Yukon North Of Ordinary

News archive for August 27, 2013

TELUS will open store in Whitehorse

TELUS Mobility is coming to the North.

By Ashley Joannou on August 27, 2013 at 2:37 pm

TELUS Mobility is coming to the North.

On Monday, the communications company announced plans to begin offering cell phone services in Whitehorse and Yellowknife.

As of Sept. 6, Yukoners will be able to sign up for phone packages with the national company.

“At TELUS, we’re on a mission to lead the world in customer service reflecting our passion for excellence in caring for our clients,” Darren Entwistle, TELUS’ president and CEO, said in a statement.

“We are committed to bringing all Canadians, whether urban or rural, in the spectacular North and from coast to coast, our world-class network and broad range of the latest smartphones and devices.

“We look forward to serving even more communities across Yukon, Northwest Territories and Nunavut as TELUS’ 4G and 4G LTE coverage expands.”

Starting next month, northerners will be able to sign up for a new plan online or by calling TELUS.

Spokesperson Chris Gerritsen, said Monday a lease has been signed for a TELUS store in Whitehorse, though the company is not releasing any specific details on that just yet.

The store will be up and running before the end of the year, he said.

Decisions by the Canadian Radio-television and Telecommunications Commission over the last year or so have made it easier for new communications companies to come North and compete with the services offered by Northwestel Inc.

But Gerritsen insists plans for TELUS to come north were in the works long before any ruling by the commission.

“Moving into the North is something we felt we needed to do. All of Canada is important to us, and we always try and connect all of Canada.”

As a promotion trumpeting the arrival of the company, TELUS will be donating $25 for every Whitehorse phone number activation.

The money will support new technology to aid in the early detection of developmental disabilities at Yukon Child Development Centre.

A similar charity drive is also happening in Yellowknife, benefiting the Stanton Territorial Hospital Foundation’s obstetrics unit.

“With patients from all 33 communities across the Northwest Territories, plus the Kitikmeot region of Nunavut – the largest geographic area in Canada – the Obstetrics Unit at the Stanton Territorial Hospital helps deliver more than 600 babies a year,” said Rebecca Alty, the foundation’s executive director.

“To maintain the excellent level of care we provide to patients, the hospital needs constant upgrades and it’s through generous partners like TELUS that we can accomplish this.

“We’re incredibly grateful for their support.”

Both campaigns will run from Sept. 6, 2013 to May 6, 2014, contributing up to a maximum of $25,000 for each charity.

For now, TELUS will only be offering cell phone plans — voice and data.

When it comes to questions of expanding services to include offering the Internet in the North, Gerritsen was tight-lipped.

The company would be willing to considering Internet, but there are a lot of steps that would be involved before a decision could be made, he said.

“I’m sure our competitors would love to know.”

A Northwestel spokesman said this morning the company has no comment on TELUS’ arrival.

TELUS said it collects $11.2 billion in annual revenue.

It has 13.2 million customer connections, including 7.7 million wireless subscribers, 3.3 million wireline network access lines, 1.4 million Internet subscribers and 743,000 TELUS TV customers.

CommentsAdd a comment


Aug 27, 2013 at 2:49 pm

How ironic the BIG 3 run ads saying Verision and others won’t support the hinterland so to speak which the BIG 3 do not do now!!!! Then all of a sudden they are wanting to provide service after all these years. hmmmm something sound fishy to you? I bet the Big 3 said you get this area and I get this area but we don’t go into your area like you don’t go into mine and we can charge higher fees. Now with possible competition they are back tracking.

Donna Clayson

Aug 27, 2013 at 9:56 pm

Telus is coming north. I had Telus (phone for 30 years and internet for +10 years).  I’m sticking with northwestel.


Aug 29, 2013 at 12:06 pm

Instead why not “Telus” all commmunities in the Yukon will be served with 4G? Why not “Telus” that our bills will be reduced to level comparable with down south? Why not “Telus” that it won’t take 3 hrs. to watch a 2 hr movie on the net, even when you have opted to upgrade to a $80.00 a month internet bill?
Why not “Telus” that we already have everything to achieve all that in the first place but the majority of shareholders don’t even know where the Yukon is and don’t really care as long as the gravy keeps pouring?

Not fooled

Aug 29, 2013 at 4:43 pm

That $25 donation per activation has a maximum payout of $25K per charity.

In 2012, Northwestel donated more than $600,000 to northern charities and organizations.


Aug 29, 2013 at 6:28 pm

I will not be switching to TELUS. I don’t have a problem with Northwestel. Now if there was a new electric company…

martin oreste

Aug 29, 2013 at 6:42 pm

to NotFooled: neither am I. NWTel donations came from my overpaid services. They got the tax break and I didn’t. Even I contributed with MY monies.


Aug 31, 2013 at 10:16 pm

I’m switching to telus,  I despise nwtel inc

don't know

Sep 1, 2013 at 8:42 pm

don’t be fooled as TELUS is part of bell so it don’t make a difference


Sep 2, 2013 at 10:52 pm

Telus is not a part of Bell, don’t be fooled.

Meanwhile, our money and our jobs are slowly sucked south to Vancouver.

I’ll stick by NWTel thank you.

john jack

Sep 3, 2013 at 10:23 am

Hey Not Fooled why should I pay crazy prices when they give to charity I already give to charity so don’t make me donate again NWT is a rip off period!!!!

don't know

Sep 3, 2013 at 12:52 pm

well tell me why is it tha TELUS does not have to pay for the tower usage and numerous people are talking about that Telus is a part of bell and it don’t matter they are all rip offs

bobby bitman

Sep 3, 2013 at 5:44 pm

I will take a look at the packages and potential savings, but all things being the same or even 20% or so lower, I will stick with NWTel anyway.  First, my mother has telus down south and hates it for many reasons including service failure with her internet, and difficulty in getting real customer service.  The cheaper phone calls?  Hey, if you aren’t worth 10 cents a minute, I don’t want to talk to you anyway.  Next, I really do appreciate talking to a local and not having to push more than 2 or 3 option buttons to get real help if something isn’t working.  And I like the fact that people who I know are employed in Whitehorse by NWTel.

As imperfect and spoiled at NWTel is, I am sticking with them.  But I do hope the hosing of people via internet charges stops.  Or maybe I just need to look harder for existing deals.


Sep 3, 2013 at 9:51 pm

@john jack, you haven’t checked the Telus pricing plans yet have you?

Just Say'in

Sep 4, 2013 at 10:29 am

NWTel hire a lot of local people who rely on their very well paying job. NWTel is based in the north and spend all of their money in the north. These other players will not give the deals they do down south, there are just no economies of scale to support it. Also they just want to piggy back on the system and cherry pick their customers, Whitehorse and Yellowknife only. While NWTel is required by law to provide service to all locations in the north at a huge expense to them. Yes that is part of why our bills are higher but that is a price of democracy.

Jackie Ward

Sep 4, 2013 at 12:47 pm

The peasants have spoken. They enjoy being ripped off and are satisfied with the status quo. What a joke. Talking with a local for customer service is how you determine if you would want more competition is pathetic. I wouldn’t be surprised if all the pro northwestel comments are from actual employees scared they might lose their overpaid job. Get a grip. Competition benefits us all. But you don’t care.


Sep 4, 2013 at 9:53 pm

check it out…..

NWTel and Telus pricing plans are almost the same except Telus charges 10 $ more a month before adding any data.
NWTel lets you add unlimited weekends for 15$ while Telus doesn’t. 

Sorry people, no unlimited free data plans from Telus, you’re going to have to actually pay for what you consume.
NWTel is pricing is better…and they contribute to local economy…

bobby bitman

Sep 5, 2013 at 3:52 pm

Jackie Ward says, “Talking with a local for customer service is how you determine if you would want more competition is pathetic” and then goes on to insinuate that NWTel employees are behind these comments.

Grow up Jackie, not everyone thinks like you do.  I am most certainly not an NWTel employee, and if you care to read, I said they are spoiled.  They are over paid and over coddled from what I hear from people who work there.  All the same, I do appreciate local service from local people who care and treat me with respect and patience, which I have always received when calling NWTel with a problem.

It is your constant anger and accusations that are ‘pathetic’.

Donna Clayson

Sep 5, 2013 at 4:44 pm

I don’t enjoy being ripped off and I dislike paying as much as I do for NWTel BUT I had Telus for 30 years and, believe me, it’s not about the money. I’ll tell you why I will stay away from Telus, I’ve learned what they are all about through 30 years of ‘service’. The customer waits 3 to 4 hours to speak to a rep on the phone, outlying areas less than 30 minutes out of Edmonton do not get satisfactory service (you’re lucky if you live right in a big centre as it is better except for the wait time). I’ll explain: skype is too slow to work less, dropped calls, internet doesn’t work very well; the list goes on. This is what is wrong. I learned after 30 years of ‘service’ and it hasn’t changed, just ask my family members still there. I’ll pay a higher price for the better NWTel service. Telus’ pricing isn’t telling you the inside story. I was there, I know. Stick with NWTel for less problems.

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