Whitehorse Daily Star

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Kirsten MacDonald

Medevac system’s failures ‘concerning’: NDP critic

The Yukon government will review its policies and procedures for transporting patients at community health centres to Whitehorse General Hospital, as recently recommended by the territory’s coroner.

By Rhiannon Russell on September 12, 2014

The Yukon government will review its policies and procedures for transporting patients at community health centres to Whitehorse General Hospital, as recently recommended by the territory’s coroner.

The recommendation, as well as seven others, was put forward by the Yukon Coroners Service following an inquiry into the death of Cynthia Blackjack.

The 31-year-old woman was medevaced from Carmacks to Whitehorse last November.

“Certainly, we accept all of her recommendations,” Pat Living, a spokeswoman for the Department of Health and Social Services, told the Star this morning.

“We will be looking at our clinical practice guidelines to make sure our medevacs are timely and appropriate.”

Blackjack died of multi-organ failure as a result of hyperacute liver failure at the Erik Nielsen Whitehorse International Airport.

The coroner’s report also found she had 10 abscessed teeth and severe dental decay.

The pathologist speculated that regular usage of ibuprofen and acetaminophen for dental pain, combined with chronic alcohol consumption, might have been the reason for Blackjack’s liver failure.

On the two days prior to her death, she called the Carmacks Health Centre, complaining of tooth pain.

She went in to the centre on Nov. 6, and staff noted she had dental decay and slight swelling on the left side of her face.

They tentatively diagnosed her with alcohol-induced gastritis, and gave her medication for nausea and morphine for pain.

Staff tried to find her a ride to Whitehorse, but were unsuccessful.

The centre discharged her at 11:05 a.m., telling her to return if she couldn’t find a ride to Whitehorse by 4:30 p.m.

The following day, a family member called the health centre to say that Blackjack was disoriented and yelling out in pain. She was transported to the centre, where they drew blood for tests that had to be done in Whitehorse.

The results of these tests were only reported after her death.

At 11:15 that morning, staff decided to medevac Blackjack to Whitehorse. The medevac team – two paramedics and a physician – arrived in Carmacks at 1:35 p.m.

A blood transfusion was delayed because the wrong type of IV tubing had been brought to Carmacks.

The medevac team determined that Blackjack should be intubated for travel.

That was delayed because there was a lack of pressure oxygen to attach to the health centre’s ventilator.

The first ventilator tubing circuit also failed.

There was no working suction apparatus at the centre, so a manual device had to be used instead to intubate.

Blackjack and the team left Carmacks at 5:11 p.m., six hours after the decision was made to medevac her out of the community.

The paramedics and physician weren’t able to use the mechanical ventilator on board because of several pressure alarms, so Blackjack was ventilated using a hand-held device.

About 10 minutes before landing in Whitehorse, Blackjack’s heart began to slow. At 5:40 p.m., her vital signs were lost and the team started CPR.

The report says that the noise of the aircraft inhibited their ability to confirm proper ventilation.

Blackjack was pronounced dead at 5:59 p.m.

Chief coroner Kirsten Macdonald notes several “significant factors” in the case.

They included the fact that the wrong tubing for the blood transfusion was brought by the transport team, that airway suction equipment at the health centre wasn’t functioning, and that the medical team hesitated to intubate her, despite her reduced level of consciousness, signs of shock and slow respiratory rate.

She also states that the assessment and management of Blackjack by the health centre’s staff on the days leading up to the medevac on Nov. 7 was “reasonable given the presenting symptoms, medical and social history.”

Jan Stick, the NDP’s Health and Social Services critic, said today the recommendations should be taken seriously and properly addressed.

“These are easy fixes,” she said. “These aren’t onerous. These are common sense.

“I don’t know what the reasons were for those (equipment) failures but it impacted somebody’s life. She died. Whether the (failures and delays) were the direct result, I don’t know, but it’s concerning.”

Living said that some of the recommendations are part of the department’s ongoing campaigns and general awareness, like reminding staff to follow a checklist to ensure equipment is functioning.

As part of its review, which she said will begin shortly, the department will review clinical practice guidelines at its health centres.

Comments (17)

Up 17 Down 13

john henry on Sep 18, 2014 at 9:57 am

Face it, this world has or the Yukon has gotten right out of control, I am a first nation and getting pissed off of the rude comments made towards C.B, Everyone needs to step up and stop this cycle - First Nation Governments and Territorial Governments. Or are they there for themselves?

Up 24 Down 4

Patti on Sep 17, 2014 at 4:48 pm

Very sad. I am a Nurse in charge of a beautiful FN community in BC. If she had obvious tooth decay with swelling then WHY did they treat her for gastritis?? Why did they not put her on antibiotics for abcess? I have worked in the Yukon, Ontario & BC. I have weekly as well as monthly checks on all equipment & supplies. We are very lucky to have the same nurses coming into this community. It is a tight run ship & we all play a part in ensuring that everything is in tip top shape @ all times. A part of the blame must be put where it belongs. On the stations leadership, if there is any. There is no excuse for any failure of equipment or the lack there of. That is a medical issue that requires investigation.
During all my yrs as a CHN in community I have found the biggest problem is the coming & going of the professional staff. Nurses come & go on a constant bases to work a couple of weeks or so then collect big wages & then move on the the next community. No one takes responsibility to ensure all is in working order & that meds are not expired or whether they have all the equipment needed for an emergency. I have also noted over the yrs the demand for northern nurses is in crisis & so are hiring grads with little or no critical care experience. Not a great combination. In BC you must go back for training & receive Remote Certification before any RN can work independently in FN communities.
Who was in charge of the medivac supplies?? This was all bad on so many levels. Seems to me the cause of this tragedy was equipment failure & or the lack of it. My prayers go out to all her loved ones. Best Practice/ Prevention & QA practices.

Up 19 Down 21

Common Sense on Sep 17, 2014 at 8:26 am

Everyone thinks aboriginal people are victims, well holy man. Why are they dying in custody? Why are dying in cells? I have seen so much racism at the hands of the Government. It's plain to see but people don't think it's still happening. Some front service workers become so jaded that they lose their passion for those suffering with societal issues. Yes the medivac plane was not properly equipped and this lady died. Will anyone be held accountable for this? Probably not. Yet another recommendation from the coroner. She did not care for herself and this is why she is gone? No. The medivac team is responsible. Rest in Peace Cynthia and my prayers to her family and friends. I pray for those who are ignorant towards this story and oblivious to what is happening.

Up 28 Down 10

BnR on Sep 16, 2014 at 7:48 pm

Abscesses don't just "happen", never mind (10!!) abscesses.
There were years before this that the victim could have dealt with this.
Honestly, if people want to neglect even the basics of personal hygiene and it leads to see a thing like this, well, don't blame EMS.

Up 33 Down 17

north_of_60 on Sep 16, 2014 at 2:51 pm

If she had taken better care of her health, she likely wouldn’t have died.
People can't expect the health care system to fix personal negligence.

Up 20 Down 14

Just the facts. on Sep 16, 2014 at 10:56 am

In the end, I don't see this as having anything to do with race, or her teeth, or the care she received at the health centre.
The issue was, the medevac was unprepared, and it could have been anyone that day, a child, an elder, but it was Cynthia.
My condolences to her loved ones.

Up 20 Down 11

why? on Sep 16, 2014 at 9:21 am

Why does it always have to be about FN vs Non-FN? Why? It's statements like that which make you the victim--not the white person. In Canada these days, Caucasian people are more than out numbered. Do you hear of anyone non-Caucasian or non-FN (who are Canadian citizens) that complain that the medical system fails them because of their race?

There are many non-FN people out there who have the same issues (drinking, taking pills, etc) who don't blame the system constantly.

There is an element of self care. If you don't choose to take the opportunity, you won't get better. Many people are too scared to go to the doctor because of what they will be told--how is that the doctor's fault? Alcoholics don't want to go because they get told to quit drinking. We all know it's not that easy. So then it gets to the point of organ failure and now it's the medical profession's fault.

The fact that the medevac wasn't properly equipped is a problem. Don't get me wrong on that one! That was just awful.

My comments up to this point are in general and not putting the blame game on this poor girl, as she is just the latest for this to happen to. What the communities (all, everywhere, worldwide) need is more support and help for those who you can tell need it but either won't get it or don't want to get it. We need more help to get to the root of the problems and start from the ground up.

I do feel terribly for this family, and friends for their loss. Regardless of the circumstances. So young. So awful. Sounds like you were a true gem.

Up 20 Down 17

Wake up on Sep 16, 2014 at 8:22 am

Who cares about the Dental benefits, it's not the issue. Yeah it's covered but she didn't die because of her teeth. She died because of a Medivac plane that should have been checked before it left Whitehorse. She died because she did not take care of her body. She died because she was not properly diagnosed, she was sent home. This happened to a friend who recently passed away from not being given an xray and later died. Again another Aborginal sent away and not taken seriously.
Really grinds my gears how people just assume things. She was a human being and deserved to be given proper health care. I hope all First Nations will bring this to the table in the Legislature. First missing and murdered aboriginal women and now our people are dying in the hospital. Makes me so sad how our system is just brushing this under the rug.

Up 23 Down 10

yukon56 on Sep 15, 2014 at 5:23 pm

Inuit Pride, good comment. Wake up FN leaders!!! What did the FN do before there were dentists and opticians that are FREE to you.Train and staff your own and quit complaining

Up 26 Down 7

LD on Sep 15, 2014 at 4:30 pm

RE: To answer dental coverage questions

First off, I would like to say what a horrible tragedy this is. 31 is way too young to die and this entire situation is terrible. Regardless of this person's lifestyle there were people out there who loved her and to them I offer my deepest condolences.

Dental is covered under First Nation status. There are at least four clinics in Whitehorse that I can think of off the top of my head that accept payment of dental costs from NIHB without charging the patient (even though NIHB does not pay the full price of what dental costs in the Yukon). That being said NIHB only covers so much- those absessed teeth most likely would've been removed and that is covered under NIHB.

Up 20 Down 52

Inuit Pride on Sep 15, 2014 at 10:52 am

Well it's not surprising. Another aboriginal patient not properly diagnosed and not given the proper treatment. Medical practitioners keep on overlooking aboriginal people as just alcoholics and they slip through the cracks right into the morgue. Unfair and unjust, there needs to be an inquest into this death. I'm tired of the health system racism. I have experienced it in Emerg from caucasion medical staff who just think aboriginal people are just looking for pain killers. Wake up people, wake up our First Nation leaders.

Up 30 Down 18

Emmie Fairclough on Sep 14, 2014 at 2:28 pm

Normally, I just ignore comments on here because I figure most just come from small minded people and they have nothing better to do then pass judgement on others.
But today, I can't.
Cynthia was someone's daughter, someone's niece, someone's cousin, and a friend to most including me... She was loved by all, and had a smile and a laugh that was contagious... And yes she had her issues but she asked for help. She reached out days before her death, and guess what those calls where passed off because of the state of her lifestyle... Instead of maybe we should help.
I call into question how often this happens, I seem to recall a few deaths now from lack of medical attention from a couple communities. And how surprising every single accidental death is a First Nations person!!!
And just a fact, dental care is covered by native status. But if u don't have the money up front chances are no dentist will see you, furthermore, we have a dental office that is suppose to be for fn. But try and call for an appointment, you will be waiting 6 months just for a teeth cleaning let alone fix a cavity. And normal response is give then some pills. And see you later... On top of that like me most have to carry our own dental plan through our employer because under status dental you can only get your teeth cleaned once a year and one cap or filling every 2 years.
My point is there are some stories you should just refrain from passing on your negative comments and thoughts because some were very close to all of us. A broken heart has been ripped open and there is a family that is thinking our Cynthia could still be with us. And if you have any family or love anyone imagine how you would feel reading this article and your comments...

Rest in peace Cynthia and my prayer for the community of Carmacks.

Up 43 Down 25

north_of_60 on Sep 14, 2014 at 12:58 pm

This is a failure of personal responsibility, not a failure of the medical system.

Up 23 Down 15

Josey Wales on Sep 14, 2014 at 7:50 am

Hey June, they very much do in addition to much more.
But as they say..."You can lead a horse to water, but you cannot make them drink".
Pun very much NOT intended.
Maybe we need a dentist at every YLC retail outlet now too?

@terrible...right indeed you are.

Up 22 Down 19

Michel Dupont on Sep 13, 2014 at 3:45 pm

The medical system has the responsibility to care for EVERYONE regardless of one's smoking , drinking, drugging and screwing habits. If the medical system feels they are being blamed, they are the only ones in a position to make or request some changes.

Up 13 Down 20

June Jackson on Sep 12, 2014 at 7:42 pm

I thought First Nations have dental health covered in their agreements. At only 31 years of age, this is terrible. It is a tragedy that she lived with a mouth in that much pain, and a tragedy that she passed away, perhaps she would have passed anyway, but it could have been clean and comfortable with the best care possible. Rest in peace lady, perhaps you are in a better place.

Up 60 Down 25

terrible on Sep 12, 2014 at 4:47 pm

I feel bad for anyone in the medical field these days. They get blamed for EVERYTHING. How about some personal responsibility.

Yes this is tragic, but this article clearly states that this woman was also not taking care of herself in the first place.

Don't get me wrong, I feel bad for the family for their loss...but don't blame the medical system for failing.

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