Whitehorse Daily Star

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LAYING IT OUT FOR COUNCIL – Dave Pruden, the city’s bylaw manager, briefs city council on the suggested changes to the Vehicle For Hire Bylaw on Monday evening.

Changes proposed to Vehicle For Hire Bylaw

More changes could be coming to the city’s Vehicle For Hire Bylaw in light of concerns local women’s groups have raised.

By Stephanie Waddell on May 29, 2018

More changes could be coming to the city’s Vehicle For Hire Bylaw in light of concerns local women’s groups have raised.

Dave Pruden, the city’s bylaw manager, brought forward the proposed changes at council’s meeting Monday evening.

He highlighted the presentations made by the Victoria Faulkner Women’s Centre, Les EssentiElles and the Yukon Women’s Coalition on how to improve the safety of passengers in local taxis.

Their presentations were made in December 2017 during the annual campaign to end gender-based violence, with council later asking city staff to review and consult on the bylaw.

That review included a survey completed by 178 people, including 67 per cent who identified as female, 32 per cent male, and one per cent non-binary/third gender.

A total of 65 per cent of those who responded reported feeling unsafe to extremely unsafe, with 23 per cent reporting feeling safe in a cab.

Other findings of the survey showed 68 per cent indicated vehicle for hire drivers should not be allowed to take calls (including hands-free).

Meanwhile, 92 per cent indicated drivers should not be allowed to work more than 12 hours in a day.

Among issues of importance, 89 per cent said an odor-free vehicle for hire; 86 per cent a clean interior; 84 per cent want the ability to make electronic payments for fares; and 80 per cent said they want 24 hours-a-day access to a vehicle for hire.

On issues of safety, important/crucial issues included:

• 99 per cent of respondents noting the conduct of drivers and 94 per cent highlighting driver criminal records check;

• 92 per cent pointing to training of drivers for the safe and respectful transportation of all passengers;

• 91 per cent stating if public safety cameras were installed in vehicles, that they should not be able to be shut off;

• 89 per cent noting public safety cameras installed in vehicles;

• 88 per cent pointing to training for transporting passengers with disabilities;

• 81 per cent arguing for no tinting of front passenger or driver windows in vehicles for hire; and

• 78 per cent highlighting recording of GPS when persons are being transported in a vehicle for hire.

Following that review, Pruden said the new proposed bylaw for vehicles for hire would include provisions that:

• Vehicle for hire video cameras remain operational while the vehicle’s engine is running, and there be a delayed camera shut-off of 30 minutes once the engine is shut off. In the past, bylaw officers have found taxis operating with the cameras shut off;

• Video images to be kept by the cab company on its server/computer for seven days. Under questioning by Coun. Jocelyn Curteanu, Pruden said other jurisdictions typically have video kept for three days;

• Limit the number of plates to no more than two per 1,000 residents available to the vehicle for hire industry (“grand parenting” existing and phase out some through attrition) as of May 1, 2020 with no cab company to own more than 50 per cent of the licence plates in the city;

• Place a driver/passenger charter on the back of the driver and passenger seat;

• Provide a training course to drivers. The three- to four-day session would be available for free until the end of this year, then cost between $250 and $350 afterward.

When questioned by Coun. Samson Hartland, Pruden confirmed that the training would be mandatory.

It could:

• Acknowledges the owner of the vehicle is responsible for actions around parking or driving offences related to the vehicle;

• Specifically allow for government-sanctioned vehicle-share programs;

• Allow for disqualification when mechanical inspections are repeatedly unsatisfactory.

• Require vehicle for hire firms to have a permanent office in the city, maintain a list of drivers with photocopies of each driver’s permit, have a complaints process in place to deal with any issues from customers, and, as of May 2020, have at least five staffers, provide 24-hour service, and have GPS in the vehicle.

Council is scheduled to vote on first reading of the bylaw next month.

Mayor Dan Curtis was absent from Monday’s meeting, with Coun. Rob Fendrick serving as acting mayor.

Comments (12)

Up 1 Down 0

My Opinion on Jun 1, 2018 at 9:07 pm

@Jessie No that is 5 Dispatchers. That is what it takes to cover 24 hours a day 7 days a week. Big expense right? I believe they should have 24 hr dispatch if for nothing else the safety of the drivers. It is not safe and lots happens at night. I drove for years as a young fellow in the seventies. Your dispatcher could save your life and the other drivers that divert to help you. if you think it is easy go try it. You will also learn why some are asked for their money in advance.

Up 2 Down 1

woodcutter on Jun 1, 2018 at 11:21 am

@ Jessie

when I read 5 staffers I see it as 4 drivers and a dispatch, or 3 drivers a dispatch and mechanic. ect ect. I don't read it as 5 people sitting in a office.

Up 0 Down 0

woodcutter on May 31, 2018 at 4:22 pm

@Charles

I agree with you, I think the only fix is to remove the operating authority of companies that employ them.

Up 1 Down 0

Dash cam on May 31, 2018 at 3:46 pm

Perhaps the proposed video/gps portion of this bylaw should also be mandatory for all RCMP vehicles, not just in this jurisdiction but nation wide....

Up 5 Down 0

My Opinion on May 31, 2018 at 2:47 pm

@ Alex
So you are suggesting that random guys running around in their own cars with no rules at all, is better???? No insurance as it can not be bought for UBER no oversight on maintenance and safety??? I think what you really mean is that we need better vetted drivers in good cars with with quality owners.

Up 2 Down 0

My Opinion on May 31, 2018 at 2:30 pm

This is ridiculous. This is why UBER got a foothold, because they didn't have to comply with all this bureaucracy. What some drivers were accused of is already illegal. Just enforce the laws we have. Given this, there will be no legitimate businesses, maybe just drug dealers and the like.

Up 6 Down 0

Charles on May 30, 2018 at 3:39 pm

Sadly, all these Regulations will not change the manners of some of the cabbies nor there Driving.

Up 7 Down 1

woodcutter on May 30, 2018 at 2:30 pm

I am not a fan of the folks in bylaw, however the proposed bylaw and the changes are long overdue. The stories of customer turned victims by the drivers is endless and involves allegations of theft, overcharging, demanding money up front, demanding cash in return for bank cards, multiple transactions on one card. All one has to do is look at the recent Facebook discussion on Whitehorse buy and sell to see how the public needs to be protected.

All those crying about regulation are obviously not using the taxis and haven't experienced the predatory behavior that customers go through. I recall in the 80's that there were several cab companies and they all had multiple cars on the road plus a dispatcher. It could be done then, and it sure could be done now.

Up 2 Down 5

Alex on May 30, 2018 at 12:56 pm

Seems like Uber would be a nice alternative.

Up 1 Down 3

Tom on May 29, 2018 at 10:50 pm

You realize what happens when you continue to over regulate year after year? You’ll basically shut down the industry completely as they’ve been so over regulated that it’s impossible for these businesses to continue operating.
Take a step back Mr. Bylaw guy, and start working with the taxi instead of against the industry like you have been for years.

Up 2 Down 2

Jesse on May 29, 2018 at 5:54 pm

Where is the money suppose to come from to maintain a five staff office.
If a cab company operates legally then most of the money the company takes in goes to vehicle maintenance.

Up 3 Down 1

Max Mack on May 29, 2018 at 4:57 pm

Sarcasm on. Good thing taxi drivers make soooo much money. Sarcasm off.

It's already $30 to take a taxi from Riverdale to the airport. With the proposed changes, it will soon be $50 or more. The proposed changes go far beyond what is reasonable and have more to do with the RCMP's intent to conduct back-door surveillance.

Perversely, these changes will simply make illicit activities ever more attractive for taxi drivers as the increased fares will not go into the drivers' pockets.

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