Whitehorse Daily Star

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Annette King

Advocate ‘surprised’ by care policy gap

The territory’s Child and Youth Advocate Office (CYAO) has found there is a gap between some existing policies and on-the-ground action involving youth in care.

By Palak Mangat on April 26, 2019

The territory’s Child and Youth Advocate Office (CYAO) has found there is a gap between some existing policies and on-the-ground action involving youth in care.

The territorial government, meanwhile, is maintaining that most policies are being followed.

That’s according to Health and Social Services (HSS) Minister Pauline Frost. Speaking to reporters Thursday, she acknowledged that there had been a “small” group of government workers who did not follow rules.

“That’s not true, they are being followed,” Frost said when asked about the gap that advocate Annette King had referenced in her earlier remarks.

“We’ve seen a small part of the management historically, there were some challenges – and we’ve quickly put into action, and I think the transparency speaks for itself,” the minister added.

Allegations first came to light in 2018 thanks to a CBC North investigation into claims of wrongdoing in Yukon group homes. YG has embarked on a process that has seen it carry out multiple reviews – which Frost referenced when she spoke about transparency.

Those include an independent legal advisor involving a B.C. labour and employment lawyer reviewing six allegations, two of which were found to have merit as staff action went against law and department policy, along with government policy to not properly investigate an incident.

Another is the Public Interest Disclosure Commissioner (PIDC). Diane McLeod-McKay released her report last week and confirmed one wrongdoing for evicting a youth who was in the care of a director “without suitable alternate accommodation.”

This more recent one focuses more broadly on the experiences of 94 children and youth who lived in group care from April 2015 to March 2018, a three-year time period that looked at those in group homes and receiving homes.

King’s review comes with the acknowledgment that it is not impartial in that it focuses strictly on the youth, parents and staff’s stories within the system.

She referenced the legacy of colonialism felt in residential schools and the ’60s scoop as those that “harmfully impacted parenting capacity,” leading to possible outcomes like substance misuse, loss of identity and lack of meaningful relations.

In carrying out its work for the report, the office did interviews with youth and children, reviewed case file information, and reviewed policy and legislation. It also met with staff and managers at HSS, gathered data from the Education department and consulted other research.

King spoke to reporters shortly after seeing her report, titled Empty Spaces Caring Connections: The Experiences of Children and Youth in Yukon Group Care tabled in the legislature Thursday.

“We have Child and Family Services Act policies and Child Youth Advocate Act policies, where these are all the things that they’re entitled to,” King said.

“And we’re quite surprised of how many things that are actually in policy already that aren’t happening.”

One of the overwhelming themes found was culture identity; paired with relationships around loss and safety, involvement in their own case planning and leaving group care as they age out of care, King added children have that right to maintain their culture while in care.

“The legislation isn’t built to be as colonized as the past is,” she said.

“But the reality in the lived experiences of the kids is they’re still living in a very colonized system where their relationships with the people most important to them are severed for the sake of being safe.”

King’s report noted that out of the 94 children who lived in group care over those three years, more than 60 per cent already had files with the office and nearly 80 per cent identified as Indigenous, while 61 per cent were citizens or eligible to be citizens of a Yukon First Nation.

Herself from Old Crow and raised in that culture, Frost drew on her own experience of being away from her family in her young teens.

“We have a system that has created wrongdoing to our children for many many years, and we aim to correct that,” Frost said.

“And to correct something that is so fundamentally wrong, requires the input of a partnership of the First Nations.”

The minister continued there is a need to “create a venue or place of success for these young people” in group homes and better integrate culturally-based programming.

She pointed to the 22 Wann Rd. group home project. It will house youth who are transitioning out of care – but there is still yet no fixed date by which youth can begin moving into the site since it is undergoing renovations.

“What is primary behind all of this is that there’s elements of cultural practices and teachings that are not integrated into our system – this is systemic, it goes way back in time,” Frost said.

Pointing out that King’s report looked in part at experiences dating back to 2015, Frost noted she did not take on the role until heading into government in December 2016.

For King, it’s ultimately the impact on youth that may be most worth noting, along with the lack of knowledge or training for HSS staff working with youth.

“I’ve been in this position for four years now, and I found that right away they (employees) didn’t understand how to work with an advocate,” she said.

Streamlining the responsibility could go a long way in restoring some of that trust that youth have lost, King added.

“It’s an institution – if a child has 10 workers that aren’t even the decision makers, plus a case worker....

“These kids are wanting to make a connection to these staff and they keep changing so a lot of it is turnover,” she added – but there is also a lack of accountability there.

“There’s so many layers, and people and I think that the kids have told us that some of their closest connections are people that work with them right on the front line.”

For things like a case plan meeting to actually be held, if a youth does tell a staff member they need something and that staff takes it to their manager, “is a lot more complicated,” she added.

As for how she went about the process of doing her work, King said there was mixed reaction from the youth involved.

“We had to create a level of safety for that (dialogue to happen) which I’m not sure we fully reached, especially when it came to some of the staff or family members,” she said.

She noted that some youth feared to speak out because they did not “want to get the workers in trouble, because these are the people that care for them.”

On a somewhat related note, McLeod-McKay’s report last week also pointed to clear “difference of opinion” between YG and that role’s powers, as she was faced with “numerous legal challenges.”

That included YG lawyers insisting they be present during interviews with some HSS staff and YG outright denying access to some records requested by the commissioner.

The Yukon government will now have 90 days to respond to King’s report, which lays out 31 recommendations. That means YG has until late July to respond, after which it will be required to do progress reports twice a year.

See related story.

Comments (25)

Up 0 Down 0

Mike on May 15, 2019 at 9:11 am

Minister Frost blames the conservatives but she has refused to meet and discuss adverse drug reactions, along with Premier Sandy Silver. They have both gone out of their way to ignore failures that citizens are facing. There is no accountability for government and the citizens are held to the highest levels. Mistakes and accidents happen but when you spend your whole time in power hiding and ignoring from the failure, I feel it is criminal negligence. When you ignore the damage you are doing, it is criminal.
I see that the Star does do stories on policy failures. It brings to question why the Whitehorse Star, Yukon News, CBC and CKRW have no interest in bringing policy failures on adverse drug reactions in Canada. The fourth leading cause of death in Canada and estimated to injure a million Canadians a year. The fact that this injury is still dismissed and ignored makes me wonder just how many people have had their lives destroyed by pharmaceuticals and then dismissed, ignored and ridiculed while doctors reach for more drugs. I feel a bit bad for doctors because they follow policy but the Medical council has also gone out of their way to ignore this devastating injury, which does not help doctors dealing with patients like myself. I feel bad for the doctors but they have to own the way they dismiss this injury. A little research and it becomes quite obvious that it is a serious issue. When the medical council, pharmaceutical council and government ignore patient issues and policy failures it becomes clear that government is too inept to regulate healthcare.
The FDA warnings on Statins for cholesterol since 2012 to cause brain damage shows they are sleeping at the wheel. The most prescribed drug around and the damage is ignored. The previous Director of Insured Health put forward warning labels for Statins over three years ago and nothing. Doctors still have no clue and when you complain of exhaustion, cognitive decline, they just dismiss you.
Overcoming ego's and ignorance is a bit much to stomach when they are always trying to tell you how wonderful they are.
Ms.Frost, shame on you for handling this so poorly. Shame on you for ignoring a citizen that has been decimated by the healthcare system and asking for help. What would it have taken to sit down for an hour or so to discuss this injury? It shows just how little concern you have for your responsibilities as Minister of Health and the patients left scrambling for help after. You stick with blaming someone else for your failures. You were elected, supposedly, to be a better solution to the issues we face and you handle it like a child. Blaming someone else for failures. Once you know of a problem it is up to you to address. Quit playing games and blaming the previous government. You have many failures in your short period of leadership and should not be throwing rocks in a glass house. Mr.Silver, you are accountable as well for ignoring citizens concerns. This government is a disaster for the Yukon and Canada in every way. I wasn't looking for anything more than dialogue and you couldn't be bothered. If you are not up to the task, step aside for someone who is...
Larry Bagnell has done the same and won't even reply to discuss. When I call his office to meet, I never get any reply. That is the Liberal approach. Blame everyone else and ignore the issues.

Up 8 Down 15

Citizen Kane on May 1, 2019 at 9:29 am

It's difficult to realize the mess left behind by the 'Yukon Party' and delving back into the Fenty regime where they promoted unqualified people as long as they had the right colored tie on. Cronyism always leaves garbage behind and thankfully we are slowly eking out those blatant false promotions. Where didn't they leave a mess such as finance, HSS,education with new French high school, communities were virtually ignored, more or less anything they touched turned brown. That's a road we should avoid in future.

Up 14 Down 1

Cameron Jacobs on Apr 30, 2019 at 6:25 pm

Joe - The threshold for criminal charges is very high and there is no provision under the CFSA to charge when this law has been broken except when it comes to mandatory reporting. As for people anonymously commenting given how those who have identified themselve were treated and targetted - I would not identify myself if I worked there. There needs to be accountability and given the lack of that by YG and Minister Frost - this has been the only place where those responsible have been named which is a travesty of Justice. People are angry and they want what was promised - transparency and an ethical public service and this whole scandal from start to finish has demonstrated that none of that exists. People were harmed and people who have been named here are responsible. I am sure "Joe" you can understand the anger unless you are one of those being named.

Up 5 Down 23

Joe on Apr 29, 2019 at 9:01 pm

It's amazing that alias names allege and accuse people by their real names anonymously. I assume if any of the names put forth had done wrong they would have been charged.

Up 27 Down 2

Ed Josie on Apr 29, 2019 at 7:36 am

Thank you amazing youth who had the courage to speak with Advocate King and share your challenges. Thank you also to the staff who have been advocating and point a light at our failures in child protection in spite of the cost to you..Martin Niemoller can be kept in mind: "First they came for the socialists, and I did not speak out—because I was not a socialist.Then they came for the trade unionists, and I did not speak out— because I was not a trade unionist. Then they came for the Jews, and I did not speak out—because I was not a Jew. Then they came for me—and there was no one left to speak for me". We value your courage and integrity even though it has been very difficult and change is slow. It is sad to see weak people not hold us up at this difficult time. Thank you Ms. King for your enlightening report help us to do better for our community.

Up 21 Down 2

No more gobbledygook - real concrete answers on Apr 29, 2019 at 3:47 am

Minister Frost professes - "That is not true" policies and procedures are being followed it was just a small group of rogue staff and managers that we have since dealt with. She has also said that they have made sweeping changes yet cited agreements that have been in existence since the Act came into force, an incident reporting system that was implemented is related to staff incidents and near misses where staff could have been injured on the job - nothing to do with the incidents that were not properly investigated. Of note the group homes were "resistant" to its implementation of this incident reporting system citing it would be "too much work".

Minister Frost in a concrete and succinct manner provide us with the specific changes and actions that you and the DM have taken in DIRECT relation to the reports that have found wrongdoing and harm to children in care.

HR - was anyone disciplined or terminated as a result of any of these findings ? The managers involved in lying, not properly investigating incidents, responsible for making decisions about the care and custody of these children - what actions were taken? How many people left FCS as a direct result of these incidents and for what reasons?
Quality Assurance - How do you know policy and procedures are being followed what actions have you taken to ensure this. The managers and Director are the same that are overseeing these programs so what CONCRETE actions/changes have you taken to ensure these people are following policy and procedures.

Enough of the gobbledygook - Minister Frost you have not provided a succinct answer to any of this. I have no faith that anything has changed or will change because the foundation and leadership you are relying on has demonstrated it is severely flawed.

Up 6 Down 21

Edie rue on Apr 28, 2019 at 8:10 pm

This is a poor state of affairs on the comment board. I’ve clearly proven my point that most of your arguments are sad and pathetic when people’s responses to me include asking how the koolaide or lemonade tastes.
The current FCS management are excellent, especially since they have to absorb the trash left behind by those managers who most of you have placed on a pedestal and made hero’s.

Group care is far from ideal, and no social worker sleeps well at night following that choice. The advocate report makes it look horrible, and in 10 years the advocate will make it look horrible again, and again. That’s what an advocate does, because the offensive is the basis for their existence. While Whitehorse waited for this report, everyone knew there wasn’t a hope in hell it was going to be positive. Group care, whether it exists in the Yukon or any other province, is not ok for children, making it a easy target for advocates and cowards (like myself) in here.

Instead of asking me how the koolaide taste, how about sensible conversation about how to make improvements.

Up 22 Down 0

Alternate Reality on Apr 28, 2019 at 6:21 pm

Some of these comments are hilarious because it is like there is an alternate reality. The Director is excellent ? The same Director who broke the law, impeded PIDWA investigation under the guise of confidentiality, discharged kids out of homes with no place to go, knew that incidents in the group homes were occurring and did nothing and called the kids liars. The excellent FS Manager who sat beside the DM in April and said "it would never happen", three reports finding it did happen. Like I said there is an alternate reality at work here.

Up 19 Down 16

Colby on Apr 28, 2019 at 11:01 am

I beg to differ with some of the comments here.
Cultural programming is continuously offered and many youth decline to participate as they have been traumatized through uneducated parenting.
The front line workers walk a fine line between policy handed down to Implement and the needs of the the youth.
Most workers care deeply about their clients and continue to support them privately after they leave care.
Its not black and white as the politicians have you believe.

Up 12 Down 32

Jesse on Apr 28, 2019 at 10:16 am


The advocate report resembles a child’s book. It’s full of pretty pictures of rocks and other visual crap. I wish I had the last 3 hrs of my life back trying to get through it. That could have been 20 pages of getting to the point.

Up 41 Down 0

Bob on Apr 27, 2019 at 6:39 pm

As a staff at one of the group homes I was hopeful that all of these reports and investigations would bring about change - change in management and an acknowledgment that these incidents did occur. That the trauma informed facade that was sold to the public was not true it was for show. What I have come to realize is despite findings and proof you can still maintain a high paying job just in a differnt area.
When the titanic was sinking the captain went down with the ship. Our captain, he got on a life raft and rowed over to mental wellness ! Thanks for your integrity and accountability. Save yourself.

Up 25 Down 1

F.Kafka on Apr 27, 2019 at 4:50 pm

Start with what is right rather than what is acceptable - Kafka

Up 29 Down 1

Elizabeth Gorse on Apr 27, 2019 at 4:26 pm

Just to be clear both report by the PIDWA and the Child Advocate point out the current Director failed to investigate a critical incident? Current Director is Geraldine MacDonald? Sill employed in said position today? Curious technique for change. Trump would approve.

Up 25 Down 1

Yvonne Belanger on Apr 27, 2019 at 4:15 pm

@ Edie rue how is that Kool aid tasting???

Up 23 Down 1

Jenny B on Apr 27, 2019 at 3:52 pm

@Edi rue you should actually read all the reports and inform yourself of what is actually on the table here. Check out the advocates site for her full report. It will open your eyes a wee bit I presume.

Up 25 Down 1

Bren D on Apr 27, 2019 at 3:46 pm

Edie rue I have some lovely swamp land to sell you.

Up 23 Down 1

Marci Westrom on Apr 27, 2019 at 3:39 pm

Eddie Rue surely you jest - this is a joke right? You must not work at family services!

Up 25 Down 2

Ginette Stamant on Apr 27, 2019 at 3:30 pm

Eddie Rue, I can tell you from where I stand it is not great having those people in leadership roles. You may enjoy the colonial method you work with but this is not recommended by any Social Work program. I would love to see a display of leadership by either of our two so called leaders by way of an apology or a public appearance addressing what has happened (3 reports now reporting serious issues on this leadership teams time) which we have not seen since Leanne was at a press conference saying the allegations, now proven true, never happened.

Up 69 Down 2

Jen on Apr 27, 2019 at 10:20 am

The management Minister Frost refers to that there were some "historical challenges" with they have been dealt with alright - the FS Manager was promoted from an acting Manager to a permanent manager after publicly denying that any of this occurred. The TSS/Wann road manager has "left" to go to the mental wellness initiative as one of their clinical managers and has yet to answer a question and now is tucked away in a whole other area. So to say they have dealt with these people, yes they have they promoted them, they hid them and gave them another job so they would not have to answer questions or be held accountable.
Minister Frost - what transparency are you talking about? You, your DM, Director and two Managers have been anything but transparent. Now when it's all said and done - you have three reports that tell you policies and procedures were not followed, are not followed and wrong doing has occurred your response is "That is not true". Someone once asked how do these people sleep at night - I am sure quiet comfortably as none of this affected them and they never once had to answer for any of it. Minister Frost heads up this cover up and her responses as of late are absolute proof of that.

Up 64 Down 1

Ninni on Apr 26, 2019 at 10:21 pm

If denial is the best she can come forward with for herself, knowing full well what has happened, it is the TRUTH! Staff do what they think they can do and may get away with it, no values or care for these they look after, know they are protected, may get a slap on the hand or told “just don't let it happen again, be careful next time!”
Someone should also check into the other two departments, HOME CARE and CARE FACILITIES and see the gong shows going on there. Would we be surprised? Hell NO! Staff there again get big $$, no accountability from the ‘top down’, little about care for disabled or seniors or their quality of life. Heard many stories being voiced around town, shocking!!!! There is a real need for a house cleaning here, but “anyone” can get these jobs!!!!! Only gets worse.......

Up 6 Down 65

Edie rue on Apr 26, 2019 at 8:06 pm

Child welfare is nothing more than the state’s consciousness at the time, shifting back and forth with the collective awareness of what is deemed as acceptable. Occasionally, child welfare policy change will precede this collective awareness, finding itself waiting for the collective to catch up. And when it does, the road is bumpy and full of opposition. That road is also filled with political opportunists.

What is also happening is Yukon child welfare has rid itself of conservative management who did not apply the policies and replaced it with excellent managers like leeann and an excellent director like Geri. Please check the facts before you throw around names in here, as that only makes your argument inaccurate and very sad looking.

Up 64 Down 1

I know on Apr 26, 2019 at 6:58 pm

Wanna know where Mike Healy is now....mental wellness! Great!
The current director, MacDonald was not around when this all occurred and seems to really want to clean things up, BUT, ya need to get rid of your dead weight managers......

Up 65 Down 1

Ivy Piper on Apr 26, 2019 at 5:09 pm

Minister Frost - You point to 22 Wann road as a place of success, the manager who is running it is one of your wrongdoers that you hid and has yet to answer a question.

Up 64 Down 0

Joan on Apr 26, 2019 at 5:06 pm

Another report - same results, same response. Time for a major change in leadership there is no accountability and no meaningful change from people (Minister Frost, DM Samis) who could make a real difference and protect our children. I have never been more disgusted and concerned about the future......

Up 67 Down 4

John B on Apr 26, 2019 at 5:02 pm

At what point does Minister Frost stop the denials, stop the cover up and stop the protection of people responsible for wrong doing? This is so clearly obvious to everyone, just read any of the comments related to this. This happened, the Manager of TSS/Wann road and Director are responsible, have yet to be held accountable, yet to speak about their role and still Minister Frost you have done nothing about it.
We have three reports one of which (Constanzo) could not be released due to confidentiality and the other you spent millions of public dollars impeding it and despite this they all found the same thing and still you protect the wrong doers. The Director and Manager of Wann road NOT the vulnerable youth they were suppose to be caring for and are legislatively required to protect.

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