Whitehorse Daily Star

Draft rules called ‘huge burden’ for taxi industry

If the city expects all taxi companies in town to have a vehicle solely dedicated to accessibility for wheelchairs,

By Stephanie Waddell on April 17, 2015

If the city expects all taxi companies in town to have a vehicle solely dedicated to accessibility for wheelchairs, it should be willing to foot the bill to purchase the $20,000 to $30,000 cost for each, says Victory Taxi’s Anson Zhen.

The change is one of several the city has proposed in a draft vehicle for hire bylaw released this week that it’s seeking input on until April 24.

City officials are stressing that the draft is just that – a draft – and no changes to the current bylaw have been adopted.

Rather, officials are seeking input to the draft before edits are made and the proposal goes to council for consideration.

Zhen had not had a chance to fully review the proposed changes when he spoke earlier this week.

However, he said the provision that would force companies to offer accessible service by May 1, 2017, would not work as proposed, given the high cost involved for a service that is not highly in demand.

Not only does an accessible vehicle cost a lot to buy, but there is little chance taxi firms would make their money back on the endeavour.

“It’s a huge burden,” he pointed out.

Ensuring the vehicle is fully available during business hours would mean having an additional staffer dedicated to that job.

As well, the vehicle would be unable to transport more than one passenger at a time needing the service, thus decreasing the potential revenue coming in.

Under the city bylaw, he noted, firms could not charge anything above the regular rate despite the higher cost of operating.

The city’s Handy Bus – a door-to-door transit service for those unable to use the regular bus system – is also in place.

It charges transit rates ($2.50 cash, $10 for 10 tickets or $26 per monthly pass) for the service, he pointed out, noting many will choose to reserve a spot on the Handy Bus before calling a cab.

He pointed out that other jurisdictions have accessible taxis available. Companies can charge a different rate which reflects the higher costs associated with it.

In Whitehorse, cabs would have to charge the same rate they do for other vehicles in the fleet, he said.

“It’s just not going to work,” Zhen argued.

He again emphasized that if the city is to insist on such a requirement, it should be contributing to the costs it’s forcing on local companies to offer the service.

Though Zhen did not comment on other parts of the proposed bylaw, he also reiterated he had not had a chance to fully review it.

In an interview earlier this week, bylaw manager Dave Pruden said a number of proposed changes – including the accessible taxi – have been given a longer timeline to allow companies time to adapt to the changes and associated costs.

Along with the regulations around accessible vehicles, the city is also proposing May 1, 2017, as the deadline to have dispatch services available for those with hearing impairments.

Finally, by May 1, 2018, cabs would be required to have surveillance cameras in place.

Other changes suggested in the draft would see:

• requirements around criminal records checks amended so drivers could have a maximum of two convictions in the last 10 years rather than the current three convictions in five years;

• companies requiring $2 million rather than the current $1 million insurance on vehicles;

• limousines falling under the bylaw; and

• though already prohibited under territorial legislation, smoking would not be allowed under the bylaw as well.

As Pruden explained, with no provision around smoking in the bylaw, officers cannot respond to complaints about it when they come in.

There are no changes to fees outlined in the draft, with the exception of a section that would allow companies to offer a seniors’ discount of up to 20 per cent if they choose.

The draft comes out of a review the city did of the bylaw last fall, which included a survey that outlined a number of concerns.

“I was surprised it was so negative,” Pruden said.

Among the concerns raised and outlined in a summary documents were issues around safety, cleanliness, fares, mechanical standards, driver conduct, security, smoking and more.

With the draft document now available for public review, Pruden said, the bylaw department will be seeking feedback from stakeholders and others before editing the document once more and bringing it forward to council for consideration.

Comments (12)

Up 0 Down 0

Josey Wales on Apr 24, 2015 at 8:17 am

Hey folks...a thought came to me on our OH6:00 ehm stroll. If I may I'd like to share it with ya'll?

OK most of us loathe our current state of cabs and drivers in this town, at least word on the street says so...here too.
That said, given the caravan of B-train dump trucks over flowing with money... that have been in a convoy from Ottawa for years, why I wonder is there not a "F/N" cab company?
That biz should have local knowledge...one can safely assume "F/N" have that.
Hopefully this too can be agreed on...what like magic happens with a "F/N" upstart biz? Yup... brand new swank equipment appears, and gobs of it usually.

So if anyone in the "F/N Industry" dares to read ol' Josey?
There ya go, a biz idea!
Imagine folks being able to speak english to your driver, they not only know where you need to go..but may in fact know "us" their clients!
Tired of the fleet of beaters used now?
Then I'd say based on the self evident trend, there "like magic" will appear a fleet of 2015 or 16 fully pimped out ultra luxury rides we could be shuttled around in?

Folks some may think I'm just being a knob, as many here feel I am (fair enough..thick skin) but I am serious.

Why the hell not could that happen?

Up 0 Down 0

Max Mack on Apr 23, 2015 at 6:18 pm

Many of the perceived problems with the cab industry are the result of very deliberate policy choices, both by YTG and CoW. The current draft bylaws are going to drive (excuse the pun) already marginalized workers further into the margins.

Cab drivers are one of the most underpaid and ill-respected occupations in the territory, and yet CoW is demanding executive-class limousine service from our cabbies without allowing them the ability to charge accordingly.

Once upon a time, our leaders demanded a minimum-wage for cabbies. Now, it's a free-for-all with cab owners skimping on wages, maintenance and everything else. CoW's solution? More rules that will simply drive respectable cabbies out of the market - even those with "criminal convictions" (shock!).

Comment on their bylaw all you want. They are only looking for feedback that fits their pre-conceived agenda.

Up 18 Down 0

Groucho d'North on Apr 21, 2015 at 5:59 pm

It would appear that taking a cab is a poor alternative to not drinking and driving for many in our local population. Anybody wonder why we are the national leader in these statistics?

Up 23 Down 6

Josey Wales on Apr 21, 2015 at 7:30 am

Get into a cab in this town? Not a chance in hell.
...and I'm a Mars type, couldn't imagine how a Venus type would feel about it.

Up 42 Down 45

No thanks! on Apr 20, 2015 at 2:51 pm

"requirements around criminal records checks amended so drivers could have a maximum of two convictions in the last 10 years rather than the current three convictions in five years;"

Seriously? How about no criminal record? I don't feel safe ever riding in a Whitehorse taxi, let alone putting my kids in one.

Up 29 Down 22

Smurf on Apr 20, 2015 at 12:48 pm

Did I see "Premier Cabs and Grizzly Bear Taxi" for sale for 450 000 $ on Kijiji?
Somebody should buy the whole thing, get rid of the crappy and damaged police cars and vans and get new (leased) vehicles. Then you pay a decent wage for good and experienced drivers and now you have taxi business you can be proud of!

It's not that hard but there's really only a few business owners in town that know how to run a business (I mean "run a business" - not only filling their pockets).

It starts with customer service and ends with how to treat (and pay) your employees...

Up 6 Down 11

Bobby Bitman on Apr 20, 2015 at 10:06 am

How do you get a scar from 'hitting the entrance' to a mini-van? Sounds like existing circulation problems might have more to do with this 'scar', unless the entrance was razor sharp and sliced through your pants into your leg and you were bleeding all over the place. A scar? Come on.

Up 18 Down 7

Bobby Bitman on Apr 20, 2015 at 10:02 am

I side with the cabbies on the wheel chair access vehicle issue. They are a private company and with that comes certain realities such as the fact that this is completely unaffordable to them unless they can access additional revenue to cover the cost. It is a social requirement that disabled people have equal access to businesses including transportation, but perhaps an extension of the handy-bus service would make a lot more sense than forcing every single cab company to have an extremely expensive vehicle sitting unused 95% of the time.

This item needs to be thought through a whole lot better. Was any research done at all in terms of how many people in Whitehorse are in wheel chairs? How many of them use cabs? How often? What are the issues with the Handy bus that cause them to call cabs? etc.

It sounds to me that there are flaws with the Handy bus service and that the city is expecting cab companies to pick up the slack. Or else the City has simply expanded the interpretation or implementation of their accessibility rules as if one size fits all, without considering whether what they are demanding makes any sense at all.

Up 17 Down 4

June Jackson on Apr 20, 2015 at 9:05 am

The only part of this draft I like is 1) no smoking and 2) get a camera in.
The rest of it doesn't seem to apply to Whitehorse as I read it. Is every bus wheelchair accessible?

Last.. who is going to educate these cabbies on safe operations? I see a potential here for someone being injured because they weren't loaded properly or then secured and the expected litigation to follow. Also to consider, most of the cabs are leased/rented from the company. Where does indemnity fall? As a driver can disappear into the wind that would leave all legal burdens with the company. If the company passes down those costs, either the driver can not afford it, or, it will cost me $105 to go to town from Porter Creek.

Just my two bits.

Up 28 Down 17

Daryl on Apr 20, 2015 at 12:06 am

Heres an idea--perhaps if manager dave pruden wants every taxi company to purchase a new expensive accessible taxi cab, he can foot a percentage of the bill himself with all that big manager money he must be making for such dumb ideas. That sounds pretty good!

Up 15 Down 18

Steven Horn on Apr 18, 2015 at 1:03 am

When I was in Whitehorse in March, I found that the Nissan minivans run by Premier and Grizzly were very difficult to access by people such as me who have bad knees. My right leg still has the scar from its hitting the entrance to the back of the taxi and I found it was best to ask for a car. I was less than impressed.

Up 35 Down 10

nope on Apr 17, 2015 at 9:44 pm

Cameras? Here we go. That alone will put a lot of those creepers out of business. I mean cabbies.

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