Whitehorse Daily Star

Air North flight attendants embark on job action

Job action by Air North flight attendants was expected to begin today, says company president Joe Sparling.

By Chuck Tobin on September 29, 2014

Job action by Air North flight attendants was expected to begin today, says company president Joe Sparling.

Sparling said this morning he is disappointed but not mad that the 25 to 30 attendants have chosen to take job action, particularly since there is another bargaining session scheduled for next week with federal mediator Kathy Peters.

“I share the frustration with the employees’ group over the length of time it has taken but to suggest it is all the company’s fault is misleading,” he said.

Sparling pointed out while Local Y036 of the Yukon Employees Union has been at the table for almost a year, negotiators for the flight attendants put their wage proposal on the table just two weeks ago.

Air North responded a few days later with its counter proposal but has not heard back, he said.

The flight attendants became unionized in February 2013, and bargaining for their first collective agreement began last October, says the union press release issued this morning.

The union asked in June for a federal conciliator to assist in negotiations but she has been unsuccessful so far in bringing the parties to an agreement.

YEU president Steve Geick said it’s his understanding his negotiators did respond to Air North’s proposal and did make it clear the proposal was not going to cut it.

He said 85 per cent of the flight attendants voted in favour of a strike mandate, and the company was given the required 72-hour notice Friday at 8:01 a.m., putting the union in a strike position this morning.

The union felt the strike mandate and job action were necessary to emphasize the frustration of not being able to reach an agreement after almost a year at the table, Geick said.

“Although this is the first collective agreement and they usually take a little longer, I have not seen many take this long,” the union president said.

He said the flight attendants are choosing job action instead of a full strike with picket lines because their aim is to get back to the table with as little interruption as possible to the flying public.

“We understand people need to fly and have flights booked, and we respect that,” Geick said. “Whatever we do we are going to try and have the least impact on the flying public.

“Where we go from here will be based entirely on the company’s response.”

The job action, Geick explained, will involve the removal of all in-flight food and beverage services, but flight attendants will fulfill other essential duties such as helping passengers requiring assistance and performing the in-flight safety briefings.

He said not all flights will be affected, though would not say how many or when, but that all southbound and northbound flights will be subject to job action. Union representatives will be on hand at the airport to explain to passengers on affected flights why the flight attendants are conducting the job action, he said.

Geick said a full strike is not being ruled out, it’s just that at this time the union felt job action was more appropriate.

The Air North president said this morning he thought this afternoon’s Vancouver flight would be affected, and hopefully that’s it given next week’s scheduled bargaining session.

Company management staff will be on board to provide in-flight service on affected flights, Sparling said.

He emphasized that Air North, however, is not prepared to put up with the inconvenience to passengers forever, that at some point the company will implement its own contingency plans.

The company president did not want to use the phrase “lock out” to describe those plans because he didn’t want to issue a provocative statement.

“We have contingency plans in place, our flights will fly,” said Sparling.

He said Air North has and will continue to bargain in good faith.

The company feels the counter proposal to the union’s wage package tabled a couple of weeks ago serves the needs of the flight attendants better than the package tabled by the union, Sparling said.

He said issues such as work schedules, guaranteed hours in a month, and work days have been discussed at the table. But it was not possible to conclude those matters without knowing the union’s wage proposal, which he again noted was received two weeks ago.

“I could see job action if we said no to something they put on the table, but this simply is not the case.”

Both parties recognize that lining up bargaining sessions, dovetailing the schedules of all the negotiators, takes a bit of doing but Air North has been following the process, just as the union has, he said.

Sparling said that’s why it’s frustrating to see the job action now.

Geick, on the other hand, said the union has been at it for almost a year, and his union members continue to receive wages and benefits which are substandard compared to the rest of the airline industry.

Flight attendants are expected to work some unpaid hours cleaning the aircraft on certain flights, he said.

Geick said the industry standard is to guarantee attendants 75 to 80 paid hours of work every month, but Air North guarantees 70.

And when the 70-hour target isn’t met, the company uses the employees’ vacation pay and statutory holiday credits to make up for the financial shortfall in the monthly guarantee, he said.

He said sick days are deducted from anything over the 70 hours, and attendants are often expected to remain on call without any pay. Those who are on the reserve on-call list are compensated at half of what the industry standard is, Geick said.

Geick said he did not want to discuss the wage increase being sought because it’s still the subject of negotiations.

There are a number of other issues outlined in the union’s press release issued this morning.

Geick said if the situation elevates to full blown strike, he would expect all union members to respect the picket line, including Yukon government workers.

“But we are still encouraging people to fly Air North,” he said. “The flight attendants are second to none, no matter where you fly, and I think people recognize that.”

If a strike does occur, Geick noted, it will not affect the northbound flight to Old Crow because the union recognizes that flight to be an essential service to the Yukon’s most northernly community, which is not accessible by road.

Sparling said full-time flight attendants earn anywhere from $30,000 to $50,000 annually.

The hourly wage begins at $27.94 and goes to $47.29, but it is influenced by a complicated formula involving that number of hours in a block period of time that the flight attendants fly, he said.

Comments (31)

Up 19 Down 4

Unions Real Objective on Oct 1, 2014 at 11:23 pm

So if Union members get more wages then the unions get more duties in money for their salaries and expenses. Great move in taking advantage of union members.

Up 30 Down 10

Virgil on Oct 1, 2014 at 11:40 am

Linking to the other story regarding propaganda and shirts.
Realize what a great benefit it is to have Air North as a flagship of the Yukon. Their branding/name has global recognition and from my reading, a reputation that is tough to follow. Be sure to keep that in mind when you choose to tarnish a name.

I also question the "genius" behind the people that are at the bargaining table. Do you actually know what you're asking for and the ramifications of your decisions?
Ripple effect.
If you can't live on $20.00 an hour then you're trying to keep up with the Jones's.

The easiest referent for this is
Atlas Shrugged - Ann Rand "Wyatt's Torch"

http://www.sparknotes.com/lit/atlasshrugged/themes.html
For the uninitiated

Up 34 Down 2

Rorex1983 on Oct 1, 2014 at 8:59 am

I think its important that the other side of the story be told as well. I know it sounds wrong to dock vacation and sick leave when an employee doesn't meet the number of guaranteed hours but the reason this was instituted was because the flight attendants were abusing the guaranteed hours program. For example a flight attendant would be scheduled for 70 hours then call in "sick" or say they can't work a particular shift to the point that they only actually work 30 hours. Then the company is forced to pay them 70 hours even though they only worked 30 hours. Not all flight attendants do this but some.

Guaranteed hours is just weird in a variable work load type job. The scheduled service is easy, its the charter work and seasonality of some scheduled service which is why it exists. Obviously Air North flies less in the winter and Joe is very hesitant to lay people off so again in the winter flight attendants end up getting paid for hours that they couldn't have worked due to not enough total flight block hours to divide up amongst the flight attendants.

My point being that the flight attendants while great people and despite some of the hard workers have some members who make it their goal to work the system. Those flight attendants end up getting paid for way more hours than they worked or had in vacation or sick leave combined. As a result all of them suffer.

It also a habit for these attendants who are working the system to shift trade with other attendants such that one would work well over 70 hours in one block while the other worked as few as possible and then do the opposite the block after that. To be clear flight attendants get paid any hours they work above the guarantee. So as an example say two flight attendant are both guaranteed 70 hours. They then shift trade such that one works 110 hours and the other works 30. The one that worked the 110 hours gets paid 110 hours and the one that worked 30 gets paid 70. The net effect is the company has to pay for 180 hours of work rather then the 140 it had scheduled. Again not all flight attendants do this but some do. Also the guaranteed hours is an industry standard.

Up 37 Down 5

north_of_60 on Sep 30, 2014 at 4:51 pm

" the wages paid to the flight attendants at Air North are only paid from the time the aircraft door closes, until it opens at the destination."
That's the industry standard. Don't try to make it look like AirNorth is doing something unusual. If you don't like that, find another job.

Up 11 Down 44

Francias Pillman on Sep 30, 2014 at 3:36 pm

I guess your perfect airline is anything but. If people really knew what goes on behind the scenes you wouldn't give a dime to air north.

Up 8 Down 7

sr on Sep 30, 2014 at 3:08 pm

Rorex and JC, thank you for the good information. I was not aware of the additional unpaid hours and this certainly does change the effective pay rate. I experienced the same thing working for a chain restaurant years ago. We were expected to set up the restaurant before it opened and to clean the restaurant after it closed with no pay. Been there, didn't like it.

Up 5 Down 5

sr on Sep 30, 2014 at 3:03 pm

To 'Long time airline employee': Such a pleasant person! You must be a joy to fly with. FYI, the information you presented is not available on the internet and your little press release of complaints did not mention this unpaid time 'sitting on your ass at work' as you put it. Thanks for the information.

Up 27 Down 2

Rick O'Shea on Sep 30, 2014 at 2:48 pm

I believe the flight attendants should get paid for all the hours that they work. That said I believe their hourly wage is out of line for those fulfilling similar service industry jobs (like restaurant waitstaff, hotel clerks etc) I also understand that the safety component of the flight attendants job like evacuating in the event of a crash are additional responsibilities but are rarely, if ever used and a small component of their training.

I'd wager that most of the flight attendants sought out jobs with Air North because it is a great company to work for with unparalleled benefits. A server at say, Georgio's making $10/hour might get the occasional staff dinner but would never get access to free air travel for them and their families.

As someone who has been forced into paying union dues for the past 17 years in PSAC I can assure you the only benefit of a union environment is a lighter wallet, to the tune of $1,600/year. I don't need a union to protect me, I go to work as required, work hard and I have nothing to worry about.

In summary they should get paid for all hours worked but more in line with other service industry type jobs.

Up 24 Down 4

north_of_60 on Sep 30, 2014 at 2:36 pm

Canada is not a communist society. Some jobs require more skills and therefore pay more. Live with that, or get more education to improve your skills for a better paying job. Or you could join a union and bite the hand that feeds you.

Up 26 Down 6

north_of_60 on Sep 30, 2014 at 2:07 pm

Flight attendants are waiters in the air; it's not a job that requires highly developed technical skills. Plus they get extraordinary travel benefits for such a simple job.

The way they're paid is the same for all in the industry, Air North pay is more than fair in the industry context.
Flight attendants are easily replaced, there's a long line-up for people who consider the wages a good deal with the benefits.
Be thankful you have such a nice job.

Up 27 Down 2

Don't know Jack on Sep 30, 2014 at 1:36 pm

JC, Rex, and Long Time AE,
You are all "cherry picking" facts that don't tell the true story of how FAs are paid. You all clearly have FAs whispering in your ears or are flight attendants that continue spreading half trues/lies.
Block pay is an industry standard. AC, WJ, First air, etc. all pay their flight crew this way.

For the benefit of the people out there, and easiest way to explain how FAs and Pilots are paid: they are salaried employees, with bonuses.
Most people are payed per hour, that is the natural way people think. What the flight attendants must do is look at their t4s and divide by the number of hours they are physically at work.

The reason this is not done is that it would shock the general public how much FAs make with how little (comparatively speaking) they work. Also it is a low skill job, (sorry it's true) 3 to 6 week training course and annual recurrent training. You need a year long Yukon College course to get an entry level job at YTG.

The worse part of this is that ALL of the flight attendants are explained how they were getting paid during their training. If they didn't understand, I'm sure they had many resources to find out how. I would bet right now a majority of FAs do not understand how they are paid. Scary.

For full disclosure, I am a non management employee that works Westjet, with a connection to the Yukon through family, and tired of seeing unions spread lies. (and yes, it's happening over here too)

Up 44 Down 21

Long Time Airline Employee on Sep 30, 2014 at 12:31 pm

@sr - If you really did some research, you'd realize that the wages paid to the flight attendants at Air North are only paid from the time the aircraft door closes, until it opens at the destination. If they were to work round-trip to Vancouver, this amounts to 5 hours of pay, considering that from time they reported for work, until the time they are released, could be 8 hours or more, if there is a delay. On days when there is no visibility to land in Dawson, the flight attendants must wait in Whitehorse, while not getting a cent for doing so. If the flight is cancelled, they waited all day for no money at all. Would you be willing to sit on your ass at work and not get paid? I highly doubt it.

Up 36 Down 23

Rex Jackson on Sep 30, 2014 at 10:50 am

Air North Flight attendants ONLY get paid from when the door on the plane is shut to when the door opens. If there is any kind of delay- they are unpaid, cleaning-unpaid, helping and greeting passenger- unpaid, unloading cargo-unpaid... Work an 8 hour day, and only get paid for 4.5 for example.

Up 42 Down 23

JC on Sep 30, 2014 at 9:34 am

Flight attendants wage should not be kept lower just because that would impact the fares. They still deserve to be paid for the hours that they work. They spend time grooming planes that is not paid. They are expected to be at work over an hour before work (for safety briefings and process) that is not paid. They are not paid when sitting on the tarmack for any reason - only paid when flying.
How many people in Yukon would stand for doing so much extra work and putting in so much extra time for no pay. Granted some of it is industry standard but not all of it. When you think that the flying time to Vancouver is 2.5 hrs, they are there 1.25 hrs before and often spend .75 hours on the ground they are getting paid $16/hr which is below industry standard. The other items on the table (as stated above) are schedulings and work hours. Who in the the YT is "guaranteed " a specific number of hours and if the company is unable to provide those hours the employee is docked from their own banks!!!!
Don't get me wrong I love Air North as a customer and community member but none of that is acceptable. Especially in the Yukon and for a company that is so well respected in this community. The company is known worldwide for its service....who provides the majority of that service?? The flight attendants

Up 33 Down 37

ross jacobs on Sep 30, 2014 at 9:27 am

Are you starting to get it folks? So often we talk about the Air North experience and how it's the airline that truly cares about you! For years they've been told they work for a true Yukon success story! Rah Rah Rah.... shake your orange pompoms! You know as well as I... the best part about flying Air North is the front of the line employees. I will gladly forgo a sandwich and cookie... to see people treated fairly and to see this isolated part of the world served by at least one more airline. To that.... that's probably where the real math needs to come into play here. How does a jurisdiction this size with a dwindling economy still warrant full airline service?

Up 42 Down 27

Rorex1983 on Sep 30, 2014 at 9:26 am

@sr the $27.94 to $47.95 is per block hour not per hour. A block hour is a common time unit in the flight industry and essentially equates to nearly 2 hours. Thus the actual per hour wages is about $13.97 to $23.98. A block hour only counts from when the flight takes off til it lands. So all the time loading the plane, getting on the plane before customers, etc are technically not hours worked.

This really is messed up but its an industry standard, so I guess its okay. That's said this makes what Joe said while technically correct also very misleading. You can verify this by looking up the term and by doing some quick math. Someone working full time (160 hours a month) making $47.29/hr makes $90,796 per year not the $50k Joe has listed. You will notice that the $50k is also almost half.

That said the union is really misrepresenting the facts as well. "Flight attendants are expected to work some unpaid hours cleaning the aircraft on certain flights" what the union official is really saying is that they are only paid while the plane is in the air or taxying but again that is an industry standard.

In my personal opinion Air North has been on this road for a long time. Joe has continuously taken advantage of the staff's love for the company to keep costs low and expand his fleet and where they fly to in order to try to compete with West Jet (a much larger and more efficient airline) and Air Canada (a company who can apparently operate permanently in the red). He has done this by instituting wage freezes sometimes for years at a time and on more than one occasion. The wages he pays all staff are substandard and while the flight benefits account for some of the difference with other private sector jobs they are still with this in consideration substandard. This is how Joe competes low variable costs; low wages, low fuel costs, etc. In addition a diversified revenue stream; fuel sales, passengers, cargo, de-icing, aircraft repairs, etc.

In short Air North is a great company but Joe needs to adapt his thinking from just investing in planes to investing in people as well. I am really surprised that more staff have not joined the union. Much like flight attendants, pilots and aircraft mechanics have little choice of who to work for here in the Yukon if they want to work in their given field so they are quite literally at Joe's mercy.

Up 61 Down 21

Jingo on Sep 30, 2014 at 8:07 am

It's disturbing to see this hashed out through the media. Joe works as hard as anybody in the buisness, he's flying more than ever. I don't think he asks anymore of his flight attendants than any other airline. What's troubling is that their wage is decent PLUS they fly free to Air North's respective destinations which is simply a perk, nothing contractual. At the end of the day you can't suck and blow. If you want this and you want that, try working for AC or WJ, that may resolve" the grass is greener" issue that seems to be the attituide.

Up 40 Down 17

Yukon Employees Union not worth it on Sep 30, 2014 at 7:21 am

I have first hand experience in what the president of the Yukon Employees Union will do to its members of the Yukon Government employees and that is burn them. I have seen what the lawyers of the Public Service Alliance of Canada will do to the members of the Yukon Government, help the Yukon Government not the members. If I were a Air North member of this union I'd watch out for what the president does for you or not do for you. The Yukon Employees Union will not even let its own members see the books of the Union. Who pays for the President salary and benefits? It has been suggested that if the Yukon Employees Union elects the two top positions from the Yukon Government, the Yukon Government pays for their salary and benefits. So air north members demand to have your next president and VP come from any where else than the Yukon Government.

Up 11 Down 57

Yukon Employees Union endangering the health of passengers on Sep 30, 2014 at 7:05 am

I have to have food if I fly over two hours. So the President of the union is encouraging dangers actions by not serving food on the fight with Air North. So the health of the passengers are not important according to the action Mr. President supports.

Up 52 Down 18

Groucho d'North on Sep 30, 2014 at 6:35 am

I wonder what actions the members take when its the union that is found to be slowing progress?

Up 38 Down 24

James on Sep 30, 2014 at 12:26 am

There are 3 Airlines fighting for a share of this micro - market and the union thinks it can mess around with the passengers and overestimate the worth of easily replaced flight attendants.

Next time they´ll be complaining that they should be compensated extra for having to travel so much in their jobs because other people who travel equivalent amount get paid more.

Up 34 Down 12

Mackenzie on Sep 29, 2014 at 9:35 pm

A good friend of mine is a flight attendant for air north.
They're hourly wage is higher then most but on a day where they fly to vancouver they are at Air North at 6:45am and they don't make it back home until 2:30pm. They get paid under 5 hours for that. Currently my friend has been working as a full time flight attendant for over 2 years and makes 22,000 a year.

Up 66 Down 22

north_of_60 on Sep 29, 2014 at 9:16 pm

Most of us anticipated exactly this when the union bullied it's way into AirNorth.
Unions are well past their best before date. All of the important workplace improvements that unions brought about are now guaranteed in legislation. Unions are now redundant redundancies, and this wage dispute fostered by the union is a perfect example of union uselessness in modern society.
The only purpose unions now serve is to ensure that mediocrity and seniority wins out over merit and job performance.

Up 68 Down 21

Kenn of the North on Sep 29, 2014 at 7:01 pm

What a shame that the flight attendants were unionized in the first place but alas that is a done deal. Joe runs a first class operation. People who fly Air North for the first time are amazed with Air North given the competitions offerings.
The flight attendants were excellent before they unionized and continued that excellence after joining the union. In other words the union did not make a bit of difference for the attendants. Once the union hooked them they now begin there infamous tactics of driving a wedge between employer and employee to serve their ego. They are masters at it and have been sanctioned by YG for so long they believe they serve a purpose but people know better. Feel bad for you Joe. You have done right by Yukoners and built us an airline that we are all very proud of. I believe you have the skills, solid reputation and tact to deal with the union and their disruptive, manipulative agenda and their outdated ways they try to disguise as collaboration. Best of luck Joe you certainly have my support!

Up 24 Down 41

brian on Sep 29, 2014 at 6:15 pm

sr...Air North flight attendants are only paid while in the air. They're required to work well before actual departure time unpaid. The flight attendants have a valid reason for this job action.

Up 57 Down 23

Bernd Schmidt on Sep 29, 2014 at 5:46 pm

Air North has been one of the foremost sponsors of local events and fundraisers.
The family members of their employees enjoy flight privileges that make my mouth water. As a corporate citizen and as an employer, and, of course as a unique customer oriented carrier, Air North does exceed any standard. It seems to me this deal is simply an attempt by the union to show that they have some, any relevance. Before unionization I have never heard myself or through others any complaints by the flight attendants, many of whom were very happy to have been given that job. I cannot understand the demands which were clearly manufactured by the union.

Up 25 Down 43

alan.c on Sep 29, 2014 at 5:07 pm

Average wage for a flight attendant is indeed $22.95 per hour (in flight), but does Whitehorse stand on the "average wage" category? A MacDonald staffer can make $15 in yukon as starting wage while Southern Canada makes $10.
Air North is a great company to their customers. However, I do not think the staff are treated well from what I've heard. I support the Flight attendant group for asking a reasonable deal. Meanwhile I will stop supporting Air North service until things get settled and start seeing more happy faces around the company.

Up 32 Down 26

get the facts on Sep 29, 2014 at 4:52 pm

I expect to be paid when I report to work. If I was a flight attendant for Air North, I would have to report to work at 6:30-6:45am for an 8am flight, but I would not start getting paid until the flight commenced. How many of YOU would like to work for free?

Up 113 Down 20

Jack Malone on Sep 29, 2014 at 4:06 pm

Well, I really hope that the union does not push Air North out of business. If the numbers above are accurate, it is difficult to sympathize with the union's demands. I agree that flight attendants should be paid a decent wage - but remember that this ultimately increases the price of fares.

Up 111 Down 29

james on Sep 29, 2014 at 3:45 pm

Typical unorganized union making a mess of things and then trying sell it like the company is at fault. Such a mistake for the flight attendants to unionize. They will lose so much more then they gain in the end, and it will cost them so much money to fund this unorganized money wasting union.

Up 122 Down 27

sr on Sep 29, 2014 at 3:10 pm

I did some research this morning. The average wage for a flight attendant in Canada is $22.95 per hour, while the median is $22 an hour.

How does the Public Service Alliance of Canada interpret this to say that Air North flight attendant wages of $27.94 to $47.95 are 'sub-standard'? They are being paid well above the industry average and the industry median wage.

http://www.payscale.com/research/CA/Job=Flight_Attendant/Hourly_Rate

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