11

Wilf Carter on Aug 14, 2020 at 3:35 pm

Interesting piece. A lot in there. WE will just have to wait and see. My concern will doctors go for this type of system where government controls their working conditions and lives?
Will the doctors get paid a salary now instead of the present system?
I am concerned if we lost our strong doctors and replaced with weaker ones that won't have the same work ethic!!!

Up 53 Down 6

Groucho d'North on Aug 14, 2020 at 3:33 pm

I hope there will be adequate and appropriate oversight as the new system replaces the status quo so that things really do improve rather than decaying because somebody is afraid of calling foul on the managment team leading the charge.
The change in managment of the Centre of Hope is what comes to mind after reading this story.

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